Top 7 Help desk support Jobs in Monroe, La

Support Engineer
ALDRIDGE —Monroe, LA
- Full-time
- Azure
- Ability to walk for extended periods
- Research
- Health insurance
- Paid time off
IT Technician
Ouachita Parish Police Jury —Monroe, LA
- $50,000 - $60,000 a year
- Weekends as needed
- Background check
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
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10d
Network & Telecommunications Specialist 2
The University of Louisiana at Monroe —Monroe, LA
- Full-time
- 5 years
- Mid-level
- Windows
13d
IT Technical Support - Coordinator 2
University of New Orleans —Monroe, LA
- Full-time
- Management
- Mid-level
- Analysis skills
Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)
MEC Energy Services, LLC —United States
- Full-time
- Background check
- Microsoft Access
- Mid-level
Quick Apply

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Field Services Specialist - Mississippi / Louisiana Area
NRT Technology Corp. —Louisiana
Responsibilities of this individual entail hardware/software technical support, installation, troubleshooting, and training of the NRT solution for customers.
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IT Technician
Ouachita Parish Police Jury —Monroe, LA
Two (2) years of college in computer related field. Under direction of the Support Manager, incumbent will provide technical support for IT operations including…
$50,000 - $60,000 a year
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10d

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IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
$20 - $23 an hour
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Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
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help desk support jobs near monroe, la

Support Engineer

ALDRIDGE -
Monroe, LA

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Job Details

Full-time

Benefits

Health insurance
Paid time off
Snacks provided
401(k) matching

Qualifications

Technical support via phone
Phone communication
Desktop (troubleshooting support)
Client interaction via phone calls

Full Job Description

Who We Are

Aldridge is a leading Managed Service Provider (MSP) offering scalable IT and cybersecurity solutions to fast-growing, small to mid-market businesses in the US. Founded in 1984, this private equity-backed company is a technology management consulting, and outsourcing firm that provides best-fit solutions through a tailored approach and local relationships. With offices in Houston, Dallas, Fort Worth, San Antonio, Alexandria, Monroe and Seattle, the company’s unwavering dedication, superior technical expertise, and keen understanding of business processes have transformed it into a trusted partner for its clients. With a strong reputation for delivering high-quality services, Aldridge is committed to helping its clients optimize their technology infrastructure and achieve their business goals.

Support Engineer

Aldridge is a dynamic, forward-thinking organization committed to delivering cutting-edge technology solutions and providing exceptional service to our clients. We are seeking a highly motivated and results-driven Technical Professional to join our team as a Support Engineer.

Position Overview:

The Support Engineer will be a pivotal team member based in Monroe, LA, responsible for handling some of our most complex and dynamic customer issues. The ideal candidate will assist with escalations from our Support Technicians, leveraging a broad range of IT Generalist experience to resolve technical challenges efficiently. While the role primarily involves providing remote support, the Support Engineer will also be dispatched to client locations within the Monroe metroplex for onsite troubleshooting and resolution.

In this role, you will play a critical part in ensuring the optimal performance of our clients' systems by diagnosing and addressing complex technical issues. You will collaborate closely with a diverse team of experts, contributing to the development of best practices and continuous improvement in service delivery. If you're passionate about technology and thrive in a fast-paced environment, this opportunity will allow you to make a meaningful impact while advancing your career.

Key Responsibilities:

Conduct thorough research and identify effective solutions to both software and hardware issues.
Diagnose and resolve advanced technical problems, including but not limited to firewalls, switches, servers, cloud environments such as Azure, account setup, network configuration, application support, Active Directory management, and more.
Engage with customers to probe and uncover the root causes of technical issues, guiding them through a series of complex troubleshooting steps.
Ensure that all issues are accurately logged and tracked in the system.
Effectively prioritize and manage multiple open issues simultaneously.
Follow up with clients to verify that their IT systems are fully functional post-resolution.

Qualifications:

3-5 years of proven experience in Helpdesk/Desktop Support, preferably within a Managed Service Provider (MSP) environment.
Advanced technical troubleshooting expertise, with the ability to identify and resolve issues across various IT environments.
Strong communication skills, with the ability to interact effectively with end-users through phone, remote sessions, and in-person meetings, ensuring issues are fully understood and resolved.
Professional IT certifications such as MCSA or MCSE (Microsoft 365 & Azure), Cisco CCNA, CCNP, CCIE, or VMware VCP are highly preferred but not required.

Work schedule:

Travel will be required up to 50% within territory

Additional Requirements

Physical ability to stand, walk or sit for extended periods
Must be comfortable with periodically lifting 25 pounds

Aldridge Core Values:

Build Trust – We continuously earn the trust of our partners through genuine, transparent communication, and unflinching accountability.
Take Swift, Meaningful Action – When every second matters, we drill to the core question and act decisively.
Create Best-Fit Solutions – More is not better – We create the most value for the least added overhead and complexity.
Evolve & Improve – We know the power of a growth mindset. We do not let fear of failure stop us from finding new, and better ways to do things.

Benefits:

Competitive Salary and Incentive Plan
Generous Employer Contribution to Health Benefits Package
401(k) Matching
4 Weeks Paid Time Off per year, plus additional days for community service
Ongoing Training and Professional Development Opportunities
Free Snacks and Beverages!

This salary range is provided in accordance with Washington state law and applies specifically to this position in the Seattle location.

Aldridge is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender, age, veteran status, or any other basis covered by appropriate law. We celebrate diversity and are committed to creating an inclusive environment for all our employees. All employment is based on qualifications, merit, and business needs.

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help desk support jobs in monroe, la

Support Engineer

IT Technician

Network & Telecommunications Specialist 2

IT Technical Support - Coordinator 2

Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)

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