Top 17 guest service agent Jobs in monroe, ct

Front Desk-Trumbull Marriott Shelton
IH Trumbull MGMT LLC —Trumbull, CT
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to stand for extended periods
Hotel Front Desk Attendant
Heritage Hotel Golf Spa and Conference Center —Southbury, CT
- $17 an hour
- Hotel
- High school diploma or GED
- Organizational skills
- Flexible schedule
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Front Desk Agent - Part Time / $20 per hr
Ethan Allen Global, Inc. —Danbury, CT
- $20 an hour
- 8 hour shift
- Hotel
- Ability to stand for extended periods
- Entry level
- Health savings account
- AD&D insurance
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5d
Front Desk Agent
Courtyard by Marriott Orange- SBM Hospitality —Orange, CT
- $16.94 an hour
- 8 hour shift
- Bilingual
- Customer service
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
SpringHill Suites Milford —Milford, CT
- Full-time
- Background check
- Hotel
- Entry level
- Paid holidays
- Health insurance
Quick Apply
2d
Front Desk Agent
Homewood Suites Wallingford —Wallingford, CT
- $17 - $18 an hour
- Part-time
- Hotel
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Best Western Plus North Haven —North Haven, CT
- From $17.50 an hour
- Part-time
- Background check
- Customer service
- Hotel
- Health insurance
- Dental insurance
Quick Apply
6d
Guest Service Agents
The Blake Hotel —New Haven, CT
- Full-time
- Hotel
- Entry level
Quick Apply
Overnight Front Desk Agent
Meyer Jabara Hotels —Danbury, CT
- Weekends as needed
- Inventory management
- Computer literacy
- Windows
Quick Apply
Front Desk Agent
MCR Hotels —West Haven, CT
- $17.25 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Night Audit
Meyer Jabara Hotels —Danbury, CT
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- Employee discount
Quick Apply
Front Desk Supervisor
Homewood Suites Wallingford —Wallingford, CT
- $19 - $21 an hour
- Weekends as needed
- Basic math
- Mid-level
- Hotel
- 401(k) matching
Quick Apply
Guest Service Agent
Residence Inn - Southington —Southington, CT
- $17 - $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Desk Agent | Norwalk Residence Inn
Norwalk Residence Inn —Norwalk, CT
- $17.50 - $18.50 an hour
- Weekends as needed
- Spanish
- Owner-operator
- English
Quick Apply
Guest Service Agent
Hersha Hospitality Management, LP —Southington, CT
- $17 - $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance

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Hotel Front Desk Attendant
Heritage Hotel Golf Spa and Conference Center —Southbury, CT
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms,…
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Room Attendant/Housekeeper
Hotel Zero Degrees Danbury —Danbury, CT
Always recognize and warmly greet hotel guests whenever encountered within the hotel. Perform cleaning duties and arrange guest rooms to our hotel’s standard…
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guest service agent jobs near monroe, ct

Front Desk-Trumbull Marriott Shelton

IH Trumbull MGMT LLC
Trumbull, CT

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Job Details

Full-time

Qualifications

Sales transaction processing
Phone communication
Processing cash transactions
High school diploma or GED
Telephone systems
Receptionist experience within hospitality industry
Office phone management

Full Job Description

About This Job:

As a Front Desk Agent at the Trumbull Marriott Shelton, you are the first point of contact for our guests, setting the tone for their entire stay. You deliver exceptional customer service by handling check-in and check-out procedures, managing reservations, and addressing guest inquiries and concerns with professionalism and efficiency. Your role is crucial in ensuring guest satisfaction and maintaining the smooth operation of the front desk.

Job Duties and Responsibilities:

Manages the check-in and check-out process, ensuring accuracy and efficiency.
Handles guest reservations, modifications, and cancellations.
Provides exceptional guest service, addressing inquiries, requests, and complaints promptly and professionally.
Operates the switchboard, answering calls and directing them appropriately using proper telephone etiquette.
Maintains accurate records of guest accounts and transactions.
Handles cash and credit card transactions, ensuring accuracy and security.
Resolves guest issues and complaints, escalating to management when necessary.
Promotes hotel services and amenities to guests.
Collaborates with other hotel departments to ensure guest satisfaction.
Utilizes Marriott systems (e.g., FOSSE, Opera) for reservations, check-in/check-out, and guest information.

Required Qualifications:

Education:

High school diploma or equivalent.

Experience:

Previous experience in a customer service role preferred.
Experience in a hotel front desk setting is a plus.

Knowledge/Skills:

Excellent communication skills, both verbal and written.
Strong problem-solving abilities.
Proficiency in cash handling procedures.
Knowledge of telephone etiquette.
Familiarity with front desk operations.
Ability to use Marriott systems (e.g., FOSSE, Opera) is an asset.

Preferred Qualifications:

Experience with Marriott brand standards.
Additional certifications in hospitality or customer service.

Physical Requirements/Work Conditions:

Ability to stand for extended periods.
Ability to lift and carry up to 10 pounds.
Must be able to work a variety of shifts, including weekends and holidays.
Work is performed in a fast-paced hotel environment.

Apply Now

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guest service agent jobs in monroe, ct

Front Desk-Trumbull Marriott Shelton

Hotel Front Desk Attendant

Front Desk Agent - Part Time / $20 per hr

Front Desk Agent

Guest Service Agent

Front Desk Agent

Front Desk Agent

Guest Service Agents

Overnight Front Desk Agent

Front Desk Agent

Night Audit

Front Desk Supervisor

Guest Service Agent

Front Desk Agent | Norwalk Residence Inn

Guest Service Agent

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About This Job:

Job Duties and Responsibilities:

Required Qualifications:

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Experience:

Knowledge/Skills:

Preferred Qualifications:

Physical Requirements/Work Conditions:

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