Top 49 Call center representative Jobs in Monroe, Ga

Customer Service Agent - (Access) - Administrative Services - Remote/Lawrenceville, GA
View Point Health —Lawrenceville, GA
- Part-time
- Remote
- Bilingual
- Computer literacy
- Pass drug screening
3d
Radiology Patient Scheduling Representative
T2 Group —Conyers, GA
- $18 an hour
- Full-time
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
- 401(k)
- Work from home
Quick Apply
Patient Access Representative
EyeSouth Partners —Lawrenceville, GA
- Full-time
- Remote
- Surgery
- HIPAA
- High school diploma or GED
- Health savings account
- AD&D insurance
Georgia Remote Customer Service Representative
notifyMD —Lawrenceville, GA
- $16 an hour
- Weekends as needed
- Remote
- English
- Windows
- Typing
- Health insurance
- Dental insurance
Quick Apply
Inbound Sales Representative (Remote/Eastern Time)
A Place for Mom —Athens, GA
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Customer Service Specialist - Athens, Dahlonega or Covington
Vallant Bank —Covington, GA
- Full-time
- Background check
- Basic math
- Pass drug screening
Quick Apply
17h
Member Service Representative II
Center Parc Credit Union —Covington, GA
- $18.98 - $23.73 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Contact Center Representative
Imaging Healthcare Specialists, LLC —Athens, GA
- $15.50 - $16.50 an hour
- Full-time
- High school diploma or GED
- Computer skills
- Radiology
- Paid training
- Health savings account
9d
Customer Service Representative
Haverty Furniture Companies, Inc. —Braselton, GA
- From $17 an hour
- Computer literacy
- Pass drug screening
- Office
- Paid training
- Wellness program
2d
Lead Development Representative- Call Center Marketing
TeleNet Marketing Solutions LLC —Athens, GA
- $16 an hour
- Full-time
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Quick Apply
Store Support Representative
National Vision —Lawrenceville, GA
- Full-time
- Hybrid work
- Word processing
- Computer literacy
- Windows
- Paid holidays
- Health insurance
Quick Apply
Telemarketer - State Farm Agent Team Member
Shane Dekle - State Farm Agent —Athens, GA
- $15 - $20 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Opportunities for advancement
- Flexible schedule
Quick Apply
Sales Development Representative-Call Center Marketing
TeleNet Marketing Solutions LLC —Athens, GA
- $16 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
Quick Apply
Store Support Center Agent
Majors Management —Lawrenceville, GA
- $20 - $22 an hour
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
Outbound Retention Representative
Sage —Lawrenceville, GA
- Hybrid work
- Mid-level
- Office
- Organizational skills
- Paid parental leave
- Paid holidays
Customer Service Representative - Onsite
ResultsCX —Athens, GA
- From $14 an hour
- High school diploma or GED
- In-person
- Reliable transportation
Property and Casualty Licensed Customer Service Representative
First Acceptance Insurance Co Inc —Lawrenceville, GA
- Remote
- Spanish
- Microsoft Outlook
- Computer literacy
Telemarketer - State Farm Agent Team Member
Kermit Walker - State Farm Agent —Dacula, GA
- $18 - $28 an hour
- Full-time
- Office
- In-person
- Communication skills
- 401(k)
- Paid time off
Quick Apply
Telemarketer - State Farm Agent Team Member
Shametria Dixon - State Farm Agent —Conyers, GA
- $38,000 - $42,000 a year
- Full-time
- Communication skills
- Entry level
- Profit sharing
- Opportunities for advancement
Quick Apply
Bilingual Customer Services Representative
GEORGIA SURGICARE, LLC —Loganville, GA
- Full-time
- Spanish
- Medical office experience
- English
- Opportunities for advancement
Quick Apply

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Customer Service Agent - (Access) - Administrative Services - Remote/Lawrenceville, GA

View Point Health -
Lawrenceville, GA

Apply Now

Job Details

Part-time | Full-time | PRN
3 days ago

Qualifications

Computer operation
High school diploma or GED
Driver's License

Full Job Description

View Point Health

Job Title: Customer Service Agent (Access)

Job Code: GSS080/Administrative Support 1 or T1601/Personnel Services Worker

Shift: Full-Time (40 hours per week on average) or PRN/Hourly (19 hours per week on average)

Job Hours: 8:00 AM – 5:00 PM - Monday - Friday

Base Location: Remote/Lawrenceville, GA.

Division/Department/Program: Centralized Scheduling / Access

Full-time X

Part-time

PRN

Exempt

Nonexempt X

View Point Health is a community behavioral health center utilizing a team of psychiatrists, nurses, licensed counselors and social workers, as well as other professionals to provide services to individuals who need treatment and support to cope with mental illness, substance abuse, and intellectual and developmental disabilities. View Point Health serves uninsured, underinsured, low-income Medicaid, Medicare, war veterans and some private insurance across multiple locations with a full continuum of behavioral health services and support.

Under direct supervision, performs a variety of general secretarial, clerical, and administrative support functions/processes or a few specialized or essential clerical functions in support of a unit or office and related personnel. May enter data and/or process documents and records. The work includes operating standard office equipment. Work is performed under the close supervision of a clerical or administrative supervisor.

Duties & Responsibilities:

Maintaining daily operations of a busy call center. Handle inbound and outbound contacts in a courteous, timely, and professional manner.
Answering multi line phone calls, checking authorizations, distributing documents, fielding/managing/scheduling new and existing client appointments for all View Point Health locations as well as community providers.
Data entry, maintaining and updating schedules for Doctors, APRNs, and Nurses.
Research system to find missing information as applicable; coordinate with other departments to resolve issues as applicable.
Follow the processes of the client program and perform all tasks in a courteous and professional manner
Utilize systems and technology to complete account management tasks
Follow all required scripts, policies, and procedures
Utilize knowledge base and training to accurately answer customer questions
Comply with requirements surrounding confidential information and personal information.
Appropriately escalate customer issues with managerial team.
Escalate customer issues to the appropriate staff and manager for resolution as needed.
Ensure first call resolution through problem solving and effective call handling
Attending meetings and trainings and reviewing all new training material to stay up to date on changes to programs knowledge, systems, and processes.
Adhere to all attendance and work schedule requirements.

Minimum Qualifications:

High school diploma/GED and ability to perform basic office functions and computer related duties.

Preferred Qualifications:

One (1) to two (2) years of Call Center experience preferred in medical/mental health and or Substance Use inpatient or outpatient setting or at least one (1) year experience in customer service position.
Ability to multitask and initiative to problem solve.
Ability to work well independently as well as in a team setting.
Ability to provide excellent customer service to behaviorally challenged individuals.
Experience working with ECR and/or CareLogic but not required.
Experience working with Excel spreadsheets.
Excellent communication skills, bilingual a plus.
Excellent time management skills.

Requirements/Competencies:

Must be able to work remotely in a quiet secured location, must be able to attend onsite training/orientation for a period of 4-6 weeks at our Lawrenceville Office.
Must be able to lift 20 pounds.
Requires long periods of sitting.
Must have valid Georgia driver’s license and Motor Vehicle Record in accordance with company policy.
Candidates for selection must pass a criminal background check (including fingerprinting).
Must pass a pre-employment drug screen and subject to random drug screens.

Note: Some positions may require a valid driver's license.

View Point Health is an Equal Opportunity Employer: View Point Health recruits qualified candidates for positions in View Point Health programs throughout its service area. It is the policy of View Point Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply Now

Refine Your Search

call center representative jobs in monroe, ga

Customer Service Agent - (Access) - Administrative Services - Remote/Lawrenceville, GA

Radiology Patient Scheduling Representative

Patient Access Representative

Georgia Remote Customer Service Representative

Inbound Sales Representative (Remote/Eastern Time)

Customer Service Specialist - Athens, Dahlonega or Covington

Member Service Representative II

Contact Center Representative

Customer Service Representative

Lead Development Representative- Call Center Marketing

Store Support Representative

Telemarketer - State Farm Agent Team Member

Sales Development Representative-Call Center Marketing

Store Support Center Agent

Outbound Retention Representative

Customer Service Representative - Onsite

Property and Casualty Licensed Customer Service Representative

Telemarketer - State Farm Agent Team Member

Telemarketer - State Farm Agent Team Member

Bilingual Customer Services Representative

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