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Client Services Advocate - FJC

The Wellspring Alliance for Family
Monroe, LA

Apply Now

Job Details

2 days ago

Qualifications

Computer skills

Full Job Description

Job Title: Client Services Advocate-FJC

Job Purpose: Ensures safety and efficient flow of services for clients, visitors and callers by coordinating the Intake process, assessing needs and determining priorities.

Experience and Knowledge

High School with some college
Two years experience working in social work, criminal justice field with related classes required
Intake and Scheduling experience
Computer Skills
Knowledge of community/social resources
Two years experience working with people

Skills and Abilities

Ability to multitask while maintaining flexibility and professionalism.
Ability to maintain poise and self- control in crisis situations.
Ability to access client needs and to determine priorities.
Ability to communicate with and be sensitive to the needs of people of various backgrounds/Exhibits excellent interpersonal skills.
Knowledge of current social and economic problems and the way these problems affect families and individuals.
Ability to identify and use community resources.
Maintains confidentiality on all clients.
Ability to effectively plan and arrange work responsibilities.
Maintains personal appearance consistent with agency image.
Exhibits strong verbal, written and technological communication skills.
Ability to work within the purpose structure and constraints of the agency and to make suggestions for change in a responsible manner.
Makes good use of time and acts professionally and responsibly in all work areas
Ability to develop and maintain effective working relationships with other agencies and to be cooperative in managing referrals.
Assumes responsibility for own learning.

Core Values of Staff

Service: I act with a servant’s heart to contribute meaningfully to the wellbeing of others.
Teamwork: I willingly help my teammates.
Respect: I recognize the dignity, worth and importance of others.
Open-hearted: I am kind, caring and compassionate.
iNtegrity: I am honest and ethical in all that I do.
Growth: I embrace challenges and change with a positive attitude.

Job Related Training

Orientation
On-going in-services with local, state, regional and national workshops and conferences.

Principle Duties and Responsibilities

Maintains safety of clients and staff at all times by:

Assessing lethality of individual client situations
Serving as backup for developing and reviewing safety plans with clients
Serving as back-up for assisting clients in obtaining protective orders
Coordinating and cooperating with law enforcement as needed
Complying with agency procedures, rules and regulations

Ensures Flow of Services by:

Establishing initial rapport/trust on behalf of the FJC staff with clients by demonstrating concern and respect for others by listening carefully and without judgment
Determining the nature of the client’s situation through the intake process.
Establishing an initial course of action by exploring options within the FJC.
Obtaining assistance for the client by referring client to appropriate FJC services, securing and scheduling appointments.
Maintaining client confidentiality and protecting operations by keeping information confidential
Maintaining client intake records and maintaining computer data
Maintaining operations by following policies and procedures; participating in quality reviews and reporting needed changes
Demonstrating a positive attitude through word and action
Contributing to the team effort by establishing effective communication throughout the Center.

Provide support and advocacy to adolescent and adult survivors of sexual assault (ages 13 and older) by

Provide support and advocacy prior to and throughout the forensic/medical exam at the hospital
Provide information regarding sexual assault, follow-up care and community resources.
Provide criminal legal interview accompaniment to criminal legal interviews with law enforcement.

Maintains competent, productive, and satisfied volunteer/intern pool by:

Working closely with the Volunteer Coordinator to ensure volunteers are oriented to Intake/Safety policies and procedures- supervising, indirectly and through delegations
Recommending training needs and communicates performance levels of volunteers to Volunteer Coordinator, assists with trainings

Provides field experience for social work/criminal justice interns working in the Intake area by:

Providing opportunities for established learning objectives
Supervising field placement
Ensuring identification with the social work/criminal justice field
Evaluating skill and personal and professional growth with field supervisor

Assures quality services and program efficiency and effectiveness by:

Complying with appropriate program standards and guidelines
Completing required agency and funder paperwork in a timely and accurate manner
Complying with federal, state and local legal requirements by studying
Existing and new legislation, enforcing the adherence to requirements and advising management on needed actions

Maintains professional and technical knowledge by:

Attending educational workshops
Reviewing professional publications establishing personal and community networks

Contributes to team effort by:

Communicating effectively
Exhibiting a willingness to help other staff
Demonstrating flexibility and accommodating change
Encouraging and supporting others
Engaging in amenable and cooperative contacts
Giving and receiving feedback
Ensuring safety procedures will be followed at all times

Maintains agency credibility by:

Establishing working relationships with sponsoring, advisory and related service agencies

Performs all other duties as related to the position and as assigned

Work non-traditional hours and/or alternate schedule during special projects or to meet agency deadlines

Apply Now

Refine Your Search

client advocate jobs in monroe, la

Client Services Advocate - FJC

Part time evening CIT (Counselor in Training)

Medical Field Case Manager

Parent Support Specialist / Therapist

Medical Assistant Certified - ONC

Dental Assistant II

Relief Driver CSR

Home Infusion Nurse

Account Executive

Behavioral Health Tech - Substance Abuse

Human Resource Manager – Skilled Labor Workforce

Relationship Manager – Private Wealth & Tax Solutions

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