Top 126 Customer service manager Jobs in Monroe, Nc

Community Support Services Team Lead
FirstService Residential —Charlotte, NC
- $28 an hour
- Extended hours
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
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Customer Service Operations Manager - ServiceMac
ServiceMac, LLC —Fort Mill, SC
- $73,900 - $98,500 a year
- Full-time
- Background check
- Pass drug screening
- Research
- Employee stock purchase plan
- Health insurance
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Delivery Manager II
GHX —Charlotte, NC
- $32.21 - $43.26 an hour
- Monday to Friday
- Remote
- Computer literacy
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
3d
Contact Center Supervisor - Charlotte
Morris-Jenkins —Charlotte, NC
- $75,000 - $80,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
5d
Service Desk Support Manager (MSP)
CR3D Inc —Charlotte, NC
- $85,000 - $110,000 a year
- Full-time
- Hybrid work
- Management
- Office
- Continuous improvement
- Health insurance
- 401(k) matching
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Customer Service Manager
Morris South —Charlotte, NC
- Management
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
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Director, Customer Success (981)
Dept_PhysLoc —Fort Mill, SC
- $148,000 - $175,000 a year
- Full-time
- Remote
- Finance
- Bachelor's degree
- Manufacturing
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Client Services Team Manager
Amwins —Charlotte, NC
- Microsoft Excel
- Mid-level
- Analysis skills
- On-the-job training
- Opportunities for advancement
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Customer Service Operations Manager - ServiceMac
First American Financial Corporation —Fort Mill, SC
- Background check
- Pass drug screening
- Research
- Employee stock purchase plan
- Health insurance
Client Success Manager
JPMorganChase —Charlotte, NC
- $95,000 - $150,000 a year
- Full-time
- Google Workspace
- 6 years
- Bachelor of Science
- Health insurance
- Tuition reimbursement
Operations Supervisor
TQL —Charlotte, NC
- Full-time
- Mid-level
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Manager, Residential Customer Solutions
Spectrum —Charlotte, NC
- Full-time
- 5 years
- Word processing
- Computer literacy
- Opportunities for advancement
10d
Supervisor, Residential Customer Solutions
Spectrum —Charlotte, NC
- Weekends as needed
- Marketing
- English
- Mid-level
- Opportunities for advancement
CSR Shift Lead
Charlotte Animal Referral & Emergency —Charlotte, NC
- From $20 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
Client Services Project Manager
Epiq Systems, Inc. —Charlotte, NC
- $85,000 - $90,000 a year
- Full-time
- Remote
- 5 years
- Continuous improvement
- Mentoring
10d
Veterinary Client Service Supervisor
BluePearl Vet, LLC —Matthews, NC
- $22 - $31 an hour
- Full-time
- Mid-level
- US work authorization
- Paid holidays
- Health insurance
Senior Director, Servicing Operations
Mission Lane —Charlotte, NC
- $184,000 - $216,000 a year
- Full-time
- Remote
- Travel
- Senior level
- Leadership
- Paid parental leave
- Disability insurance
Director of Premium Services & Engagement
Hornets Basketball, LLC —Charlotte, NC
- Weekends as needed
- 7 years
- Business development
- Organizational skills
Quick Apply
Technical Customer Support & RMA Manager
Teguar Corporation —Charlotte, NC
- Full-time
- Mid-level
- Office
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
Director of Customer Engagement
Brightway Insurance —Charlotte, NC
- Full-time
- Experience equivalent to degree accepted
- Senior level
- 4 years

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Community Support Services Team Lead

FirstService Residential -
Charlotte, NC

Quick Apply

Job Details

Full-time
$28 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Performance reviews
Computer operation
Confidential information handling
Team member evaluation
Microsoft Outlook
Managing teams in a customer support role
Standard Operating Procedures (SOPs) implementation
Client inquiry handling
Mid-level
Windows
Incident Escalation
Team development
Key Performance Indicators
Supervising experience
Zendesk
Decision making
Team training
Customer support ticket management
Leading team collaboration initiatives
Meeting facilitation
Business Administration
Billing issue inquiries
Office management
Training & development
Implementation of strategic initiatives
Business operations
Business
Associate's degree
Process management
Standard operating procedures (SOPs)

Full Job Description

Description

As a Regional Community Support Services Team Lead you’ll be responsible for supporting the operations and ensuring efficiencies of the Community Support Services (CSS) team. The CSS team provides administrative services and support to managers, and sometimes homeowners/vendors by responding to inquiries, concerns, and requests about products and core services. In addition, the Community Support Specialist will escalate or resolve questions, complaints, errors, billing, and other queries.

Your Responsibilities:

Provide direct support and oversight to CSS team; conduct ongoing 1:1’s and check-ins as needed, training and development.
Lead operation and implementation of work processes within the CSS team.
Ensure team members are adhering to established core services standard operating procedures.
Lead team meetings; creating and distributing meeting agendas and recap summary.
Partner with the Regional CSS Manager and other leaders working cross functionally on execution of company priorities and initiatives that flow in part or in whole through the CSS team.
Propose, implement, and manage administrative policies, standard operating procedures and performance metrics that will strengthen the CSS team and meet organizational and client objectives.
In partnership with the Regional CSS Manager, engage, strategize, review and improve current procedures and policies, to enhance efficiencies and processes within the team
Conduct annual evaluations, develop compensation recommendations for the team, and conduct performance reviews with review and approval of the Regional CSS Manager.
Work directly with escalated customer inquiries and/or complaints.
Professionally handle incoming requests from residents, board members, vendors, managers, and regional directors and ensure that issues are escalated or resolved both promptly and thoroughly.
Collaborate directly with property managers, regional directors, internal departments, and associates to ensure a timely resolution of all inquiries.
Document the appropriate resolution of all interactions within the appropriate systems and applications.
Resolve all open inquiries within prescribed timelines while meeting all key performance indicators.

Skills & Qualifications:

Associate degree in business or related field preferred, or equivalent combination of education and experience.
2+ years of customer service experience in a service industry setting.
Office management and previous supervisory experience preferred.

Critical thinking, problem solving, judgement and decision-making abilities are necessary.
Proven experience adapting to new software or systems without extensive training. Proficiency in computer programs like Microsoft Office, Outlook and Windows required. Experience with ticket management systems, such as Zendesk, preferred.
Ability to work with sensitive and/or confidential information.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs or more following appropriate safety procedures. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
Must be able to sit and stand for extended periods of time.
Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
Must have finger dexterity for typing/using a keyboard.
Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
Capable of working extended hours, to include evenings, weekends and holidays as necessary.
This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties
If hybrid work schedule is arranged with supervisor, must follow agreed upon arrangement. Flexibility for hybrid schedule is subject to change by department leaders based on performance and work requirements.
If hybrid work schedule is arranged, when working remotely must be able to work with same or better productivity than when in office. Remote work environment must be clear of distractions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Compensation: $28.00/hour

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [email protected].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [email protected]; we will respond in accordance with Local Law 144, within 30 days.

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Refine Your Search

customer service manager jobs in monroe, nc

Community Support Services Team Lead

Customer Service Operations Manager - ServiceMac

Delivery Manager II

Contact Center Supervisor - Charlotte

Service Desk Support Manager (MSP)

Customer Service Manager

Director, Customer Success (981)

Client Services Team Manager

Customer Service Operations Manager - ServiceMac

Client Success Manager

Operations Supervisor

Manager, Residential Customer Solutions

Supervisor, Residential Customer Solutions

CSR Shift Lead

Client Services Project Manager

Veterinary Client Service Supervisor

Senior Director, Servicing Operations

Director of Premium Services & Engagement

Technical Customer Support & RMA Manager

Director of Customer Engagement

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