Top 2244 Customer service technician Jobs in Monroe, Nc

Customer Service Rep for Call Center
Waste Pro —Monroe, NC
- Computer literacy
- Residential
- Analysis skills
Quick Apply
Customer Service Representative
ConMet —Monroe, NC
- Oracle
- Mid-level
- Associate's degree
- Health insurance
- Dental insurance
Quick Apply
Packaging Technician
Glenmark Pharmaceuticals —Monroe, NC
- $18 - $23 an hour
- Overtime
- Computer literacy
- Basic math
- High school diploma or GED
Quick Apply
GI Technician - Atrium Health Union
Atrium Health —Monroe, NC
- $20.80 - $31.20 an hour
- Part-time
- Hospital
- Computer literacy
- BLS Certification
- Paid parental leave
- Disability insurance
1d
Packaging Technician
Glenmark Pharmaceuticals Inc. —Monroe, NC
- Overtime
- Ability to lift 50 pounds
- Organizational skills
- Entry level
Customer Service Representative
GAS Global Services —Monroe, NC
- $26 - $27 an hour
- Microsoft Excel
- Microsoft Outlook
- English
Quick Apply
Engineering Technician
Confidential —Monroe, NC
- $58,000 - $68,000 a year
- Full-time
- Background check
- Engineering
- Mid-level
- Health savings account
- Dental insurance
Quick Apply
Maintenance Technician - Food Manufacturing
Carolina Ingredients, LLC —Rock Hill, SC
- $30 - $35 an hour
- Full-time
- Microsoft Outlook
- Schematics
- Maintenance
- Health savings account
- Health insurance
Quick Apply
Battery Technician Sales Rep
Dominus Solutions —Matthews, NC
- $4,000 - $15,000 a month
- Full-time
- Mid-level
- Residential
- Communication skills
- Flexible schedule
Quick Apply
Experienced Commercial HVAC Start-up Technician
South End Heating & Air —Indian Trail, NC
- $30 - $42 an hour
- Full-time
- Clean driving record
- Mid-level
- Driver's License
- Fuel card
- Paid time off
Quick Apply
HVAC Service Technician - 2+ Years Experience Required
SCS Inc. —Matthews, NC
- $26.65 - $35.00 an hour
- Overtime
- Carpentry
- Clean driving record
- No background check
- Fuel card
- Health insurance
Quick Apply
Automotive Technician C
AAA The Auto Club Group —Matthews, NC
- $17 - $25 an hour
- Full-time
- Background check
- High school diploma or GED
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Maintenance Technician
CAHEC MANAGEMENT INC —Charlotte, NC
- Weekends as needed
- 3 years
- Travel
- Mentoring
- Disability insurance
- Health insurance
11d
Skilled and Experience Automotive Technician – $100k+ Potential | No Weekends | 5⭐ Google Rated Shop
Kinetech Motor Werkes Automotive —Monroe, NC
- $80,000 - $120,000 a year
- Full-time
- ASE Certification
- Background check
- Mechanic experience
- Paid training
- Paid holidays
Quick Apply
Plumber/Sales Technician (2 yrs req.)
Superior Plumbing and Drains —Monroe, NC
- $40,000 - $120,000 a year
- Full-time
- Background check
- Clean driving record
- Sales
- Health savings account
- Paid holidays
Quick Apply
Automotive Technician (Previous Experience Required)
East Charlotte Nissan —Charlotte, NC
- $20 - $35 an hour
- Full-time
- Background check
- Dealership
- Customer service
- Health insurance
- 401(k)
Quick Apply
Diesel Technician Senior
City of Charlotte Fleet Management —Charlotte, NC
- $29.00 - $32.84 an hour
- Overtime
- CDL B
- Background check
- CDL A
- Health savings account
- Paid holidays
Quick Apply
Heavy Equipment Preventive Maintenance Service Technician 1
GWS at Harrisburg - 3200 —Harrisburg, NC
- Clean driving record
- Mid-level
- Driver's License
Quick Apply
HVAC Service Technician
Carolina Air Solutions —Charlotte, NC
- $20 - $45 an hour
- Weekends as needed
- Background check
- Clean driving record
- Mid-level
- Fuel card
- Health insurance
Quick Apply
Medical Technician
The Post at Providence —Charlotte, NC
- $18.50 - $21.00 an hour
- 12 hour shift
- Medication administration
- In-person
- Entry level
- Flexible schedule
Quick Apply

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Customer Service Rep for Call Center

Waste Pro -
Monroe, NC

Quick Apply

Job Details

Qualifications

Computer operation
Customer communication
Typing
Productivity software

Full Job Description

SUMMARY OF POSITION:
The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.

ESSENTIAL JOB FUNCTIONS:
1. Answers incoming calls.
2. Assists existing commercial and residential customers in resolving issues.
3. Provides service quotes for new customers.
4. Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Communicates concise and accurate information.
5. Provides customer retention by providing high level customer service and offering alternatives to cancellation request.
6. Averages answering approximately 100 inbound calls per day .
7. Averages answering calls in fewer than 12 seconds.
8. Establishes understanding of customer needs, issues, and requests.
9. Identifies opportunities to cross sell additional products and services. (Lock bars, casters, gate fees, etc.)
10. Interacts with customers and Waste Pro employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level.
11. Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro.
12. Supports other service lines when required.
13. Uses Tower system to gather information, provides information, and/or update customer records.
14. Completes cross training with other departments to include Operations, Sales, and Billing.
15. Strives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness.

OTHER JOB RESPONSIBILITIES:

Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro .
Any additional job duties that may be assigned by the Supervisor.

WORK ENVIRONMENT: Normal setting for this job is: office setting.

Requirements:

QUALIFICATIONS:

Ability to handle a heavy volume of calls in a professional and efficient manner
Excellent verbal, written and analytical skills
Computer proficiency in MS Office and strong typing Skills,
Ability to multi task.
Ability to react well under pressure and treat others with respect
Ability to identify and resolve problems in a timely manner
Ability to Prioritize and plan work activities
Ability to work efficiently and effectively, both independently and as a team to ensure exceeding the call center's standards.
Ability to balance team and individual responsibilities and help build a positive team environment.
Ability to adapt and deal with frequent changes in the work environment, manage difficult or emotional customer situations and respond promptly to service.

Special Considerations/Physical Work Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the work day;
Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely;

Quick Apply

Refine Your Search

customer service technician jobs in monroe, nc

Customer Service Rep for Call Center

Customer Service Representative

Packaging Technician

GI Technician - Atrium Health Union

Packaging Technician

Customer Service Representative

Engineering Technician

Maintenance Technician - Food Manufacturing

Battery Technician Sales Rep

Experienced Commercial HVAC Start-up Technician

HVAC Service Technician - 2+ Years Experience Required

Automotive Technician C

Maintenance Technician

Skilled and Experience Automotive Technician – $100k+ Potential | No Weekends | 5⭐ Google Rated Shop

Plumber/Sales Technician (2 yrs req.)

Automotive Technician (Previous Experience Required)

Diesel Technician Senior

Heavy Equipment Preventive Maintenance Service Technician 1

HVAC Service Technician

Medical Technician

I want to receive the latest job alert for customer service technician in monroe, nc

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