Nestled in the scenic Pocono Mountains of Pennsylvania, Woodloch Resort encompasses an award-winning family resort (Woodloch Pines), championship golf course (Woodloch Springs) and a luxury destination spa (The Lodge at Woodloch).
Owned and operated with pride by the Kiesendahl family since 1958, the concept of family is truly at the core of Woodloch and is key to its longtime success. Woodloch Pines was voted by TripAdvisor as the number one family resort in the United States and remains committed to its original mission to “treat all guests as if they were company in their own homes.” Staff members are no exception to this rule.
Employees work hard and are passionate about what they do and why they do it. Staff can attest to feeling as though they are as much a part of the fun of being on vacation as the guests. With our unique activity program, abundant amenities, and outstanding nightly entertainment, your family, friends, and co-workers are guaranteed to be engaged, energized, and enthusiastic!
GENERAL PURPOSE OF JOB:
In this role, you will be responsible for providing intermediate-level technical support and maintenance for our organization’s IT infrastructure, including systems, networks, and applications. The ideal candidate will have a strong foundation in systems administration and networking, with the ability to troubleshoot and resolve complex issues efficiently while contributing to the optimization of IT operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Technical Support and Troubleshooting
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- Serve as the escalation point for Tier 1 support staff, handling more complex technical issues related to systems and networks.
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Diagnose and resolve hardware, software, and network issues, ensuring minimal downtime.
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Collaborate with vendors and external support teams when necessary to resolve critical problems.
System Administration
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- Perform routine maintenance and updates on servers, workstations, and operating systems.
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Manage and monitor virtual environments, including VMware, Hyper-V, or equivalent technologies.
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Maintain and troubleshoot user accounts, permissions, and security settings within Active Directory.
Network Administration
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- Monitor and maintain the health and performance of network devices such as switches, routers, firewalls, and wireless access points.
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Assist in network configuration, ensuring security and efficiency.
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Perform basic troubleshooting for connectivity issues, including LAN, WAN, and VPN.
Security and Compliance
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- Implement and monitor IT security protocols to protect against unauthorized access and potential threats.
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Ensure systems and networks adhere to compliance requirements and industry best practices.
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Respond to security incidents and perform root cause analysis to mitigate future risks.
Documentation and Reporting
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- Maintain accurate records of configurations, changes, and troubleshooting activities.
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Create and update technical documentation for systems, networks, and processes.
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Generate regular reports on system and network performance and provide recommendations for improvement.
Project Support
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- Assist in the planning and implementation of IT projects, such as hardware and software upgrades, network expansions, and system migrations.
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Provide input on technology decisions and strategies to enhance the organization’s IT infrastructure.
Education and Experience:
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- Preferred Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
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Preferred 3+ years of experience in IT systems and network administration, including Tier 2 support responsibilities.
Technical Skills:
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- Preferred proficiency in Windows and Linux server environments.
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Preferred experience with virtualization platforms (e.g., VMware, Hyper-V).
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Preferred understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs, VPNs, etc.).
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Preferred familiarity with enterprise backup and recovery solutions.
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Preferred experience with IT monitoring tools.
Soft Skills:
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- Strong analytical and problem-solving abilities.
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Excellent communication skills to explain technical concepts to non-technical stakeholders.
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Ability to work both independently and collaboratively in a team environment.
Work Environment:
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Hybrid or on-site role, depending on organizational requirements.
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Availability to participate in on-call rotations for after-hours support.
Culture:
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Woodloch takes pride in having exceptional staff with a great work culture in a beautiful setting (lake side!)
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We promote teamwork and cooperation
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We celebrate our staff with appreciation/holiday parties
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Career development and advancement
Benefits:
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Medical, Dental, and Vision for Full Time, Part Time and Seasonal employees
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Company-paid Life insurance for Full-Time employees
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Short Term Disabilities plans, Life and Pet insurance
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401k with employer match
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529 College Savings Plan
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Generous Paid Time Off package, Paid Sick & Paid FMLA
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Flexible & Dependent Care Saving Account (FSA)
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Complimentary birthday dollars
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Employee Crisis Fund/ Benevolent Fund
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Complimentary Day Passes
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Free use of many facilities, sports complex discounts, golf discounts, wellness programs
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Dozens of local employee retail discounts
**Full benefit details will be disclosed during new employee orientation**
