Top 16 Service manager Jobs in Monroe La

Customer Service Manager - Healthcare Accounts
Westport Linen Services —Louisiana
- $90,000 - $100,000 a year
- Full-time
- Up to 50% travel
- Marketing
- Hospital
- Health insurance
- Dental insurance
Quick Apply
10d
Service Manager
Texas Roadhouse —West Monroe, LA
- Full-time
- Sales
- Mid-level
- Team management
- Profit sharing
- Paid parental leave
Service Manager (Fire Sprinkler)
Norred Fire —Monroe, LA
- $70,000 - $100,000 a year
- Full-time
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Assistant Services Manager
Ulta Beauty, Inc. —Monroe, LA
- Weekends as needed
- Cosmetology License
- Merchandising
- Mid-level
3d
Technical Service Manager - Pulp & Paper
Chemtrade —United States
- $120,000 - $130,000 a year
- Full-time
- Management
- 5 years
- Engineering
- Opportunities for advancement
9d

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Customer Service Manager - Healthcare Accounts
Westport Linen Services —Louisiana
Experience in a role that combined field service with data-driven account management. Proven leadership over a field-based or multi-site customer service team…
$90,000 - $100,000 a year
Quick Apply
10d
Service Manager
Texas Roadhouse —West Monroe, LA
In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times…

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service manager jobs near monroe la

Customer Service Manager - Healthcare Accounts

Westport Linen Services -
Louisiana

Quick Apply

Job Details

Full-time
$90,000 - $100,000 a year
10 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Customer communication
Managing teams in a customer support role
Field service
Account development
Inventory management software
Healthcare infection prevention and control expertise
Managing clients in a customer support role
Distribution management
Customer relationship management
Leading team collaboration initiatives
Business Administration
Business
Account management
Healthcare compliance

Full Job Description

CUSTOMER SERVICE MANAGER – HEALTHCARE ACCOUNTS

Westport Linen Services | Baton Rouge / Lafayette / New Orleans, LA | Full-Time

Salary: $90,000 – $100,000 annually | Travel: 50%–75% (multi-site, Louisiana region)

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ABOUT THE ROLE

Westport Linen Services is a regional leader in healthcare laundry — processing millions of pounds of medical-grade linen annually for hospitals, health systems, and clinics across Louisiana, Mississippi, and Texas. We're hiring an experienced Customer Service Manager to own the post-sale relationship with our healthcare accounts: driving account retention, managing linen inventory performance, and leading a team of field service representatives and linen distribution teams across multiple facilities.

If you've built a career in healthcare sales, medical products distribution, or healthcare supply chain — and you're comfortable on the road 50%–75% of the time visiting facilities across Louisiana — this is the position for you.

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WHAT YOU'LL DO

ACCOUNT MANAGEMENT & CLIENT SUCCESS

- Serve as the senior point of escalation for healthcare facility accounts — hospitals, clinics, and health systems

- Conduct routine service reviews with key accounts, tracking KPIs and driving continuous improvement

- Ensure all client communications receive a response within 24 hours; approve all mass communications to customers including policy changes, plant procedures, and data reporting

- Develop and distribute best-practice education to facility staff (EVS, linen room, floor staff) through CSRs and on-site engagement events

INVENTORY & SERVICE PERFORMANCE

- Own PAR level management and product adjustments in alignment with contract obligations; document all adjustment requests

- Monitor and analyze soil-to-clean turnaround, delivery performance, scrub loss, and sitting inventory reports

- Review database information weekly with field CSRs to identify and act on efficiency opportunities

- Present a monthly service performance report to Key Account Management, including trend analysis and resolution outcomes

TEAM LEADERSHIP & TRAINING

- Recruit, onboard, and develop a team of customer service representatives supporting multi-site healthcare accounts

- Build and manage site-visit and rounding schedules based on account weight, geography, and sensitivity

- Deliver ongoing coaching and retraining to maintain consistent service delivery and professional standards

CROSS-FUNCTIONAL COORDINATION

- Collaborate with plant managers, logistics, and operations to align service commitments with production capacity

- Coordinate corrective action plans across facilities, CSRs, and client contacts when service issues arise

- Maintain complete documentation of all client communications, service changes, and issue resolutions

- Ensure team compliance with healthcare regulations, infection control guidelines, and internal quality standards

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WHAT WE'RE LOOKING FOR

REQUIRED

- 3+ years in a client-facing role within healthcare services, healthcare supply chain, medical products distribution, or a related field

- Demonstrated experience managing inventory levels, service KPIs, or account performance data

- Proven leadership over a field-based or multi-site customer service team as well as linen distribution teams

- Comfort operating in an environment governed by healthcare compliance and infection control standards

- Proficiency with service management platforms, reporting tools, or inventory systems

- Strong written communication skills; ability to draft and approve client-facing communications

- Degree in Business Management, Marketing, Sales

PREFERRED

- Background in healthcare laundry, linen management, sterile processing, or medical supply logistics

- Familiarity with LinenMaster, ControlTex, or comparable linen management and reporting systems

- Experience with PAR management, periodic trending, or inventory loss analysis

- Prior exposure to HLAC standards, EVS operations, or infection prevention protocols

- Experience in a role that combined field service with data-driven account management

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YOU'LL THRIVE HERE IF YOU'VE WORKED IN

Pay: $90,000.00 - $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Work Location: On the road

Quick Apply

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service manager jobs in monroe la

Customer Service Manager - Healthcare Accounts

Service Manager

Service Manager (Fire Sprinkler)

Assistant Services Manager

Technical Service Manager - Pulp & Paper

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