Daybreak Salon & Spa is growing, and we’re looking for a warm, capable and highly organized Guest Service Coordinator to help create an exceptional experience from the first phone call through checkout.
This is much more than a front-desk position. Our Guest Service team is the heart of a busy salon and spa. You’ll welcome guests, coordinate appointments, support our service providers and help keep each day flowing smoothly.
The right person enjoys caring for people, notices what needs attention and can remain warm and composed while managing several priorities at once.
What you’ll do
- Welcome guests and create a polished, caring first impression
- Answer phone calls and respond to guest questions
- Schedule, confirm, reschedule and prebook appointments
- Match guests with the appropriate services and providers
- Coordinate salon and spa schedules and monitor daily workflow
- Check guests in and complete checkout accurately
- Process cash, credit, debit and gift-card transactions
- Explain services, pricing, promotions, policies and loyalty rewards
- Support retail purchases and product recommendations
- Communicate schedule changes and guest needs to service providers
- Help resolve concerns with patience and professionalism
- Maintain accurate guest information and appointment notes
- Assist with retail displays, inventory and general salon organization
- Help keep the reception and shared guest areas welcoming and orderly
- Support the team wherever needed during busy periods
What we’re looking for
- A genuine desire to care for people
- Excellent in-person and telephone communication
- Strong organization and attention to detail
- Confidence using computers, scheduling software and point-of-sale systems
- Comfort handling monetary transactions accurately
- The ability to manage changing priorities in a busy environment
- Initiative and a willingness to solve problems
- Dependability, punctuality and professional presentation
- A positive, team-minded approach
- Availability for some evenings and Saturdays, when guest demand is highest
Previous salon, spa, hospitality, retail, reception or customer-service experience is preferred. Experience with SalonBiz is helpful but not required; training will be provided.
What Daybreak offers
- Flexible, family-friendly scheduling
- Paid vacation
- Medical and dental insurance for eligible team members
- 401(k) plan for eligible team members
- Employee product and service privileges
- Professional training and continued development
- A beautifully renovated working environment
- A supportive, energetic team
- Opportunities to grow within an established salon and spa
More than 50 years of caring for Downriver
Daybreak Salon & Spa has served generations of Downriver guests since 1973. We are a Salon Today 200 honoree, voted Downriver’s Best of the Best Nail Salon and Beauty Bar, and Michigan’s longest-running Aveda salon partner.
Our reputation was built one guest at a time—and our Guest Service team plays an essential role in carrying that experience forward.
If you find satisfaction in creating order, solving problems and helping people feel genuinely cared for, we would love to meet you.
Apply through Indeed or visit:
daybreaksalon.com/joinourteam
Job type: Full-time or part-time
Location: In person, Woodhaven, Michigan
Schedule: Day, evening and Saturday availability
Daybreak Salon & Spa is an equal opportunity employer.
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Paid training
Work Location: In person
