Top 23 customer success manager Jobs in monroe nc

Manager, Customer Success - Secondary Education East Coast (USA Remote)
Turnitin, LLC —Charlotte, NC
- $91,935 - $153,225 a year
- Full-time
- Remote
- Google Workspace
- Salesforce
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
AI Adoption Manager, Strategic & Enterprise Accounts | Southeast
EvenUp —Charlotte, NC
- $112,000 a year
- Full-time
- Remote
- Up to 50% travel
- Travel
- Mentoring
- Paid parental leave
- Disability insurance
Enterprise Customer Success Manager
Connecteam —Charlotte, NC
- $100,000 - $120,000 a year
- Remote
- Mid-level
- 2 years
- Communication skills
- Health insurance
- 401(k)
Quick Apply
5d
Customer Success Manager
LAND GORILLA INC —Charlotte, NC
- $65,000 - $95,000 a year
- Full-time
- Mid-level
- Organizational skills
- Contracts
- Paid holidays
- Health insurance
Quick Apply
Account Manager
Olly Olly —Charlotte, NC
- Full-time
- Hybrid work
- Mid-level
- Office
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Account Manager, Provider
Datavant —Charlotte, NC
- $72,000 - $84,000 a year
- HIPAA
- Mid-level
- 3 years
6d
Customer Success Manager
Meltwater Group —Charlotte, NC
- $48,000 - $64,000 a year
- Hybrid work
- English
- Mid-level
- Office
- Commuter assistance
- Health insurance
9d
Account Manager, Commercial
PandaDoc —Charlotte, NC
- Remote
- Mid-level
- Organizational skills
- Computer skills
Quick Apply
7d
Customer Success Manager I, Supplier-1
AvidXchange, Inc. —Charlotte, NC
- Full-time
- Hybrid work
- Sales
- Continuous improvement
- Conflict management
- Free parking
- Disability insurance
14d
Key Account Manager
Forward Air —Charlotte, NC
- $100,000 - $120,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
Quick Apply
Sr Account Manager (Enterprise Mobility Solutions)-Northeast
Honeywell —Charlotte, NC
- $114,000 - $142,000 a year
- Full-time
- Up to 50% travel
- 5 years
- Business development
- Health savings account
- Paid holidays
Senior Customer Success Manager
Rezilient Health —Charlotte, NC
- Full-time
- Hybrid work
- 5 years
- Senior level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Senior Technical Account Manager, Atlas
Armada —Charlotte, NC
- $132,000 - $165,000 a year
- Remote
- 8 years
- Senior level
- Communication skills
- Health savings account
- Paid holidays
Account Manager, Growth (SMB & Commercial)
PandaDoc —Charlotte, NC
- Remote
- Research
- Mid-level
- Computer skills
- Paid holidays
- Disability insurance
Quick Apply
Enterprise Customer Success Manager
ScreenCloud —Charlotte, NC
- Hybrid work
- Heavy lifting
- Research
- Office
- Disability insurance
- Health insurance
Account Manager I, Supplier
AvidXchange, Inc. —Charlotte, NC
- Full-time
- Hybrid work
- Mid-level
- Communication skills
- Free parking
- Disability insurance
Director of Customer Success
Fastbreak AI —Charlotte, NC
- Weekends as needed
- Office
- Travel
- US work authorization
- Relocation assistance
- Dental insurance
Quick Apply
Account Manager - State Farm Agent Team Member
Michael Grant - State Farm Agent —Charlotte, NC
- $50,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- 401(k)
Quick Apply
Account Manager - Upper Middle Market
IntApp —Charlotte, NC
- Email
- 5 years
- Office
- Travel
- Paid time off

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customer success manager jobs near monroe nc

Manager, Customer Success - Secondary Education East Coast (USA Remote)

Turnitin, LLC -
Charlotte, NC

Quick Apply

Job Details

Full-time
$91,935 - $153,225 a year

Benefits

Paid holidays
Health insurance
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Volunteer time off
Retirement plan

Qualifications

Google Workspace
Data visualization software proficiency
Salesforce
Zoom
Tableau
Sales team management
Team development
Salesforce Cloud
Sales coaching
Mentoring
Data interpretation
Productivity software
Video conferences (communication methods)
Sales leadership

Full Job Description

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Job Description

The Go-To-Market team in the SecEd region is at the heart of driving customer engagement, retention, and growth. We focus on delivering exceptional customer experiences, ensuring value realization, and supporting strategic business objectives through proactive customer success management and targeted account strategies.

We are seeking a dynamic, strategic, and resilient Manager of Customer Success to lead a team of high-performing individual contributors. In this role, you will translate functional plans into concrete operational processes, manage resources to meet critical schedules, and influence the techniques we use to drive customer retention and growth.

Responsibilities

Team Leadership & Development:

Lead, mentor, and coach a team of Customer Success Managers (CSMs), ensuring they deliver exceptional customer experiences and achieve their KPIs.
Conduct regular 1:1s, performance reviews, and development planning sessions to support team growth and engagement.

Operational Excellence:

Monitor and analyze team performance metrics
Ensure adherence to best practices, processes, and playbooks to drive consistent and scalable customer success outcomes.
Work cross-functionally with Marketing, Product, and other Supporting teams to address customer needs and align on strategic goals.
Communication Skills: Exceptional ability to communicate, present, and build partnerships with contacts both inside and outside your immediate area of expertise.
Analytical Thinking: A track record of using data and process-oriented thinking to solve diverse, complex business problems.

Qualifications

Requirements:

5+ years of CSM experience in EdTech/SaaS
2+ years of Sales Management experience
Confident working with; SFDC, Google workspace and Zoom
Some experience working with; Tableau
Confident in analyzing data to make strategic decisions
Confident in development coaching and leadership skills

Tii Elements:

Coaching & Team Building
Resourcefulness
Adaptability
Accountability

Additional Information

The expected annual base salary range for this position is: $91,935/year to $153,225/year. This position is bonus eligible.

Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered.

Total Rewards @ Turnitin
At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.

Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.

In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

Remote First Culture
Health Care Coverage
Education Reimbursement*Competitive Paid Time Off
Self-Care Days
National Holidays
2 Founder Days + Juneteenth Observed
Paid Volunteer Time Off
Charitable Contribution Match
Monthly Wellness or Home Office Reimbursement
Access to Employee Assistance Program (mental health platform)
Parental Leave
Retirement Plan with match/contribution

Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!

Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

Quick Apply

Refine Your Search

customer success manager jobs in monroe nc

Manager, Customer Success - Secondary Education East Coast (USA Remote)

AI Adoption Manager, Strategic & Enterprise Accounts | Southeast

Enterprise Customer Success Manager

Customer Success Manager

Account Manager

Account Manager, Provider

Customer Success Manager

Account Manager, Commercial

Customer Success Manager I, Supplier-1

Key Account Manager

Sr Account Manager (Enterprise Mobility Solutions)-Northeast

Senior Customer Success Manager

Senior Technical Account Manager, Atlas

Account Manager, Growth (SMB & Commercial)

Enterprise Customer Success Manager

Account Manager I, Supplier

Director of Customer Success

Account Manager - State Farm Agent Team Member

Account Manager - Upper Middle Market

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