Top 2 Senior helpdesk technician Jobs in Monroeville, Pa

Senior Information Systems Support Technologist
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- $54,200 - $83,800 a year
- Full-time
- Pass drug screening
- 8 years
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- Morning shift
- Hybrid work
- Mid-level
- Office
- Forklift
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Senior Information Systems Support Technologist

Bechtel Plant Machinery, Inc. -
Monroeville, PA

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Job Details

Full-time
$54,200 - $83,800 a year

Qualifications

Optimizing workflow processes
Data integrity assurance
Data quality checks
Computer operation
Mobile device support
Authorization controls implementation
Management Information Systems
IT user and group management
Account maintenance
Digital projector support
IT operations
Spreadsheets
Triage
IT security auditing implementation
iOS
Security classification
Engineering project drawing management
Filing
Information Systems
Scanning
IT compliance audits
Compliance with security regulations
8 years
Dispatching
Associate's degree in information technology
Data classification
Associate's degree in Information Systems
Computer hardware
Task prioritization
Computer management

Full Job Description

Location: Monroeville, Pennsylvania
Job Title: Senior Information Systems Support Technologist
Status: Full-time
Annual Salary Range: $54,200 - $83,800

Salary commensurate with education and experience.

Job Summary

The Senior Information Systems Support Technologist works under limited direction and performs complex technical functions to support company operations in areas including but not limited to providing logistics and business system user and account support, data administration and other information system transactional support, and creating and/or transferring media with a variety of platforms while safeguarding NR Program data and preventing cyber risks. The Senior Information Systems Support Technologist administers logistics and business systems user accounts, responds to system support tickets, provides tier 1 support and ticket dispatch, administers company multi-media equipment, and other routine administrative tasks to support information systems and media center tasks. Additionally, they will perform data offload and data administration tasks, visit requests, and training administration duties, and scanning and electronic filing of account information. They will participate in routine audits and self-assessments and support operational efficiencies by identifying, recommending, and implementing approved process improvements.

Essential Duties:

Administer Enterprise System Accounts by performing the following actions:
- Assigning user help desk tickets and triage.
- Creating new user accounts.
- Managing existing accounts (disabling, re-enabling/reactivating, unlocking and deleting).
- Assigning the appropriate access role/privileges to user accounts.
- Troubleshooting user access issues.
Scan and electronic file account paperwork. Provide Company Business System Information System Support including Oracle-ERP Tier 1 and future developed business system solutions by performing the following actions:
- Help desk triage,
- System access requests, system data entry and upkeep,
- Transactional system account administration and system support,
- SharePoint or Microsoft suite of line-of-business apps of Power Apps;
- PDF scrapping to conduct data accuracy checks
- Perform data offloads and file transfer data accuracy checks.
- Data administration tasks, visit request, and training administration duties.
- E-document support (e.g., file scanning, uploads, administering repositories, etc.)
- Transactional/data management, other business services and aid to other/all IT professional level work.
Perform virus scanning of incoming BPMI contract submittals (media) via supplier e-sheets or ingress onto BPMI site.
Ensure proper handling and processing of department incoming e-sheets.
Serve as the ADSARS Drawing database administrator for BPMI which duties include but not limited to:
- Initial upload and new revisions of drawings to ADSARS.
- Correct any necessary metadata changes.
- Troubleshoot to ensure quality assurance.

.

Maintain and execute the guidance contained in the Media Center camera plan.
- Responsible for distinguishing between on-site and off-site usage and the corresponding forms.
- Responsible for BPMI owned projectors and tracking whereabouts of multimedia equipment and accessories.
- Transfer user data to the applicable network designated by the requester and ensuring all usage logs are filled out in their entirety.
Generate and post Technical Manual Encrypted Media Passwords to the NR Information Portal.
Perform various tasks related to the administration of BPMI Media Center laptops Perform Media Center tasks to ensure the proper and secure ingress/egress of NR Program data. Tasks include but are not limited to the following:
- Transfer user data from NNPP to PrimeNet network.
- Upload files from media to NNPP and PrimeNet user folders.
- Creation of media from NNPP and PrimeNet using standardized procedures and applying appropriate classification labels.
- Encrypt sensitive and classified media created from NNPP and PrimeNet with the applicable encryption software.
- Maintain all required forms/logs for traceability and auditing purposes.
Engage in routine audits from BPMI Security and NNL IT and any self-assessments.
Identify, recommend, and support implementation of process improvements in support of Information Systems and Media Center Operations.
Maintain knowledge of Logistics Systems and Business Systems Procedures and Desk References.
Maintain knowledge of IT Standard Operating Procedures and IT High Risk Procedures related to Media Center.
The essential duties identified are representative but are not intended to be an exhaustive or inclusive list of all the responsibilities of the position.

What You Can Expect:

A culture that values people through recognition of accomplishments, work-life balance, and a sense of community.
A diverse group of talented individuals working toward the common goal of supporting the United States Navy in their pursuit of national security.
Competitive and attractive pay and benefits with a stable organization.
Opportunities to participate in BPMI sponsored committees and clubs, each with their own mission and purpose.
Career advancement and professional development programs.

Minimum Job Requirements:

Associate’s degree in information technology, Information Systems Technology, Management Information Systems, Computer Information Systems, or equivalent education from an accredited college or university.
A minimum of eight (8) years of relevant experience (e.g., technical support specialist, help desk technician, or IT support analyst).
Twelve (12) or more years of completed education and/or relevant experience may be considered to satisfy educational and years of experience requirements.
Requires a security clearance; however, all qualified candidates will be considered regardless of their current clearance status. The ability to obtain and maintain a Department of Energy 'Q' security clearance is required.

Preferred Job Requirements:

Prior experience working at BPMI.
Advanced knowledge of personal computer software such as, but not limited to, Microsoft operating system, Microsoft Office, media creation software, basic database software, SharePoint lists and design, Power Apps workflows, media burning software, password encryption software, and computer endpoints and peripherals.
Advanced knowledge of PC scanning software, office automation hardware such as, but not limited to hardware used for creating and encrypting media, such as to to CD/DVD ROMs, external hard drives, and flash drives.
Ability to offload media from various platforms (e.g., external media, built-in filesystems, cameras, etc.).
Advanced knowledge of in house systems (i.e., Enterprise Business Systems, Oracle Cloud Infrastructure, ADSARS, SWFS).
Advanced knowledge of the iOS mobile operating system and company-provisioned Apple Device apps.
Ability to complete the initial setup on a company sponsored mobile devices and ability to perform user troubleshooting to standard operating procedures.
Ability to scan and perform quality checks on documents and drawings and crop images as needed.
Demonstrated ability to be self-motivated and to independently solve problems. Empowered and proactive in identifying what needs to be done and doing it.
Ability to organize and prioritize work.
Familiarity with company Operating Instructions, practices, and procedures.
Demonstrated ability to maintain confidentiality of sensitive information.
Knowledge of Program/IT security procedures.
Knowledge and ability to handle classified documents and media.
Demonstrates adaptability, flexibility, and the willingness to assume new tasks and/or learn new.
Demonstrated efficiency in keyboarding skills, spreadsheets, SharePoint, and system data entry and administration.

Why BPMI?

Bechtel Plant Machinery, Inc. (BPMI) is a prime contractor for the Naval Nuclear Propulsion Program (NNPP). BPMI is involved in the design, purchase, quality control, and delivery of major propulsion plant components for installation in nuclear-powered aircraft carriers, submarines, and prototype plants for the U.S. Navy. Teamwork, cooperation, and the pursuit of excellence have been the driving forces behind the growth and success of BPMI. For more information, visit www.bpmionline.com.

BPMI is a drug-free workplace. Candidates accepting a job offer will be required to pass a pre-placement drug screening and background investigation. As an employee, you will be required to receive and maintain a security clearance from the United States Department of Energy in order to meet eligibility requirements for access to sensitive information or matter. U.S. citizenship is a requirement for security clearance applicants. All employees are subject to being randomly selected for drug testing without advance notification.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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Job Summary

Essential Duties:

.

What You Can Expect:

Minimum Job Requirements:

Preferred Job Requirements:

Why BPMI?

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