Top 194 Help desk support Jobs in Monrovia, Ca

IT Helpdesk Support
SKIMS —Los Angeles, CA
- $100,000 - $110,000 a year
- Weekends as needed
- Up to 50% travel
- Mid-level
- Office
- Health insurance
- Dental insurance
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Helpdesk Desktop Support Analyst
Cerity Partners —Pasadena, CA
- $90,000 a year
- Email
- Hybrid work
- Mid-level
- Windows
- 3 years
- Commuter assistance
- Dental insurance
IT Support Analyst
Habitat Health —West Covina, CA
- $84,000 - $98,000 a year
- Microsoft Outlook
- Writing skills
- Clinic
- COVID-19 protective measures
- Paid parental leave
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13d
IT Help Desk - Support Specialist
Arakelian Enterprises Inc —Irwindale, CA
- $26.00 - $41.70 an hour
- Full-time
- Hybrid work
- Customer service
- Mid-level
- Office
- Health insurance
- Dental insurance
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IT Help Desk Specialist
H MART —Whittier, CA
- $29 - $32 an hour
- Computer Science
- English
- Mid-level
- Health savings account
- AD&D insurance
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Help Desk Technician 1
MATT Construction —Santa Fe Springs, CA
- $36 - $43 an hour
- Full-time
- Background check
- Construction site
- Mid-level
- Health savings account
- Health insurance
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14d
Help Desk Analyst
Din Tai Fung North America —Arcadia, CA
- $28.10 - $33.65 an hour
- Weekends as needed
- Hybrid work
- Hospitality
- 18 years or older
- Google Workspace
- Health savings account
- Health insurance
Helpdesk Support Technician
Connection —Brea, CA
- $29 an hour
- Full-time
- Mid-level
- Office
- Windows
5d
IT Support Technician
Karman Space & Defense —South El Monte, CA
- $28 - $37 an hour
- Full-time
- Microsoft Outlook
- Office
- Windows
7d
PC Desktop Support Analyst I (on-site)
AHMC Healthcare —Alhambra, CA
- $25.44 - $31.83 an hour
- Full-time
- Computer science
- Computer Science
- HIPAA
IT Help Desk Technician II
Divergent —Los Angeles, CA
- $30 - $56 an hour
- Weekends as needed
- Bachelor of Science
- Mid-level
- Microsoft Office
- Paid parental leave
- Paid holidays
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IT Support Specialist
Polymer Concepts Technologies, Inc —Anaheim, CA
- $33.65 - $42.31 an hour
- Full-time
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Health insurance
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IT Support Specialist (Contract Role)
Sony Interactive Entertainment —Los Angeles, CA
- $45.48 - $68.22 an hour
- Contract
- Inventory management
- Research
- Mid-level
- Health insurance
- Dental insurance
TEMPORARY NETWORK SUPPORT ANALYST (INFORMATION TECHNOLOGY SERVICES)
LA Metro —Los Angeles, CA
- $32.37 - $48.53 an hour
- Temporary
- Microsoft Outlook
- Computer Science
- Writing skills
- Paid jury duty
- AD&D insurance
8d
IT Support Specialist (Contract Role)
PlayStation Global —Los Angeles, CA
- $45.48 - $68.22 an hour
- Contract
- Inventory management
- Research
- Mid-level
Quick Apply
Help Desk Support Specialist
Green Dot Public Schools (CA) —Los Angeles, CA
- $29.81 - $37.86 an hour
- Weekends as needed
- Background check
- Current TB test
- Office
- AD&D insurance
- Paid holidays
6d
Help Desk Technician II (Onsite)
CRISTEK INTERCONNECTS INC —Anaheim, CA
- $28.00 - $30.50 an hour
- Computer science
- Computer Science
- Mid-level
- Opportunities for advancement
Quick Apply
IT Support Specialist
WINONICS —Brea, CA
- $23 - $25 an hour
- Full-time
- Computer Science
- ERP systems
- Mid-level
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6d
Desktop Technician - Los Angeles, CA
Planned Parenthood Los Angeles —Los Angeles, CA
- $32.21 - $38.65 an hour
- Full-time
- Background check
- Mid-level
- Office
- AD&D insurance
- Disability insurance
Helpdesk Support Technician
Los Angeles Regional Food Bank —City of Industry, CA
- $21 - $24 an hour
- Full-time
- Computer Science
- English
- Mid-level
- 403(b) matching
- Paid holidays
Quick Apply

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help desk support jobs near monrovia, ca

IT Helpdesk Support

SKIMS -
Los Angeles, CA

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Job Details

Full-time
$100,000 - $110,000 a year

Benefits

Health insurance
Unlimited paid time off
Dental insurance
401(k)
Vision insurance
Employee discount
Food provided

Qualifications

Jira
Growing experience
Knowledge management
Email customer support
Smartphone (troubleshooting support)
Wireless networking
Phone communication
IT security auditing implementation
IT system monitoring
iOS
Slack
Shopify
Mid-level
IT compliance audits
Incident Escalation
Printer (troubleshooting support)
3 years
Information security compliance
Payment Processing Systems
Zendesk
Networking equipment (troubleshooting support)
Customer service knowledge base
Defect tracking tools
Online help documentation
Technical support via email
POS systems
Escalation handling
Information security auditing
Communication skills
Peripheral hardware support

Full Job Description

Description

SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, and shapewear. We set new standards by providing high-quality, inclusive products that support everybody. We’re disrupting the industry and redefining the future of fashion, and we’re looking for passionate, proactive team members to help drive our technology forward in retail.

About the Role

As IT Helpdesk Support – Retail, you’ll play a key role in ensuring our SKIMS retail stores run seamlessly by delivering fast, thoughtful, and effective technical support. You’ll be the first point of contact for store teams needing assistance with point-of-sale systems, mobile devices, network connectivity, and retail-specific tools. Your ability to troubleshoot efficiently and prioritize support tickets will directly impact the in-store customer experience.

Key Responsibilities

Provide first-line technical support to all SKIMS retail store locations via phone, Slack, ticketing system, or email
Troubleshoot and resolve POS, mobile device, printer, and network issues in a timely manner
Assist with store technology setup and support for new store openings, relocations, and events
Collaborate with Retail Operations, Facilities, and Store Design teams to ensure technology needs are met
Support onboarding and offboarding of retail team members, including account provisioning and hardware setup
Escalate unresolved issues to appropriate IT team members and follow through to resolution
Maintain IT knowledge base and update documentation for common support workflows
Track, update, and close tickets using SKIMS' internal ticketing system
Monitor systems and proactively identify issues that may impact store performance
Assist in regular audits to ensure compliance with IT and security protocols

Skills, Knowledge and Expertise

3-5 years of experience in IT helpdesk or technical support, ideally supporting retail environments
Experience with POS systems (Shopify POS strongly preferred), Mac/iOS devices, and mobile payment systems
Familiarity with remote troubleshooting tools and ticketing systems (e.g., Zendesk, Jira)
Strong customer service orientation with excellent verbal and written communication skills
Ability to stay calm under pressure and respond with urgency in high-stakes retail situations
Flexible schedule, with occasional availability on evenings and weekends during key retail events
Highly organized, detail-oriented, and a proactive problem-solver

Preferred

Experience supporting fast-growing or high-volume retail environments
Knowledge of networking basics (Wi-Fi, routers, VPN)
Comfortable working with tools and penchant for being handy
Experience with RFID technology in a retail environment

Must haves

50% of travel

Benefits, Culture and Perks

Benefits and Culture

Up to 100% Company Paid Healthcare (medical, dental, vision)
Kind Body Fertility Benefits
401(k) savings plan with up to 4% match
Unlimited PTO
Full Access to LinkedIn learning
Employee Discounts

Perks (HQ Location)

Free weekly catered lunch at HQ – M/T/W/Th
Dog-Friendly office on a Thursday and Friday
Free Swag Giveaways
Annual Holiday Party
Annual Summer Party
Invitations to pop-ups and other company events
Complimentary daily office snacks and beverages

About SKIMS

SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear and shapewear.

We are setting new standards by providing solutions for every body. From technically constructed shapewear that enhances your curves to underwear that stretches to twice its size, our goal is to consistently innovate on the past and advance our industry for the future.

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