Top 96 Guest service agent Jobs in Montana

Agent, Front Office
One&Only Moonlight Basin —Big Sky, MT
- English
- Mid-level
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
Guest Service Agent
Kimpton Hotels & Restaurants —Bozeman, MT
- $23 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
13d
Guest Service Agent
Residence Inn by Marriott Big Sky/The Wilson Hotel —Big Sky, MT
- From $20.75 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
3d
Guest Service Agent
Leisure Hotels LLC —Ennis, MT
- Part-time
- Cash register
- Restaurant
- Communication skills
- Disability insurance
- Health insurance
Guest Service Agent
Hersha Hospitality Management, LP —Big Sky, MT
- $20.75 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
3d
Guest Relations Agent
Montage International —Big Sky, MT
- Weekends as needed
- Microsoft Outlook
- Mid-level
- 2 years
Front Desk Associate
Level5 Hospitality —Bozeman, MT
- $21 - $22 an hour
- Part-time
- Hotel
- Organizational skills
- Reliable transportation
3d
Front Desk Associate - Residence Inn Downtown Bozeman
Level5 Hospitality —Bozeman, MT
- $21 an hour
- Part-time
- Residential
- Hotel
- High school diploma or GED
8d
Agent, Reservations (Bozeman, MT)
One&Only Moonlight Basin —Bozeman, MT
- Weekends as needed
- Microsoft Excel
- English
- Mid-level
- Health savings account
- Paid holidays
Grouse Mountain Lodge - Full-Time Year Round & Seasonal Opportunities - Whitefish Montana
Pursuit Collection —Whitefish, MT
- Full-time
- Cooking
- Entry level
- Resort
- Employee discount
Front Office Agent
Chico Hot Springs Resort & Day Spa —Pray, MT
- Weekends as needed
- CPR Certification
- Computer literacy
- First Aid Certification
Quick Apply
Guest Service Agent- Part Time
108 - AC Bozeman —Bozeman, MT
- Part-time
- English
- Hotel
- High school diploma or GED
Quick Apply
14d
Guest Experience Agent
Bodhi Farms —Bozeman, MT
- $20 - $22 an hour
- Temporary
- Inventory management
- Bachelor's degree
- Team management
- Employee discount
- Professional development assistance
Quick Apply
6d
Front Desk Agent | The Wren
Columbia Hospitality Inc —Missoula, MT
- $20 an hour
- Full-time
- Hotel
- Driver's License
- Front desk
- Health savings account
- Paid holidays
Quick Apply
11d
Hotel Front Desk Receptionist
Best Western Shelby Inn & Suites —Shelby, MT
- $14 an hour
- Hotel
- Communication skills
- Entry level
- AD&D insurance
- Health insurance
Quick Apply
Guest Services Representative, Baymont - Bozeman
Baymont Bozeman —Bozeman, MT
- Part-time
- Hotel
- Organizational skills
- Communication skills
- Free parking
- Food provided
Quick Apply
Hotel Front Desk Receptionist
SureStay by Best Western Miles City —Miles City, MT
- $16 an hour
- Hotel
- High school diploma or GED
- Organizational skills
- Flexible schedule
Quick Apply
Front Office Manager
Kimpton Hotels & Restaurants —Bozeman, MT
- $60,000 - $70,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Baymont Inn & Suites Whitefish —Whitefish, MT
- $19 an hour
- Full-time
- Microsoft Outlook
- Hotel
- High school diploma or GED
- 401(k)
Quick Apply
Connectivity Agent (Concierge)
One&Only Moonlight Basin —Big Sky, MT
- Weekends as needed
- English
- Mid-level
- Microsoft Office
- Health savings account
- Paid holidays

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Agent, Front Office

One&Only Moonlight Basin -
Big Sky, MT

Apply Now

Job Details

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
Gym membership
Life insurance

Qualifications

Computer operation
Customer communication
In-person customer service
English
Team development
Typing
Productivity software
OPERA

Full Job Description

Agent, Front Office
(16131)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

The purpose of this position is to run daily activities, reporting and operations of the Front Desk Department (such as check-in, credit limit, check-out, etc.). With experience in a high-quality luxury hotel/resort, the Front Desk Agent will offer the highest level of customer service. Front Desk Agent supports all property operations, ensuring that the highest levels of hospitality and service are provided. Front Desk Agent manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues.

Key Duties and Responsibilities

Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property
Provide information to supervisors, co-workers, by telephone, in written form, e-mail, or in person
Provide services for customer satisfaction and retention
Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager, or otherwise negotiating with others
Provide immediate assistance to guests
Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction
Record guest issues in the guest response tracking system
Always follow LQA Standards related to FD operations
Focus on guest satisfaction and focus on continuous improvement
Analyse information and evaluate results in order to choose the best solution and solve problems
Support day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily
Ensure compliance with all policies, standards and procedures
Participate and contribute in the discussion of the work that affects Front Desk department, discuss the ways of service improvement
Support implementation of the upselling program, communicating and ensuring process
Proceed with check-ins and check-outs
Ensure that passports data collected at the check-in and guest registration is done
Ensure due outs are done in a timely manner
Be fully familiar with the room types, applicable rates, discount and rates structures and rate policies
Provide necessary reports to Finance department when needed
Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval
Ensure compliance with all policies, standards and procedures
Maximum room occupancy and yield is ensured in line with the standards policy on rates
Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences
Close communication is maintained with the Housekeeping department on check-outs, room moves, forecast occupancies
All charges are correctly entered onto the guest’s folio and that this is always kept up to date
The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report
To be very meticulous in completing the daily checklist and check that it has been done during shift handover
To assist with all other duties as assigned

Safety

Understand and implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire
Understand and comply with security, health and safety policies and procedures of the hotel

Education & Experience Requirements

Minimum two years working in a luxury, or boutique hotel in Front Office department
Must be proficient in hospitality guest services and team development
Previous guest service and reservations experience preferred
Excellent written and oral communication skills required, must be fluent in verbal and written English
Excellent computer and typing skills are required. Microsoft Office proficiency and Opera
Excellent listening and comprehension skills required

Benefits

Medical insurance - 80% of premium paid by employer
Health Savings Account with $50 employer contribution per pay period
Dental, vision & life insurance - 100% of premium paid by employer
5 weeks of PTO (Paid Time Off)
8 paid holidays
Uniform provided & complimentary laundering
Complimentary transportation to/from resort
Complimentary meal per shift
Subsidized housing based on availability
Discounts at F&B outlets on property
14 nights per year at $100/night* at Kerzner Properties worldwide
Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:

Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods

Frequent bending, twisting, stooping, reaching, and pulling

Lifting and carrying of loads weighing up to 50 pounds

Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Apply Now

Refine Your Search

guest service agent jobs in montana

Agent, Front Office

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Relations Agent

Front Desk Associate

Front Desk Associate - Residence Inn Downtown Bozeman

Agent, Reservations (Bozeman, MT)

Grouse Mountain Lodge - Full-Time Year Round & Seasonal Opportunities - Whitefish Montana

Front Office Agent

Guest Service Agent- Part Time

Guest Experience Agent

Front Desk Agent | The Wren

Hotel Front Desk Receptionist

Guest Services Representative, Baymont - Bozeman

Hotel Front Desk Receptionist

Front Office Manager

Front Desk Agent

Connectivity Agent (Concierge)

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