Top 6 Learning and development manager Jobs in Montana

Manager, Learning, Development, & Quality
One&Only Moonlight Basin —Big Sky, MT
- Weekends as needed
- Bachelor's degree
- Business Administration
- Senior level
- Health savings account
- Paid holidays
Learning Development and Quality Manager
D.C. Global Talent Inc. —Big Sky, MT
- $100,000 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
Quick Apply
Team Member Development Manager
Murdoch's Ranch & Home Supply —Bozeman, MT
- Full-time
- Customer service
- Mid-level
- Office
- Wellness program
- Paid parental leave
Senior Manager, Technical and Operator Training- EDT
Komatsu America Corp. —Billings, MT
- $123,700 - $154,600 a year
- Assembly
- Travel
- Construction experience
- Health savings account
- Disability insurance
Quick Apply
12d
Operations Training Manager (Remote)
SOLV Energy, LLC —Helena, MT
- $106,669 - $128,003 a year
- Full-time
- Remote
- Construction site
- ERP systems
- Project management
- Paid holidays
- Disability insurance
Quick Apply

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Learning Development and Quality Manager
D.C. Global Talent Inc. —Big Sky, MT
Bachelor's degree in Hospitality, Business Administration, or a related field preferred. Lead the full Learning and Development function, including training…
$100,000 a year
Quick Apply
Manager, Learning, Development, & Quality
One&Only Moonlight Basin —Big Sky, MT
This role leads the design, implementation, and evaluation of learning and development strategies, quality improvement initiatives, and performance enhancement…

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Manager, Learning, Development, & Quality

One&Only Moonlight Basin -
Big Sky, MT

Apply Now

Job Details

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Paid time off
401(k) 4% Match
Vision insurance
401(k) matching
Gym membership
Flexible schedule
Life insurance

Qualifications

Program design
Large-scale organizational change management
Managing hospitality teams
Leadership training instructional design
Leadership development
E-learning platforms
Newsletters (communication methods)
Leadership training (staff training program)
Enterprise Learning Management
Leadership development programs
Productivity software
Cross-functional collaboration

Full Job Description

Manager, Learning, Development, & Quality
(20180)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

The Manager, Learning, Development, & Quality is responsible for driving a culture of service excellence, continuous learning, and operational excellence across the Resort. This role leads the design, implementation, and evaluation of learning and development strategies, quality improvement initiatives, and performance enhancement programs that strengthen colleague capability, elevate the guest experience, and support business objectives. As the champion of One&Only brand standards, they will partner closely with leaders across the business to develop talent, foster engagement, and embed a culture of accountability, innovation, and improvement.

Key Duties and Responsibilities

Strategic Partnership

Align management practices, behaviors, and decision-making with One&Only Moonlight Basin and Kerzner International vision, values, operating standards, and policies.

Act as a strategic partner to the Director of Human Resources, General Manager, Executive Committee, and Department Heads to support business goals and organizational effectiveness.

Build strong working relationships across all departments and foster a collaborative, high-performance culture.

Influence and engage leaders at all levels to drive organizational change, employee development, and quality improvement initiatives.

Participate in Executive Committee meetings and provide insights on quality performance, guest satisfaction, employee engagement, operational trends, and continuous improvement opportunities.

Develop policies, strategies, and initiatives that support learning, development, quality, and organizational excellence.

Training Strategy

Lead all Learning & Development activities across the Resort, including annual training plans, training needs analysis, budget management, program implementation, and effectiveness measurement.

Ensure brand culture trainings remain top-of-mind through awareness campaigns and reinforcement activities.

Partner with Department Heads to identify capability gaps, implementing development programs that strengthen performance and support succession planning.

Facilitate leadership development programs, team-building initiatives, and organizational effectiveness workshops.

Develop departmental trainers to enhance internal training methods.

Evaluate training effectiveness through feedback, performance indicators, guest satisfaction results, and operational outcomes.

Maintain a comprehensive training library of learning resources, books, videos, digital content, and development tools.

Design and facilitate training programs covering areas such as brand standards, problem-solving methodologies, root cause analysis, quality coaching, strategic planning, etc.

Quality Management

Lead the Resort’s Total Quality Management (TQM) and Continuous Improvement programs.

Build organizational commitment and engagement for quality initiatives at all levels.

Ensure quality initiatives are properly documented, tracked, measured, and communicated.

Deploy quality-related projects from planning through implementation, monitoring, evaluation, and lessons learned.

Monitor, analyze, and communicate quality performance indicators, including Guest Satisfaction Surveys, Employee Engagement Surveys, Guest Incident Reports, etc.

Maintain complete awareness of current quality performance levels, ensuring effective communication across the organization

Prepare and present monthly, quarterly, and annual quality reports.

Communicate quality initiatives, progress, achievements, and lessons learned to leadership teams and employees.

Develop and publish quality-related communications, including newsletters, quality updates, recognition programs, and awareness materials.

Service Excellence

Champion service excellence and ensure adherence to One&Only brand standards.

Conduct regular operational audits and property walkthroughs to evaluate service delivery, employee engagement, and standards compliance.

Monitor guest and employee interactions, providing coaching where required.

Develop and implement recognition and reward programs that encourage participation in quality and improvement initiatives.

Foster a positive work environment that supports engagement, productivity, and morale.

Financial Management

Develop and manage annual budgets for Learning & Development and Quality initiatives.

Monitor expenditures and ensure effective utilization of resources.

Contribute to annual business planning and budgeting processes.

Measure return on investment and business impact of current programs.

Professional Development

Demonstrate a commitment to continuous personal and professional development.

Stay current with industry trends, learning methodologies, quality management practices, and hospitality best practices.

Build relationships with industry peers, quality professionals, and hospitality organizations to share knowledge and identify emerging best practices.

Attend relevant conferences, seminars, workshops, and professional development events.

Other

Perform additional responsibilities as assigned by the Director, Human Resources, Resort Manager, and General Manager

Skills, Experience & Educational Requirements

Bachelor’s degree in Business Administration, Hospitality Management, or a related field, or the equivalent of professional experience

Minimum of 4 years of experience in Learning & Development, Quality Management, Organizational Development, and/or a related discipline

Previous experience in a management position within a luxury hospitality environment

Proficient in Microsoft Office Suite and Learning Management Systems (LMS)

Demonstrated experience designing and facilitating leadership development programs, quality improvement initiatives, and organizational change efforts

Proven experience analyzing performance metrics, guest satisfaction data, and employee engagement results to drive business outcomes

Ability to collaborate and contribute effectively and efficiently across all levels of the organization

Ability to meet deadlines while managing multiple priorities

Willingness to work flexible hours, including evenings, weekends, and holidays

Benefits

Medical insurance - 80% of premium paid by employer
Health Savings Account with $50 employer contribution per pay period
Dental, vision & life insurance - 100% of premium paid by employer
401(k) program participation - 4% employer match
5 weeks of PTO (Paid Time Off)
8 paid holidays
Complimentary transportation to & from resort
Complimentary meal per shift
Discounts at F&B, Retail, & Wellness outlets on property
14 nights per year at $100/night* at Kerzner Properties worldwide
Winter season includes complimentary ski pass to Big Sky Resort OR $225 reimbursement towards gym membership, based on availability

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:

Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods

Frequent bending, twisting, stooping, reaching, and pulling

Lifting and carrying of loads weighing up to 30 pounds

Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Apply Now

Refine Your Search

learning and development manager jobs in montana

Manager, Learning, Development, & Quality

Learning Development and Quality Manager

Team Member Development Manager

Senior Manager, Technical and Operator Training- EDT

Operations Training Manager (Remote)

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