Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.
Yellowstone Club’s Health & Wellness department is currently seeking candidates for a Spa Assistant Manager for the upcoming Winter season! Our Winter employment months are November – April.
The purpose of the Spa Assistant Manager is to assist the Spa Manager in leading the spa, salon and fitness personnel to perform professional, coordinated, efficient, friendly service and to ensure guest satisfaction to all Members and guests at Yellowstone Club.
Major Responsibilities:
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Train and mentor, all Spa Concierge, Spa Attendants and Spa Supervisor.
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Manage any member or guest complaints, ensuring clear communication with HWC management team.
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Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
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Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
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Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the Assistant General Manager or Human Resources immediately.
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Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment
Essential Job Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Recruiting, Training, Motivating and Leading the Spa team to perform a great, coordinated, efficient, friendly and happy service to all members and guests, eventually enhancing, creating and realizing all revenue and profit opportunities.
Other Duties and Responsibilities:
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Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
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Meet departmental productivity, organization, punctuality/attendance and consistency standards.
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Maintain a positive and respectful attitude.
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Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
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Maintain privacy of our Members at all time.
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Maintain a clean and neat appearance at all times.
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Communicate regularly and effectively with all employees, supervisors, managers and directors.
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Perform work in a safe and high quality manner.
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Project a favorable image of Yellowstone Club to Members and guests at all times.
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Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
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Proactively coordinate with the Facilities Director of Engineering all daily and periodical maintenance of the areas and equipment. (Ensure that preventative maintenance is taking place within the spa).
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Support and take over the duties of his/her staff when necessary.
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Perform any or all duties and project as assigned by management.
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Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
Disclaimer:
This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Experience/Education Required
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High School or equivalent education required. Bachelor’s degree preferred and at least two to four years in a supervisor capacity in a top resort/spa operation.
Experience/Education Preferred
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills and abilities:
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Must be able to speak, read, write and understand the primary language(s) used in the workplace.
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Must be able to read and write to facilitate the communication process.
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Requires good communication skills, both verbal and written.
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Must possess basic computational ability.
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Must possess basic computer skills.
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Ability to be persuasive with telephone sales skills.
Certificates & Licenses
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Valid State Driver’s License
Computer Skills
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Able to perform basic computer skills and willing to be trained on specific spa, salon & fitness software.
Language Ability
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Able to speak clearly and effectively with members, guests, and coworkers
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Able to write clearly and professionally
Math Ability
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Able to perform basic math calculations.
Reasoning Ability
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Ability to solve problems independently and identify when to escalate situations to higher-level staff
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow, or inclement weather as the demands of the position so dictate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to talk and/or hear. The employee is frequently required to lift up to 25 pounds. While performing the duties of this job the employee is constantly required to use hands and fingers to handle or lift items. The employee is constantly required to sit, stand, and walk, climb, or balance, and stoop, kneel, bend, crouch, or reach with hands and arms. The employee is also constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, and thoroughness of the work assigned.
Receipt and Acknowledgment
I acknowledge and understand that:
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The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements, and at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
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Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club.
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Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of Yellowstone Club.
I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.
The position offered is a seasonal position located in Big Sky, Montana.
Yellowstone Club offers great benefits including:
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Free transportation to and from Bozeman
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Complimentary shift meals
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Two employee ski days at the Yellowstone Club each month
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Discounted Ski Pass to either Big Sky Resort or Bridger Bowl
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401k eligibility and bi-weekly match
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Access to onsite fitness center 24/7
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Discounted Employee Housing in Big Sky or Gallatin Gateway
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Discounts to over 1000 retailers through ADP LifeMart
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End of season employee appreciation day and retail sale
For more information about the Club, visit www.yellowstoneclub.com.
To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage.
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