Top 76 Technical support occupations Jobs in Montana

Technical Support Analyst I
WHITEFISH CREDIT UNION ASSOCIATION —Kalispell, MT
- Weekends as needed
- Computer science
- Computer Science
- Writing skills
- Wellness program
- Paid holidays
IT Support Technician
VANCE THOMPSON VISION CLINIC PROF L —Bozeman, MT
- Full-time
- Surgery
- Mid-level
- Travel
- Wellness program
- Disability insurance
Quick Apply
7d
Service Operations Technician – Tier 1
Zoot Enterprises, Inc. —Bozeman, MT
- Computer science
- Computer Science
- Research
Quick Apply
Accounting Support Specialist & Software Geek
NewBOS Partners, LLC —Florence, MT
- $22 - $28 an hour
- Full-time
- Hybrid work
- Travel
- Entry level
- Profit sharing
- Health insurance
Quick Apply
Information Tech Support Specialist II
State of Montana —Helena, MT
- $33.28 an hour
- Weekends as needed
- Computer science
- Computer Science
- Research
- Paid holidays
- Health insurance
6d
Customer Support Specialist, HRIS
Rippling —Montana
- $22.19 - $23.49 an hour
- Full-time
- Remote
- Mid-level
- Associate's degree
- Communication skills
- Health insurance
- Dental insurance
4d
IT Support (Tier 2) - Missoula - In office
First Call Computer Solutions —Missoula, MT
- $27.92 - $33.05 an hour
- Full-time
- Mid-level
- Office
- Travel
- Free parking
- Profit sharing
6d
IT Field Services Rep II
FedEx Freight —Billings, MT
- Full-time
- Remote
- Mid-level
- Organizational skills
- Ability to lift 75 pounds
7d
Technology Support Specialist (Construction)
RDO Equipment Co. —Billings, MT
- Mid-level
- 3 years
- Travel
- On-the-job training
Quick Apply
ICT Support Engineer
Sibanye Stillwater —Columbus, MT
- From $97,000 a year
- On call
- Computer Science
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Associate IS Support Technician - On Site
Providence —Missoula, MT
- $22.88 - $35.00 an hour
- Full-time
- Computer Science
- Hospital
- Customer service
- Paid parental leave
- Paid holidays
3d
IT Support Technician I
Crowley Fleck PLLP —Billings, MT
- Overtime
- Office
- Windows
- High school diploma or GED
- Paid parental leave
- Disability insurance
Quick Apply
Customer Support Specialist, Time & Attendance / Scheduling
Rippling —Montana
- $22.19 - $23.49 an hour
- Full-time
- Remote
- English
- Mid-level
- Bachelor's degree
1d
Technical Support Specialist, Platform
Rippling —Montana
- $20 - $23 an hour
- Full-time
- Remote
- Computer Science
- English
- Mid-level
2d
Technical Support Specialist, IT-Apps
Rippling —Montana
- $22.19 - $23.49 an hour
- Full-time
- Remote
- Google Workspace
- English
- Mid-level
2d
Specialist, IT
One&Only Moonlight Basin —Big Sky, MT
- Word processing
- Mid-level
- Outdoor work
- Health savings account
- Paid holidays
Customer Support Specialist, Tax
Rippling —Montana
- $22.19 - $23.49 an hour
- Full-time
- Remote
- English
- Mid-level
- Office
Information Technology Technician
Recovery Centers of Montana —Kalispell, MT
- $25 - $30 an hour
- Part-time
- Clean driving record
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
8d
IT Support Technician
Univision Inc —Kalispell, MT
- $18 - $28 an hour
- Full-time
- Office
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
Support Engineer II, Information Technology Services (Full Time)
Benefis Health System —Great Falls, MT
- $24.83 an hour
- Full-time
- Hospital
- Mid-level
- High school diploma or GED

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technical support occupations jobs near montana

Technical Support Analyst I

WHITEFISH CREDIT UNION ASSOCIATION -
Kalispell, MT

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Job Details

Full-time

Benefits

Wellness program
Paid holidays
Disability insurance
401(k) 3% Match
Health insurance
Flexible spending account
Tuition reimbursement
Paid time off
Pension plan
401(k) matching

Qualifications

Mobile device support
Confidential information handling
Phone communication
Technical documentation
Writing skills
Windows
Internal employee customer service
Bank experience
Network support
IP networking
Productivity software
Video conferences (communication methods)
Technical Proficiency
Mobile devices

Full Job Description

WHITEFISH CREDIT UNION

POSITION DESCRIPTION

Position Title: Technical Support Analyst I

Organizational Relationships: Reports to the Technical Support Manager

Supervisory Responsibilities: N/A

General Function: The Technical Support Analyst I acts as a primary contact for technical support at Whitefish Credit Union (WCU) and perform initial triage of incoming requests. Follows developed procedural and support documentation to successfully resolve requests with a high level of customer service. Escalates tickets to other Technology Support staff members as necessary. Assists in maintaining desktop hardware equipment and documentation.

Position Functions:

Provide onsite or remote diagnoses and resolution of computer hardware, software and network problems using all available diagnostic tools and techniques.
Ensure that IT Service Center service requests are responded to, triaged, accurately documented and resolved in alignment with SLA requirements.
Ensure all new desktop hardware is entered into inventory immediately upon receipt, labeled according to IT department standards and provides asset system updates when hardware is deployed.

Set up, manage, and delete employee user accounts while maintaining an inventory of desktop hardware.
Monitor and update IT service desk tickets to ensure compliance with service level agreements, keeping users informed throughout the resolution process.

Assist with setup of department meetings and video conference calls.
Report to work on time and as scheduled.
Perform other duties as assigned.

Position Requirements:

Strong problem-solving skills, an internal drive for success and the ability to work independently.
Superior customer service skills with the ability to understand staff needs and translate complex technical jargon at the appropriate technical level with individual staff.
Strong attention to detail with the ability to create professional documentation.
Adaptable and comfortable working with evolving technologies and maintaining current knowledge through ongoing education.
Willingness to travel to branch locations and be available on-call, including nights and weekends as needed.
Desire to follow change management processes and produce detailed documentation.
Ability to communicate effectively in person, in writing and over the phone with all internal and external stakeholders. Courtesy and tact are essential.

Ability and willingness to interact calmly and professionally with people from all backgrounds.

Ability to multi-task, prioritize and organize day-to-day responsibilities with attention to detail and timeliness.
Ability to follow oral and written instructions.
Ability to work with others in an effective manner, listen well, share work-related information and be tolerant of others’ work styles.
Competent with Microsoft Office; ability and willingness to work with a variety of office equipment and software systems.

Ability to lift up to 25 lbs. to overhead positions with or without accommodation.

Complete mandatory annual BSA training that includes Red Flag, Identity Theft, OFAC, CTR and SAR reporting and thresholds, as well as the safe keeping of member information, and passes any applicable tests.
Follow all Whitefish Credit Union, Montana and Federal information privacy guidelines.
Adhere to all Whitefish Credit Union policies and procedures.

Protect Member and Whitefish Credit Union confidential information.

Required Education and Experience

Associate or bachelor’s degree in computer science, MIS, or a related field, or 2+ years of relevant experience in technology support positions.
Proficiency in Windows 11, Office 365, Active Directory, and remote support tools; knowledge of TCP/IP networking, current mobile device support.
Current or willingness to obtain CompTia A+, CompTia Network +, ITIL, or equivalent certifications within 12 months.
Experience working in a financial institution or other highly regulated industry.

Compensation Package

Competitive starting wage
100% employer-paid health insurance for Employee
- FSA (Flex plan) available
- Telehealth available
3% employer 401k contribution (no matching requirement)
8% employer pension plan contribution (following first year of employment)
11 paid federal holidays (Saturday holidays excluded)
17 days of PTO annually, accrued monthly
Life and disability insurance
Wellness program
Social Responsibility Policy – 24 hours annually of paid time for non-profit volunteer efforts
Tuition Reimbursement Program – application-eligible following one year of employment

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to change and revision at any time. Position functions and requirements are listed as guidelines only and the job is not necessarily limited to these specifications.

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Refine Your Search

technical support occupations jobs in montana

Technical Support Analyst I

IT Support Technician

Service Operations Technician – Tier 1

Accounting Support Specialist & Software Geek

Information Tech Support Specialist II

Customer Support Specialist, HRIS

IT Support (Tier 2) - Missoula - In office

IT Field Services Rep II

Technology Support Specialist (Construction)

ICT Support Engineer

Associate IS Support Technician - On Site

IT Support Technician I

Customer Support Specialist, Time & Attendance / Scheduling

Technical Support Specialist, Platform

Technical Support Specialist, IT-Apps

Specialist, IT

Customer Support Specialist, Tax

Information Technology Technician

IT Support Technician

Support Engineer II, Information Technology Services (Full Time)

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