Top 3 Customer support & client services occupations Jobs in Montclair, Ca

Inside Sales and Customer Service Representative
RLH Industries, Inc. —Orange, CA
- $23 - $26 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
2d
Career Advisor - Bilingual (Vietnamese Speaking)
Career Team —Brea, CA
- $28 an hour
- Full-time
- Background check
- Google Workspace
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
7d
Career Advisor - Bilingual (Vietnamese Speaking)
Career Team Enterprises —Brea, CA
- $28 an hour
- Full-time
- Background check
- Google Workspace
- Microsoft Excel
- Health insurance
- Dental insurance
6d

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Visual Information Technician
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Inside Sales and Customer Service Representative

RLH Industries, Inc.
Orange, CA

Quick Apply

Job Details

Full-time
$23 - $26 an hour
2 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Microsoft Outlook
Spreadsheets
Managing clients in a customer support role
B2B business model
Customer support
Corporate sales environment

Full Job Description

Job Title: Inside Sales Representative
Department: Sales
Type: Hourly
Hours: 7:00 am to 4:00pm, in office, Orange, CA

Position Summary:
RLH Industries is a growing fiber optic technology company located in Orange, CA. This position has a primary duty to accurately and efficiently process incoming orders and quote requests from customers. This position coordinates with the Accounting Department and interacts daily with Regional Sales Representatives and Production Departments to ensure a smooth customer ordering process. You will play a pivotal role in driving revenue growth by prospecting, qualifying leads, and closing deals with potential clients. Your primary responsibility will be to engage with customers over the phone, email, and other digital channels, providing them with tailored solutions to meet their technology needs.

Duties and Responsibilities:
This list is not comprehensive but meant to represent the most common or important duties of the position:

Process a considerable number of orders and quotes daily.
Access various software programs and portals related to order processing: Orders Entered into Method CRM, Web Order Platform
Will be responsible for checking order information on customer purchase order documents. This includes interpretation of shipping terms and instructions (Prepay & Add, collect, FOB, Exworks, Freight vs Parcel, shipping services) as well as interpretation of billing terms and instructions (Net 30, ERS, Payment in advance, customer portals ect)
Revise and update open orders as needed per customer, sales, production requirements
Appropriately manage communication directly with customers regarding orders via phone and email
Communicate with the Regional Sales Account Managers, Production Managers, and Shipping Manager regarding details and delivery schedules for customer orders
Possess a strong work ethic and excellent communication skills. This position interfaces not only with customers, but also with several other departments on a daily basis. Clear effective communication will be a key to success.

Secondary Duties and Responsibilities:

Completion of customer forms
Updating and maintaining information in customer profiles
Maintenance of various spreadsheets
Amazon Seller Account Maintenance and Management
Completion of customer forms

Required Experience and Qualifications:

· 2 years experience in a Business-to-Business (B2B) sales customer service role

· Strong attention to detail and accuracy

· Has knowledge of customer service principles and practices

· Understanding of the business process

· Professional, friendly, and polite when interacting with customers

· Customer orientation and ability to adapt/respond to different types of personalities

· Ability to multi-task, prioritize, and manage time effectively

· Ability to work independently

· Excellent communication and presentation skills

· Fluency in Microsoft office (outlook, word, excel)

Employee Benefits:

Company pays 50% of Medical, Dental, and Vision Benefits
Retirement Plan with 3% employer match
Paid Holidays
Paid Time Off

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

Customer Support & Client Services Occupations: 5 years (Preferred)

Work Location: In person

Quick Apply

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customer support & client services occupations jobs in montclair, ca

Inside Sales and Customer Service Representative

Career Advisor - Bilingual (Vietnamese Speaking)

Career Advisor - Bilingual (Vietnamese Speaking)

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