Top 85 Helpdesk support Jobs in Montclair Ca

Computer Support Specialist
D.A. Davidson —Claremont, CA
- $28 - $32 an hour
- Full-time
- Bachelor's degree
- Budgeting
- Communication skills
- Paid holidays
- Health insurance
12d
Systems Engineer
Acorn Technology Services —Ontario, CA
- $32 - $43 an hour
- Full-time
- Hybrid work
- Computer science
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
14d
Odoo ERP/WMS Developer
Eagleshine Group Inc. —Montclair, CA
- $90,000 - $110,000 a year
- Full-time
- Inventory management
- ERP systems
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Electronic Warfare Fleet Liaison
General Dynamics Information Technology —California
- $85,000 - $115,000 a year
- Bachelor of Science
- Mid-level
- Office
- Paid time off
- 401(k) matching
Help Desk Technician
AC Pro Inc —Rancho Cucamonga, CA
- $26 - $32 an hour
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
IT Support Technician
Hard Rock Digital —Ontario, CA
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- Continuous improvement
Quick Apply
IT Assistant
Pure Assay Ingredients —City of Industry, CA
- From $50,000 a year
- Full-time
- Mid-level
- Windows
- In-person
- Dental insurance
- 401(k)
Quick Apply
8d
Technical Support
UpdatePromise —Chino, CA
- $20 an hour
- Full-time
- Mid-level
- Administrative experience
- Communication skills
Quick Apply
IT Help Desk I
TOTAL WAREHOUSE INC —Anaheim, CA
- Microsoft Excel
- Microsoft Outlook
- Windows
Quick Apply
9d
IT Field Technician
Lexi Global —Upland, CA
- $30 - $34 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d
IT Support Specialist
WINONICS —Brea, CA
- $23 - $25 an hour
- Full-time
- Computer Science
- ERP systems
- Mid-level
Quick Apply
Desktop Systems Analyst
Glidewell Dental —Riverside, CA
- $27.81 - $34.00 an hour
- Full-time
- 5 years
- Research
- Mid-level
Customer Service Representative
UniChem Enterprises —Ontario, CA
- $20 - $30 an hour
- Full-time
- Background check
- ERP systems
- Office
- Health insurance
- Dental insurance
Quick Apply
5d
Helpdesk Support Technician
Los Angeles Regional Food Bank —City of Industry, CA
- $21 - $24 an hour
- Full-time
- Computer Science
- English
- Mid-level
- 403(b) matching
- Paid holidays
Quick Apply
PC Desktop Support Analyst I (on-site)
AHMC Healthcare —Alhambra, CA
- $25.44 - $31.83 an hour
- Full-time
- Computer science
- Computer Science
- HIPAA
Desktop Technician – Mid Level
Intratek Computer Inc —Orange, CA
- Contract
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Technical Customer Service Agent
iBUYPOWER —City of Industry, CA
- $24 - $28 an hour
- Overtime
- Mid-level
- Windows
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
HRIS Analyst II (Remote)
Niagara Bottling —Diamond Bar, CA
- $71,314.38 - $103,405.86 a year
- Full-time
- Remote
- Research
- Mid-level
- Bachelor's degree
- Health savings account
- AD&D insurance
Quick Apply
12d
IT Support Technician
Intratek Computer Inc —Santa Ana, CA
- Up to $32 an hour
- Contract
- Word processing
- English
- Research
- Paid holidays
- Health insurance
Quick Apply
Business Analyst
NATIONAL COMMUNITY RENAISSANCE —Rancho Cucamonga, CA
- $80,000 - $84,000 a year
- Full-time
- Mid-level
- Office
- Organizational skills
Quick Apply
10d

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Computer Support Specialist

D.A. Davidson -
Claremont, CA

Apply Now

Job Details

Full-time
$28 - $32 an hour
12 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Parental leave
Vision insurance
Employee stock ownership plan

Qualifications

ITIL Foundation
Knowledge management
Computer operation
ITIL Certification
Operating systems
Technical support via phone
Phone communication
Professional ethics
IT system monitoring
In-person customer service
Incident Escalation
Software installation
User training (technical support)
Training employees on security practices
Patch management
Bachelor's degree
Internal employee customer service
Productivity software support
Desktop (troubleshooting support)
Computer management
Data Security (Data management)
Customer support ticket management
Desktop applications
Vendor communication
Software documentation
Customer service knowledge base
Application Maintenance
Budgeting
Productivity software
Capacity planning

Full Job Description

D.A. Davidson Companies is an independent, employee-owned company with a rich history spanning 90 years. We are dedicated to conducting our business in accordance with the highest standards of integrity and ethics, and delivering outstanding service to our clients and each other. We support a friendly, open and supportive culture, and encourage candid communication and productive engagement that make our companies and each of us better. Just as we work to improve our clients’ financial well-being, we also work to strengthen local communities—and giving back is one of our core values. You can learn more about our company culture and impact in our latest annual report.

Summary/Function:
Use knowledge and skills obtained through education and job experience to continuously support users from multiple business groups within DA Davidson. The position will adhere to ITIL principals and be responsible for the resolution and/or escalation of various hardware and software issues, both in-person and remotely.

Qualifications:

Working knowledge of the Service Desk system, phone system, supporting business applications, workflows and processes
Proficient knowledge of basic computer hardware
Bachelor’s degree in field of specialty or equivalent IT Support experience
Proficient computer skills and knowledge of software packages and their applications to include Microsoft Office and Microsoft operating systems
Excellent communication skills, both oral and written; ability to communicate technical directions, both in person and over the phone to people with a wide variety of technical expertise
Excellent customer service skills; ability to work successfully with a variety of personalities and various management levels
Familiar with department policies, processes and procedures
Consistently treat others with respect and maintain professional attitude and behavior
Ability to work a variety of shifts
Ability to safely lift and carry as much as 35 pounds
Experience working in a team-oriented, collaborative environment
Highly self-motivated and self-directed
Organized and detail oriented
Ability to work in a fast paced environment
Ability to triage and identify when escalation is necessary
Problem solving skills and critical thinking
Maintain or ability to obtain ITIL foundation certification within 1 year of start date
Commitment to maintain client confidentiality and data security
Communicate in a clear and service-oriented manner; use appropriate, professional language and grammar to effectively exchange ideas and information
Ability to proactively work with both external and internal clients; relate with others in a professional manner to accomplish work responsibilities and objectives
Ability to maintain regular, predictable attendance

Duties:

Respond, resolve, and escalate incidents or requests, both in person and over the phone, in a timely manner.
Attain performance goals set by management for resolving incidents
Be logged into the support queue; provide escalation support and satisfactory customer service
Troubleshoot and assist D.A. Davidson Companies’ employees with using their computer and computer peripherals, applications and security credentials
Evaluate workload and capacity of computers and computer system to determine feasibility of expanding or enhancing capabilities or performance; recommend improvements to IT management
Assist in the support of business applications to include but not limited to: patching, testing, software licensing tracking, installing, upgrading, receiving application training, attending internal and external meetings, providing end user training, monitoring application performance, working with vendor support and sales, budgeting and creating documentation to end users and IT staff
Assist in the support of computer life-cycle and office technology to include but not limited to: patching, imaging, deploying, transferring user profiles, evaluating, securing, receiving training on computer O/S and hardware, maintain inventory, manage printer support agreements, work with vendor support and sales, provide documentation to end users and IT staff and help resolve incidents with computer related to the O/S, core applications or hardware that has been escalated from the Service Desk
Work with management to improve personal technical proficiency, support and customer service skills; identify and complete technical training and certifications; develop other work or career goals where progress can be tracked and discussed
Learn and adhere to all D. A. Davidson Companies’ policies and procedures; attend scheduled meetings or training sessions around existing or new policies and/or procedures; recommend changed to IT procedures to improve productivity and/or reduce costs
Adhere to and educate users of our defined cybersecurity best practices, which include credential management, phishing and malicious vigilance, and physical security measures.
Manage time to adhere to SLAs while maintaining service excellence
Use ITSM tools and ticketing systems for tracking and contributing to a shared knowledge base
Utilize ITIL best practices
Use and improve upon existing tools, services, and procedures
Other duties as assigned

What we offer:
Competitive salary plus excellent benefits and perks including, but not limited to:

Medical, Dental and Vision
Company 401(k)and ESOP contribution
Generous sick, vacation, and maternity/parental leave
Paid holidays
Professional Development Opportunities
Tuition Reimbursement ($15,000 lifetime cap)
Discounted personal insurance including home, auto and recreational vehicles
Charitable gift-matching program
Davidson Day of Giving – Our tradition of positively impacting communities in which we live and work.

The potential base pay hiring range for this role is $28.00 - $32.00 per hour. The compensation offered will be determined on a case-by-case basis considering a variety of factors including, but not limited to, the skills, relevant work experience, and geographic location of each specific candidate.

At D.A. Davidson, we are committed to fostering a diverse environment that supports the development and inclusivity of all employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

ACKNOWLEDGMENT

Please answer all questions carefully. By submitting this application for employment, I certify that all of the above information is true and complete and I understand that any falsification or omission of information made by me may disqualify me from further consideration for employment or, if hired, may result in my termination of my employment at any time during the period of my employment, regardless of the amount of time that has passed. California applicants, please see D.A. Davidson’s California Resident Privacy Policy.

Apply Now

Refine Your Search

helpdesk support jobs in montclair ca

Computer Support Specialist

Systems Engineer

Odoo ERP/WMS Developer

Electronic Warfare Fleet Liaison

Help Desk Technician

IT Support Technician

IT Assistant

Technical Support

IT Help Desk I

IT Field Technician

IT Support Specialist

Desktop Systems Analyst

Customer Service Representative

Helpdesk Support Technician

PC Desktop Support Analyst I (on-site)

Desktop Technician – Mid Level

Technical Customer Service Agent

HRIS Analyst II (Remote)

IT Support Technician

Business Analyst

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