Top 49 Senior customer service representative Jobs in Montebello, Ca

Sr. Site Manager - Hospitality
RR Donnelley —Los Angeles, CA
- $99,100 - $158,500 a year
- Full-time
- Pass drug screening
- Bachelor's degree
- Travel
- Disability insurance
- Health insurance
Quick Apply
Senior Client Engagement Partner
Ticketure LLC —Los Angeles, CA
- $65,000 - $75,000 a year
- Full-time
- Remote
- Google Workspace
- Senior level
- Paid parental leave
- Health insurance
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Senior Customer Success Manager
Karbon —Los Angeles, CA
- $90,000 - $115,000 a year
- Remote
- 7 years
- Travel
- Senior level
- Paid parental leave
- Disability insurance
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Senior Community Health Worker (Office)
Heluna Health —Alhambra, CA
- $23.00 - $28.62 an hour
- Temporary
- Spanish
- Microsoft Excel
- Microsoft Outlook
Remote Telehealth Coordinator, Virtual Care Center (Saturdays Required)
Alignment Healthcare USA, LLC —Orange, CA
- $41,472 - $62,208 a year
- Online Application
- Microsoft Excel
- Microsoft Outlook
- Medical office experience
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8d
Senior Customer Service Representative
Blower Dempsay Corporation DBA Pak West, Pacific Western Container (PWC), Pacific Flexible Solutions (Pac Flex), Pacific Conveyor Systems, Nexis, Diamond Marketing Group —Santa Ana, CA
- $31 - $41 an hour
- Full-time
- Customer service
- Office
- 3 years
7d
Senior Customer Success Manager, Enterprise - West
Chainguard —Los Angeles, CA
- Up to $160,000 a year
- Remote
- Azure
- 5 years
- AWS
- Paid parental leave
- Health insurance
Quick Apply
Sr Customer Service Representative
Excelsior Nutrition Inc —Anaheim, CA
- $25 - $35 an hour
- Extended hours
- Microsoft Outlook
- Computer literacy
- Mid-level
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11d
Senior Customer Success Manager - Enterprise
Gorgias —Los Angeles, CA
- $136,499 - $154,827 a year
- Full-time
- Remote
- Senior level
- Communication skills
Senior Service Professional
Cetera Financial Group —El Segundo, CA
- $27.40 - $34.61 an hour
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
1d
Senior Community Health Worker - Call Center Agent
Heluna Health —Alhambra, CA
- $23.00 - $28.62 an hour
- Spanish
- Microsoft Excel
- Microsoft Outlook
Sr. Candy Concierge
See's Candies —Carson, CA
- $22 - $25 an hour
- Full-time
- Mid-level
- Conflict management
- Mentoring
- Paid time off
- Parental leave
Customer Success Manager
Circadia Health —Los Angeles, CA
- $120,000 - $180,000 a year
- Full-time
- Up to 50% travel
- Travel
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Senior Community Health Worker, Ambulatory Care Network (Office)
Heluna Health —Alhambra, CA
- $23.00 - $28.62 an hour
- 8 hour shift
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
Senior Customer Service Representative
RB Global —Wilmington, CA
- $19 - $21 an hour
- Full-time
- Mid-level
- Office
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Sr. Client Relations Associate
Pierre Landscape Construction —Irwindale, CA
- $75,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Criminal background check
- Paid holidays
- Disability insurance
Quick Apply
8d
Sr. Manager, Customer Success
Samsara —Los Angeles, CA
- $142,800 - $229,500 a year
- Bachelor's degree
- Travel
- Recruiting
- Health insurance
- Parental leave
11d
Customer Care Workforce Manager
Super Care, LLC —City of Industry, CA
- $68,680 - $113,568 a year
- Overtime
- Background check
- HIPAA
- 3 years
- Paid training
- Health insurance
Quick Apply
4d
Customer Care Manager
ATR —Los Angeles, CA
- $80,000 - $112,320 a year
- Overtime
- HIPAA
- 3 years
- Senior level
Quick Apply
Senior Customer Success Manager (Scale Business)
Saviynt —El Segundo, CA
- $165,000 - $195,000 a year
- Full-time
- Remote
- Computer Science
- 11+ years
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply

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Sr. Site Manager - Hospitality

RR Donnelley -
Los Angeles, CA

Quick Apply

Job Details

Full-time
$99,100 - $158,500 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Adoption assistance
On-the-job training
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Contract management
Confidential information handling
Managing teams in a customer support role
Team leadership
Managing clients in a customer support role
Managing budgets in a finance role
Profit & Loss statement
Productivity software
Cross-functional collaboration
Profit and loss analysis
Staffing management
Cross-functional communication
Organizational budget management

Full Job Description

Company Description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

The Sr. Account Manager is an operations leader who will communicate a vision for how Williams Lea best serves our clients across national or multiple service offerings, and who empowers and enables their team to bring that vision to life. The role focuses on executing service delivery, delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team growth and development

Job duties

(* denotes an “essential function”)

- Oversee contracted operation(s) to ensure needs of the contract and client are met while addressing needs of employees
- People Leadership – develop a highly functioning client team
- - Responsible for full employee lifecycle of direct and indirect reports including, but not limited to interviewing and hiring; onboarding and induction; on-the-job training; professional learning, development, and growth; performance management including reviews and goal setting; talent management including succession planning for key roles; off-boarding management
  - Ensure direct and indirect reports understand and are compliant with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary
  - Engage in regular and consistent communication with employees, hold regular team meetings and individual (1:1) meetings to ensure open lines of communication for company and client information, as well as to discuss clear expectations, performance and progress against goals and development
  - Foster cross-training and a sense of team work to optimize client service delivery
Operational Leadership – ensure account meet or exceed client expectations
- - Establish, execute, and sustain quality service delivery through standard operating procedures, account planning, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance
  - Ensure Engage is implemented and utilized by team according to best practices
  - Understand how Engage operates, the data it requires and generates.
  - Utilize Engage output for client reporting at an expert level and use data to manage team, workflow, quality and individual performance
  - Drive continuous improvement; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; timely resolve issues escalated by the client
  - Manage staffing and workflow volumes; use workflow management system to justify headcount based on work volumes and allocate staffing resources by shift or service line accordingly
Financial and Contractual Management
- - Review monthly P&L and submit necessary changes to financial analyst
  - Review all labor allocations; manage over-time and time-off to avoid non-billable charges
  - Create and distribute monthly invoice, ensuring it meets contractual requirements
  - Participate in the budget process; ensure all operational processes are managed to timeline and budget
Customer & Account Leadership –
- - Manage relationships with clients by ensuring a high level of customer satisfaction
  - Create and present monthly Client Service Review (CSR); reflect on data presented and be prepared to discuss ideas for process improvement and benefits to the client to support informed decision-making
  - Solicit feedback from clients (client outreach) regularly
  - Educate clients on Williams Lea services already provided and those available through strong sense of the client’s business and the impact our services may have on their success
  - Identify opportunities for account growth, new services, resolutions to client challenges through communication with clients/end-users – escalate opportunities to manager
Other
- Participate or lead due diligence, implementation (people, process, technology) for new business within own client account(s); participate on other or new client accounts
- Adhere to Williams Lea policies in addition to client site policies

Qualifications

A Bachelor’s degree or equivalent experience is required
Over 6 years’ experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment
Demonstrated record implementing solutions that have resolved poor client, service or contract performance or difficult situations, or have improved or sustained satisfactory contract performance
Excellent client service skills with a service-minded approach toward the client
Proven experience in the delivery and management of complex or multi-service solutions for clients
Minimum of four years of successful financial management; demonstrated record of managing day-to-day and strategic decisions that impact P&L
Able to make independent financial decisions for scope of responsibility
Minimum of four years people management experience supporting employee lifecycle from onboarding to offboarding; use of manager self-service systems and experience with centralized HR functions
Able to foster a team culture of high performance and continuous improvement that values learning and a commitment to quality, with an emphasis on client satisfaction
Attention to detail with demonstrated organizational skills
Must be able to meet deadlines and complete all projects in a timely manner
Able to handle sensitive and/or confidential documents and information
Able to make independent decisions that conform to business needs and policy
Must be able to interact effectively with multi-functional and diverse backgrounds
Able to work in a fast-paced environment
Must be self-motivated with positive can-do attitude
Intermediate to expert level Microsoft Office skillset
Potential travel requirements up to 5%

Additional Information

RRD's current salary for this role is $99,100 - $158,500/ year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

#WLNAT

#LI-MY1

#LI-onsite

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

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Refine Your Search

senior customer service representative jobs in montebello, ca

Sr. Site Manager - Hospitality

Senior Client Engagement Partner

Senior Customer Success Manager

Senior Community Health Worker (Office)

Remote Telehealth Coordinator, Virtual Care Center (Saturdays Required)

Senior Customer Service Representative

Senior Customer Success Manager, Enterprise - West

Sr Customer Service Representative

Senior Customer Success Manager - Enterprise

Senior Service Professional

Senior Community Health Worker - Call Center Agent

Sr. Candy Concierge

Customer Success Manager

Senior Community Health Worker, Ambulatory Care Network (Office)

Senior Customer Service Representative

Sr. Client Relations Associate

Sr. Manager, Customer Success

Customer Care Workforce Manager

Customer Care Manager

Senior Customer Success Manager (Scale Business)

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