The Monterey Plaza Hotel & Spa is a luxury property. This 290 room hotel has four penthouse suites, over 17,000 square feet of meeting space, expansive exterior space known as the Plaza, the Promenade and the Terrace, and an award-winning food and beverage program. Banquets, Schooners Coastal Kitchen and Bar, Helmsman Lounge, Tidal Coffee, and Room Service provide guests, groups, and local visitors numerous dining options. Vista Blue Spa offers a wide array of services in an outstanding location on the penthouse suite level and hosts the Fitness Center in addition to retail and sundries.
The Monterey Plaza’s mission is to consistently operate as one team, to produce raving fans, loyal guests and associates while achieving annual financial expectations. Enthusiastically taking care of our guests defines hospitality at our property.
We are seeking part-time servers to join our fine dining restaurant, Coastal Kitchen.
Our Servers are responsible for serving meals to guests in a warm, accommodating and professional manner and ensuring 100% guest satisfaction and all the steps of service are carried out flawlessly.
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Greets all guests in a friendly manner.
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Presents menus to the guest, answers questions, and makes suggestions regarding food and service.
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Recites order back to the guest and ask questions regarding guests preference of preparation in order to ensure guest satisfaction.
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Follow all safety, hygiene and cleanliness protocols at all times.
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Writes order on check or memorizes it.
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Enters orders into the Point of Sale system.
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Relays order to kitchen and serves courses from kitchen and service bars.
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Recites specials of the day clearly and concisely, describing their preparation.
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Regularly monitors station to ensure all guest needs are met.
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Observes his/her stations to respond to any additional requests and to determine when the meal has been completed.
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Totals bill and accept payment and makes change for the guest if necessary.
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Ladles soup, tosses salads, portions desserts, brews coffee, etc. according to Hotel standards.
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Totals all receipts at the end of the shift, balances all cash and submits cash drop with all required paperwork.
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All other duties as assigned by the Supervisor.
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Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action up to and including termination.
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the Hotel.
Upon employment, all associates are required to fully comply with the Hotel rules and regulations for the safe and efficient operation of the facility.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have basic knowledge of food and beverage preparation and food presentation service standards.
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Ability to recite and promote a variety of menu items.
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Able to communicate effectively with the public and other team members.
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Excellent organizational skills.
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Ability to read, listen and communicate effectively in English.
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Able to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern demonstrating empathy with the guest and providing positive and proactive solutions.
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Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
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Ability to add and subtract multiply and divide.
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Ability to move through a crowded room.
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Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
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Ability to work in a fast-paced environment and multi-task.
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Meets legal age requirements for the position.
EDUCATION and/or EXPERIENCE
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma is preferred. Three to six months Food & Beverage experience is also preferred. Excellent wine knowledge is preferred
CERTIFICATES LICENSES & REGISTRATIONS
Certified in the responsible service of Alcohol and CPR/First-Aid is preferred.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand. The associate frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The associate must frequently lift and/or move up to 25 pounds and occasionally will lift and/or move up to 50 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate is exposed to outdoor weather. The noise level in the work environment is usually moderate.
GROOMING
All associates must maintain a neat, clean and well-groomed appearance (specific standards available.)
PAY SCALE
The pay scale for this position is $16.90 plus gratuities.
Monterey Plaza Hotel and Spa is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion (including religious dress and grooming), sex, gender, sexual orientation, gender identity (including gender-related appearance and behavior), partnership status, pregnancy (childbirth, breastfeeding, or related medical condition), age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status or any other protected classification, in accordance with applicable federal, state, and local laws. Consistent with the American’s With Disabilities Act, applicants may request accommodation needed to complete the application process. Please contact the People and Culture Department if you have any questions regarding this policy.
