Top 8 Director of operations Jobs in Monterrey Pr

Director of Operations
Axial Management —San Juan, PR
- Full-time
- Spanish
- English
- 3 years
Quick Apply
12d
Director of Operations
People Talent Acquisition —San Juan, PR
- Weekends as needed
- Engineering
- Microsoft Office
- Travel
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Director, Intelligence and Information Operations
GRI LLC —Dorado, PR
- Full-time
- Military
- Office
- Budgeting
Director Cloud Operations & Security
Hewlett Packard Enterprise —San Juan, PR
- Full-time
- Office
- AWS
- Fair chance

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Director of Operations

Axial Management
San Juan, PR

Quick Apply

Job Details

Full-time
12 days ago

Qualifications

Vendor relationship building
Spanish
English
Bachelor's degree
Master of Business Administration
Process management
Property management
Senior leadership

Full Job Description

Job Summary

The Director of Operations at Axial Management is an individual, contributor, hands-on role responsible for personally carrying out the day-to-day operational activities across the company's short-term rental portfolio. This is not a supervisory position -the Director of Operations directly performs the operational work required to keep the portfolio running, ensuring consistent guest experience, timely turnovers, and adherence to company standards, reporting directly to the Founder & CEO.

Duties

Operational Execution

Personally carry out day-to-day operational tasks across the property portfolio, including coordinating turnovers, maintenance, and guest services.
Follow and apply standard operating procedures (SOPs) directly in daily work, and flag needed updates to the CEO.
Handle inventory checks, restocking, and purchase orders directly.
Track key operational activity and report status directly to the CEO.

Platform & Guest Experience

Directly monitor and update listings across, platforms, ensuring accuracy and responsiveness.
Personally respond to and resolve guest feedback and service issues, escalating high-impact situations to the CEO as needed.
Take direct action to maintain high guest satisfaction across the portfolio.

Owner & Vendor Relations

Serve as the direct point of contact for property owners on operational matters.
Communicate directly with vendors and contractors to request, confirm, and follow up on service.

Documentation & Reporting

Personally maintain accurate digital documentation of operational processes and property records using Notion and related tools.
Prepare and submit regular reports directly to the CEO on operational status and areas for improvement.

Operational Tasks:

The Director of Operations personally performs the following day-to-day operational tasks:

Check daily turnover schedules and personally confirm properties are guest-ready ahead of check-in times.
Conduct periodic property inspections to verify cleanliness, maintenance, and inventory standards.
Reach out directly to vendors and cleaning staff to resolve same-day maintenance and cleaning issues, and follow up to confirm resolution.
Check and restock supply and inventory levels across properties, placing purchase orders directly.
Respond directly to guest messages and OTA platform alerts, including disputes and refund requests.
Apply SOPs in daily work and update documentation directly as processes evolve.
Follow up directly with vendors on service-level agreements (SLAs) when service is missed or delayed.
Handle new owner onboarding directly, including property setup, listing creation, and welcome communications.
Prepare weekly operational reports summarizing turnovers, maintenance issues, guest satisfaction, and vendor performance.
Personally handle urgent, same-day operational issues (e.g., lockouts, last-minute cancellations, emergency repairs) as they arise.

Skills:

Strong organizational and multitasking abilities in a fast-paced, high-volume environment.
Hands-on, execution-focused work style with high personal accountability.
Problem-solving mindset with the ability to manage competing priorities independently.
Hospitality mindset, with a strong focus on guest satisfaction and service quality.
Effective, professional communication with owners, vendors, and guests.
Proficiency with property management systems).

Experience:

Minimum of three (3) years of hands-on experience in an operations or property management role, preferably within the hospitality or short-term rental industry. This is an individual-contributor role; prior supervisory experience is not required. Experience with OTA platforms and PMS tools is strongly preferred.

Language: English and Spanish (Required)

Work Location: In person, San Juan, Puerto Rico

Work Location: In person

Quick Apply

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