Base + Incentive:
This role is eligible for a competitive monthly incentive based on individual and company performance.
The base salary offered within the posted range will be determined based on a variety of job-related factors, including relevant skills, qualifications, experience, and internal equity.
Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.
Benefits:
For information regarding our benefits, please visit: https://www.marinerfinance.com/careers/benefits/
All full time employees are provided with a generous benefits package in addition to their monetary compensation. Learn more about it today.
Responsibilities and Duties:
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Evaluate the effectiveness of the branch office system and individual branches by directing reviews of branch activity and analyzing activity statistics and related reports. Responsible for income and expense goal setting and end results, consistent with the company’s business plan.
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Provide guidance, supervise, train, and evaluate Branch Managers. Assist managers in meeting/reaching sales, growth, profitability goals.
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Represent the organization in various civic and community functions to further enhance its image and develop additional business.
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Arrange and coordinate monthly staff meetings with Branch Managers to provide effective communications and support to subordinate personnel.
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Develop and monitor various department budgets. Review and approve budget amendments. Validate and document all personnel actions and compensation plans within delegated authority.
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Ensure compliance with federal and state regulations throughout the branch system.
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Complete semi-annual Branch Operational Review of all branches under his/her supervision to audit customer service, business development, loan and sales credit transactions, insurance product knowledge and sales, delinquency and collections, cash handling procedures, and branch security.
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Interpret and relay critical information such as policy or regulatory changes to branch operations.
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Drive positive, effective, and productive initiatives that have impact beyond branch operations.
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Consistently display and encourage behaviors and results consistent with Mariner Finance values such as carrying out Mariner’s mission statement and Customer Obsession (GLAD).
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Participate and actively engage in company meetings and professional development activities to keep abreast of current trends and changing environment to enhance competency.
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May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service. Other functions include but are not limited to: collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phones, photocopying, filing, etc.
Required Qualifications:
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Minimum of six (6) years of related experience in the Consumer Lending and/or Financial Services industry with increasingly responsible work experience serving in capacities with decision-making responsibility.
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Three (3) years of successful managerial experience with demonstrated ability in establishing and controlling complex budgets, coordinating multiple responsibilities, delegating daily management of operations activities, and planning for further activities to principal direct reports.
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Bachelor’s degree in a discipline such as Business, Accounting, Finance, Administration, Economics; or military rank (e.g., E-4, W1, or O1 and above). Additional, applicable years of experience may be substituted for degree.
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Reliable transportation required with ability to travel up to 70% of the time.
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Demonstrated managerial experience in setting work priorities for, developing, mentoring, and appraising employee’s work performance.
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Excellent interpersonal skills necessary to communicate effectively with vendors, service dealers, customers, and all levels of company personnel.
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Highly proficient in Microsoft Office and financial services programs.
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Demonstrated impact of initiatives above and beyond branch operations.
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Must obtain applicable, required licenses to sell insurance products that are offered to customers by the branch.
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Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.
Preferred Qualifications:
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Successful experience as a Branch Manager for Mariner Finance, LLC or any affiliate or subsidiary with consistent demonstrated achievement of assigned KPIs.
Hours of Work:
Monday, Wednesday, Thursday: 9:00AM-5:00PM
Tuesday: 9:00AM-7:00PM
Friday: 9:00AM-5:30PM
Saturday hours required seasonally and as business needs require.
To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs. Work hours will depend on the business hours of the time zone serviced.
Physical Demands:
While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear. The employee is occasionally required to move about. The employee is required to be physically present in the office. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
EEO:
Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.
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