Top 7 Client relations specialist Jobs in Montgomery, Al

Customer Relations Specialist - RDC
Hyundai Mobis —Montgomery, AL
- Full-time
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- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
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Account Specialist -Electrical
Motion Industries (MOT) —Montgomery, AL
- Weekends as needed
- Computer literacy
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
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Customer Relations Specialist - RDC

Hyundai Mobis -
Montgomery, AL

Apply Now

Job Details

Full-time

Qualifications

Customer communication
Customer relationship building
Spreadsheets
High school diploma or GED
Managing clients in a customer support role
Data management
Customer relationship management
Data-driven problem-solving
Customer support
Productivity software
Technical Proficiency
Excel data analysis

Full Job Description

Overview:

Responsible for managing customer orders and service-related operations to ensure timely and accurate supply of After Service(A/S) parts from MAL RDC. Acts as a key communication point between customers, internal teams, and supply chain functions.

Responsibilities:

Manages end-to-end processing of customers parts orders, including order entry, modification, and cancellations; proactively communicates with customers to identify, escalate, and resolve supply-related issues, to ensure Just-In-Time (JIT) delivery
Participates in meetings with customers for discussion on supply status and key agendas to be escalated
Ensure timely response to all daily customers’s requests and emails and provide logical response to the customers
Serves as the primary point of contact for customers regarding order-related issues, including technical concerns, sourcing constraints, vendor delays, quality issues, and packaging concerns and effectively support communications between customers and other departments and potentially enhance customers’ satisfaction
Active cooperation with Purchasing, Packaging, Inventory, Warehouse, and Logistics team to achieve supply within required dates, and potentially minimize lead time for supply
Daily ~ Weekly review on A/S parts’ supply status, identify root causes of delay and accurate supply plan to the customers, and ensure up to date updates for all part numbers are available each week, through communication with Purchasing and Warehouse team.
Analysis on current customer orders through order templates to identify unnecessary lead time within WH process and to detect errors from received orders
Drive continuous improvement by proactively identifying and developing initiatives to enhance departmental operational efficiency.

AUTHORITY & SCOPE

This role operates within defined corporate policies and procedures and exercises judgment appropriate to its level of responsibility. The position may influence decisions related to functional operations, processes, or recommendations and escalate matters as required

Supervisory Responsibilities:

Qualifications:

Required Education & Experience:

High School Diploma with two or more years of customer service support or related experience
Experience in managing, organizing, and analyzing large scope of data

Required Knowledge, Skills, & Abilities:

Strong Analytical Skills
Proficiency in Microsoft Excel, PowerPoint, and Word
Excellent verbal and written communication skills
Strong problem evaluation and solving skills
Effective task prioritization skills

Preferred Education & Experience:

Automotive parts distribution experience or experience in automotive industry
Bachelor’s Degree in Business, Supply Chain Management or related field

Certificates, Licenses, and Registrations:

None

Working Conditions:

Spends 98% of time working in the office and 2% of time traveling to customer sites

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client relations specialist jobs in montgomery, al

Customer Relations Specialist - RDC

Business Development & Operations Specialist

Account Specialist -Electrical

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