Contact Center Supervisor- Montgomery, AL (Onsite)
Gainwell Technologies —Montgomery, AL
- $45,300 - $64,700 a year
- Full-time
- Mid-level
- Quality control
- Conflict management
- Travel reimbursement
- Profit sharing
Customer Relations Operations Manager
Conduent State Healthcare, LLC —Montgomery, AL
- $97,790 - $127,000 a year
- Email
- Background check
- Computer Science
- Office
- Paid training
- Paid holidays
7d
Office Manager
Premier Tech —Montgomery, AL
- Full-time
- Microsoft Outlook
- 5 years
- Writing skills
- Disability insurance
- Dental insurance
Quick Apply
Customers Relation Operations Manager
Acentra Health, LLC —Montgomery, AL
- $127,440 - $159,300 a year
- Full-time
- HIPAA
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
6d
Routing Manager
US Foods, Inc. —Montgomery, AL
- $60,000 - $95,000 a year
- Full-time
- Microsoft Excel
- Inventory management
- Mid-level
- Employee stock purchase plan
- Disability insurance
Production Manager
AIDT —Montgomery, AL
- $80,000 - $120,000 a year
- Overtime
- Bachelor of Science
- Mid-level
- Leadership
- AD&D insurance
- Disability insurance
2nd Shift Supervisor
AIDT —Montgomery, AL
- $27 - $30 an hour
- Overtime
- Bachelor of Science
- Mid-level
- Leadership
- AD&D insurance
- Disability insurance
MGR, RES DISTRICT of FOOD SERVICE - Prattville AL
Compass Corporate —Prattville, AL
- $100,000 - $120,000 a year
- Full-time
- Background check
- Sanitation
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Quick Apply
11d
Technical Sales Manager - Drilling Products
Minerals Technologies —Letohatchee, AL
- Full-time
- Construction site
- Marketing
- Public speaking
- Disability insurance
- Health insurance
7d
Pilates Studio Manager - Club Pilates East Montgomery
Club Pilates - Montgomery/Prattville —Montgomery, AL
- From $60,000 a year
- Full-time
- Mid-level
- Recruiting
- Organizational skills
- Health insurance
- Dental insurance
6d
Baylor Supervisor(6A-6P)
Hillview Terrace Rehab Select —Montgomery, AL
- 8 hour shift
- CPR Certification
- Skilled nursing facility
- RN License
- Health insurance
- Dental insurance
Quick Apply
4d
Strategic Sourcing Manager
Hager Companies —Montgomery, AL
- Microsoft Excel
- Inventory management
- 5 years
11d
part time bilingual assistant detail shop manager
Triple J Self Serve Carwash and Detail Shop —Montgomery, AL
- $10 - $15 an hour
- Part-time
- Spanish
- Clean driving record
- English
- Paid training
- Employee assistance program
Quick Apply
Branch Manager
GALLS —Montgomery, AL
- Full-time
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Lineside Operations Assistant Manager
Hyundai Glovis —Montgomery, AL
- $71,000 - $78,000 a year
- Overtime
- Basic math
- English
- Mid-level
- Paid training
- Health insurance
Quick Apply
Assistant General Manager
Goldfish Swim School - Gilbride Management Group (GMG) —Montgomery, AL
- $50,000 - $55,000 a year
- Weekends as needed
- Childcare
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Sales and Recruiting Manager - Willing to train
Colonial Life & Accident Insurance Co. —Prattville, AL
- $60,000 - $100,000 a year
- Urgently hiring
- Spanish
- English
- Mid-level
- Dental insurance
- Vision insurance
Quick Apply
11d
Manager
Camp Bow Wow —Montgomery, AL
- From $14 an hour
- Part-time
- Sales
- Inventory management
- Customer service
- Employee discount
Quick Apply
Territory Manager, Surgical Workflows (AL/MS)
Getinge —Montgomery, AL
- $80,000 - $88,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Surgery
- Commuter assistance
- Disability insurance
Selling Sales Manager
Aziz Group LLC dba Ashley HomeStore —Montgomery, AL
- $65,000 - $90,000 a year
- Weekends as needed
- Background check
- Hospitality
- Management
- Paid training
- Health insurance
Quick Apply

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customer experience supervisor jobs near montgomery, al

Contact Center Supervisor- Montgomery, AL (Onsite)

Gainwell Technologies -
Montgomery, AL

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Job Details

Full-time
$45,300 - $64,700 a year

Benefits

Travel reimbursement
Profit sharing
Stock options
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Customer communication

Full Job Description

Contact Center Supervisor- Montgomery, AL (Onsite)

Date: Jul 16, 2026

Location:

Montgomery, AL, US, 36117-6008

Req ID: 36554

Work Mode: Full-Time onsite (5+ days per week)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Contact Center Supervisor - Montgomery, AL at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

The Contact Center Supervisor is responsible for overseeing daily operations of the contact center team, ensuring exceptional customer service delivery, operational efficiency, and achievement of performance targets. This role manages frontline agents, drives coaching and development, monitors performance metrics, and ensures adherence to company policies and service standards.

Your role in our mission

Team Leadership & Supervision:

Supervise and support a team of contact center agents to meet or exceed performance goals
Provide real-time guidance, coaching, and feedback to improve agent effectiveness
Conduct regular team meetings and one-on-one coaching sessions
Foster a positive and engaged team environment

Quality Assurance & Training:

Monitor calls and interactions for quality assurance
Ensure adherence to scripts, procedures, and quality standards
Assist in onboarding and training new hires
Identify training needs and coordinate development programs

Customer Experience:

Ensure a high level of customer satisfaction through effective service delivery
Act as a point of escalation for complex or sensitive customer interactions
Promote a customer-first culture within the team

What we're looking for

Call Center experience is preferred with a background in healthcare and Medicaid
Ability to display strong leadership skills, analyze data, and make informed decisions
Proficiency in contact center systems with problem-solving and conflict resolution abilities
Ability to work in a fast-paced, high-volume environment

What you should expect in this role

This is an onsite position located in Montgomery, Alabama.
The required work schedule is Monday through Friday, from 8:00 AM to 5:00 PM CST.
Candidates will be required to complete a skills and competency assessment before advancing to the next stage of the selection process.
Video cameras are required during all interviews and throughout the first week of orientation

Employee Benefits & Perks:

Health benefits (medical, dental, and vision) begin on Day 1 of employment.
401(k) with company match and additional benefits become available within the first few months.
Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell.
Career growth and advancement opportunities are encouraged and supported.
A company-provided computer is supplied for work use.

The deadline to submit applications for this posting is August 1, 2026.

#LI-Onsite #LI-PP1 #LI-CM1

The pay range for this position is $45,300.00 - $64,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

Apply Now

Refine Your Search

customer experience supervisor jobs in montgomery, al

Contact Center Supervisor- Montgomery, AL (Onsite)

Customer Relations Operations Manager

Office Manager

Customers Relation Operations Manager

Routing Manager

Production Manager

2nd Shift Supervisor

MGR, RES DISTRICT of FOOD SERVICE - Prattville AL

Technical Sales Manager - Drilling Products

Pilates Studio Manager - Club Pilates East Montgomery

Baylor Supervisor(6A-6P)

Strategic Sourcing Manager

part time bilingual assistant detail shop manager

Branch Manager

Lineside Operations Assistant Manager

Assistant General Manager

Sales and Recruiting Manager - Willing to train

Manager

Territory Manager, Surgical Workflows (AL/MS)

Selling Sales Manager

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