Top 11 Customer support & client services managers Jobs in Montgomery, Al

Membership Director - East
Young Men’s Christian Association of Greater Montgomery —Montgomery, AL
- $43,000 - $47,000 a year
- Background check
- CPR Certification
- Inventory management
- AD&D insurance
- Paid holidays
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Back Line Collections Manager
defi AUTO LLC —Montgomery, AL
- $52,158 - $65,000 a year
- Full-time
- Research
- Bachelor's degree
- Business Administration
- Travel reimbursement
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Membership Director
Young Men’s Christian Association of Greater Montgomery —Montgomery, AL
- $45,000 - $50,000 a year
- Background check
- CPR Certification
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Director of National Strategic Client Services- Employee Benefits
Insurance Office of America, Inc. —Montgomery, AL
- $195,000 - $215,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
2d
Team Leader (Temporary) RCC Service
VXI Global Solutions —Montgomery, AL
- Weekends as needed
- Mid-level
- Leadership
- 2 years
Team Leader (Temporary) RCC Sales
VXI Global Solutions —Montgomery, AL
- Weekends as needed
- Sales
- Mid-level
- Leadership
After-Sales Service Manager
Premier Tech —Montgomery, AL
- Full-time
- In person
- Engineering
- Mid-level
- Business development
- Disability insurance
- Dental insurance
Quick Apply
3d

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Membership Director - East

Young Men’s Christian Association of Greater Montgomery
Montgomery, AL

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Job Details

$43,000 - $47,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance

Qualifications

CPR Certification
Phone communication
Cultural competency
First Aid Certification
Emergency response procedures
Technical Proficiency
Client interaction via phone calls

Full Job Description

The Membership Director will oversee the day-to-day operations of Membership Services by ensuring a welcoming environment for all. This position is also responsible for providing for the general operations of the office, and maintaining all pertinent records, including, but not limited to all Human Resource records, certifications, etc., assuring proper procedures between the branch and the Metro accounting and payroll functions. In addition, every position in the YMCA of Greater Montgomery is responsible for upholding our mission by modeling behaviors that exemplify caring, honesty, respect and responsibility.

ESSENTIAL FUNCTIONS:

Develop and achieve branch monthly sales goals for member growth and retention.

Recruit, hire, train, supervise, develop, and schedule all employees within your department, including Group Exercise Instructors and Child Watch staff.

Responsible for processing all membership paperwork including applications, bank drafts, change forms, cancellations, NSF’s, refunds, renewal letters, expired credit card letters, and filing.

Work closely with the Branch Executive to develop and implement annual membership sales and service goals.

Ensure proper onboarding and ongoing training for Membership staff to support member experience, service expectations, and YMCA standards.

Work with local business partners to grow the corporate membership program within the service area.

Closely monitor monthly and annual membership statistics and produce reports needed for staff and volunteer boards and committees.

Work directly with the Membership Cabinet and attend monthly meetings.

Coordinate Member Appreciation Days in conjunction with dates that work best for the branch.

Coordinate the YMCA’s overall efforts to contact all new members and to get new members involved in programs, groups, clubs, events, etc.

Play an active role in the annual campaign, recruiting campaigners and serving where needed on planning committees.

Lead staff meetings to keep Member Services staff advised and informed of all membership & program offerings, class scheduling, membership changes, policies, etc.

Develop your department’s annual budget; monitor and make adjustments as needed.

Complete and approve payroll for your department as outlined in the payroll guidelines.

Conduct annual performance reviews on all employees within your department.

Maintain financial records for branch including but not limited to balancing daily receipts, deposit of income and petty cash.

Responsible for maintaining accurate payroll and personnel records for the branch.

Responsible for auditing of membership and program data.

Maintain adequate inventory of office supplies and assist with ordering of other department supplies.

Responsible for the program finances, including Swim Team, Goodtimes, Preschool, Youth Sports, and Membership.

Responsible for Aged Receivables and collections.

Assist the Membership Connector.

Cover shifts at the front desk as required.

Oversee Group Exercise programming including instructor performance, class schedules, class attendance tracking, and program quality.

Oversee Child Watch operations, ensuring safety, staffing, parent communication, and quality member experience.

Support mission, board, and branch communication needs as assigned by the Executive Director

Support wellness services including conducting or coordinating wellness orientations, assisting with membership onboarding, and ensuring smooth transition into programs.

Lead and participate in community engagement efforts to strengthen community partnerships, promote YMCA programs and services, and enhance visibility within the service area.

Other duties as assigned by the Executive Director.

LEADERSHIP COMPENTENCIES:

Change Leadership: Facilitates, co-creates, and implements equitable change for the good of the organization and/or community.
Engaging Community: Builds bridges with others in the community to ensure the Y’s work is community focused and welcoming of all, providing community benefit.
Philanthropy: Secures resources and support to advance the Y’s work.
Volunteerism: Engages volunteers and promotes social responsibility at all levels of the organization.
Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community.
Communication & Influence: Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y’s cause.
Inclusion: Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence.
Critical Thinking & Decision Making: Makes informed decisions based on logic, data, and sound judgment.
Fiscal Management: Manages the Y’s resources responsibly and sustains the Y’s nonprofit business model.
Functional Expertise: Executes superior technical skills for the role.
Innovation: Creates and implements new and relevant approaches and activities that improve and expand the Y’s work and impact in the community.
Program/Project Management: Ensures program or project goals are met and intended impact occurs.
Developing Self & Others: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.
Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

Bachelor’s degree in a related field or minimum three years of YMCA or customer service experience
Strong Computer Skills
Must be highly organized and detail oriented.
Experience in membership sales and/or marketing. Ability to develop both proven and innovative programs to achieve sales and service goals.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community while articulating the YMCA’s purpose and mission and demonstrating the YMCA’s character values.
Listen First Training
Excellent cash handling skills
Excellent human relation skills and an ability to maintain positive communication with staff and members.
Ability to address and make solid decisions in emergency situations.
High level of confidentiality
Excellent verbal and written communication skills including telephone etiquette.
Current CPR/First Aid Certification or within 30 days of hire
Ability to respond to safety and emergency situations.

BENEFITS INCLUDE:

Health, dental and vision coverage
12% YMCA paid retirement upon eligibility
Life insurance, short- and long-term disability and ADD – 100% YMCA paid
Generous PTO policy
8 Company paid holidays
YMCA Family membership
Tuition Discount at Troy University

The YMCA of Greater Montgomery is proud to be an equal opportunity employer. Employment is subject to a background check.

Quick Apply

Refine Your Search

customer support & client services managers jobs in montgomery, al

Membership Director - East

Back Line Collections Manager

Membership Director

Director of National Strategic Client Services- Employee Benefits

Team Leader (Temporary) RCC Service

Team Leader (Temporary) RCC Sales

After-Sales Service Manager

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