Top 5 Help desk lead Jobs in Montgomery, Al

Help Desk Lead
BlueWater Federal Solutions —Montgomery, AL
- Full-time
- 7 years
- Management
- Agile
Help Desk Lead
American Operations Corporation —Montgomery, AL
- Full-time
- Management
- Senior level
- AD&D insurance
- Disability insurance
Quick Apply
Training Lead / Knowledge Transfer Specialist
BlueWater Federal Solutions —Montgomery, AL
- Full-time
- 5 years
- Training & development
- Senior level
Training Lead / Knowledge Transfer Specialist
American Operations Corporation —Montgomery, AL
- Full-time
- 5 years
- Senior level
- AD&D insurance
- Disability insurance
Quick Apply

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help desk lead jobs near montgomery, al

Help Desk Lead

BlueWater Federal Solutions -
Montgomery, AL

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Job Details

Full-time

Qualifications

Management
Performance Reporting
Metrics Reporting
Incident Escalation
Customer support ticket management
Agile
Management reporting
Ticketing system technical support

Full Job Description

Overview:

Bluewater Federal is looking for a Help Desk Lead to support the USAF at Maxwell AFB.

The Base Maintenance (BMx) Family of Systems program provides critical lifecycle support for enterprise U.S. Air Force logistics and maintenance systems that enable global mission readiness and sustainment operations.

Responsibilities:

Manage Level I, II, and III help desk support for all BMx systems.
Oversee ticket intake, triage, escalation, and queue performance.
Monitor response-time compliance and operational support metrics.
Coordinate issue resolution with technical and functional teams.
Handle CAT I escalation procedures and outage communications.
Review recurring issues and help prioritize the backlog.
Support operational continuity during surge events and mission-critical incidents.

Qualifications:

7+ years in Help Desk management and experience in supporting enterprise operational systems.
Must have an active Secret clearance.
Experience in ITSM/ticketing systems, incident management, escalation coordination, operational reporting, help desk governance, and Agile sustainment integration.
ITIL Foundation and Security+ certs are preferred.

BlueWater Federal is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.

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help desk lead jobs in montgomery, al

Help Desk Lead

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Training Lead / Knowledge Transfer Specialist

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