Compensation plans are based on a multi-step progression system. The pay range reflects the entry level and maximum salary potential in the assigned pay grade.
**A starting salary may be negotiated and will be commensurate with education, training and experience in alignment with pay administration policies and Montgomery Personnel Board Rules & Regulations**
The fundamental purpose of this trainee-level classification is to develop the knowledge and skills required to receive and process calls for emergency and non-emergency assistance and to dispatch appropriate public safety personnel. Employees in this class perform work under close supervision and receive extensive training in call‑taking, radio operations, and the use of computer‑aided dispatch (CAD) systems. The classification includes two mandatory training phases that all trainees must successfully complete. Phase I focuses on call processing and E911 call‑handling procedures. Phase II provides dispatch training on either the Police or Fire radio. Trainees report directly to the Emergency Communications Supervisor.
A high school diploma or GED.
NOTE: Qualifying education, training, and experience that provide the requisite knowledge, skills, and abilities to perform the job will be considered.
Employees hired as Emergency Communications Dispatcher Trainee must complete two mandatory training phases as a condition of employment. Phase I focuses on call processing and E911 call‑handling procedures. Phase II provides dispatch training on either the Police or Fire radio. Successful completion of both phases is required, and this requirement extends beyond the six‑month probationary period. Failure to complete both phases may result in reclassification or termination.
Applicant must be at least 18 years of age, must be able to type at least 32 wpm, and must sign a willingness statement. As a condition of continued employment, you must pass a criminal background check (to include criminal and driving history reviews) and a drug test. You must be willing to respond to the Emergency Communications Center to meet community service expectations during emergencies, disasters, and other significant events, adhering to directives from organizational leadership.
The City of Montgomery's Emergency Communications Center operates around the clock, every day of the year. Successful candidates will need to be available for shifts outside typical business hours, including weekends and most holidays. However, employees are compensated accordingly for their flexibility and dedication.
Applications are being accepted to fill current vacancies and any vacancies that may occur during the life of the register. The current vacancy is with the City of Montgomery Emergency Communications Department. Applicants will be screened and qualified based on the education and experience on the application and attached supplemental questionnaire. Applicants will be required to take a computerized skills test. The skills test will be used to rank the top candidates.
Complete an online application by visiting Montgomery Personnel Board's Online Employment Center. Paper applications are no longer accepted. Completed applications will be accepted online until 5:00 p.m. on the closing date. If there is no closing date, the announcement may be closed at any time without prior notice.
BENEFITS: Employees are offered a competitive benefits package, which includes health, dental, and life insurance; paid annual and sick leave; paid holidays; and participation in the Retirement Systems of Alabama (RSA) retirement program.
DRUG TEST: Employment may be conditional upon the potential employee passing a pre-employment drug test. (The drug test may require the submission of a sample of hair, finger nails, and/or urine that will verify illegal drug use).
BACKGROUND CHECK: Employment may be conditional upon the potential employee passing a background check. (Candidates will be asked to provide consent prior to the administration of background checks.)
