Retail Delivery Merchandiser (DM)- Class A CDL
Organization Name: Buffalo Rock Company
Website: https://www.buffalorock.com/careers/
Job Department: Retail
Reports to: Retail Operations Supervisor
Work Schedule: May require additional hours not scheduled; Must be flexible
Job Type: Regular
FLSA Status: Non-Exempt
Job Description
Summary/objective
Buffalo Rock is an award-winning Pepsi and Keurig Dr Pepper bottler founded in Birmingham, AL more than 123 years ago. Buffalo Rock manages the best alcoholic and non-alcoholic beverage portfolio in the country, which includes several beloved global and regional brands. The Delivery Merchandiser (DM) is a key member of the Retail Sales team and is responsible for selling in, delivering, and merchandising all beverage products found in our extensive portfolio of PepsiCo, Keurig Dr. Pepper, and Buffalo Rock private label brands.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Essential Functions
- Service all assigned accounts according to Buffalo Rock Standards and based on Franchise Policy for service frequency.
- Perform specific activities of the assigned route – This includes but is not limited to the selling in of new products, incremental displays, additional merchandising space, and promotions.
- Develop and maintain positive professional customer relationships.
- Communicate all transshipping activity in accordance with Company Policy and Procedures, and visit weekly all transshipping accounts to pick up pallets, trays, etc.
- Take ownership of assigned accounts to ensure the group's success.
- Communicate to the supervisor all new accounts in your assigned sales area.
- Notify supervisor of any change to an existing account, including ownership or closure.
- Properly complete all required paperwork to Company Policy and timeline.
- Monitor all assigned accounts for CDA compliance.
- Communicate daily with supervisor on any product shortages, product returns, refused orders, changes to next delivery order, account information changes, or any operational items.
- Achieve required percentage of Strategic Execution Objectives.
- Execute and achieve all account program key objectives.
- Properly rotate all products in accordance with Buffalo Rock Policy and Procedures.
- Remove all damaged and out-of-date products on each account visit following Company policy and procedure.
- Ensure pallets, trays and CO2 are picked up on each visit and documented by proper paperwork.
- Assist management in reporting competitive activity, achieving sales goals and metrics, and promoting the Core Values.
- Follow all DOT Regulations, Company Policy, and Procedures as they relate to truck check-out, truck check-in, and all settlement processes.
- Required to work weekends, non-traditional hours and Holidays as needed.
- Attend all scheduled meetings requiring your presence and / or participation.
- Adhere to customer policies for vendors or suppliers, which may include but is not limited to business conduct policies, business ethics policies, legal policies, and delivery and merchandising policies.
- Perform all other duties as assigned.
Other Duties and Responsibilities
- Must exhibit a high level of ethical and moral conduct while at work or in attendance of any off-site function during work hours or after work hours while representing the Buffalo Rock Company.
- Responsible for continuous self-improvement through the knowledge and use of all Buffalo Rock provided training, either web-based, in-house, or any other provided method. Must successfully complete assigned training curriculum, including but not limited to online and/or facilitated training.
- Ensure that every reasonable precaution is taken to protect the Company from possible damages, theft, or other liabilities.
- Ensure that every reasonable precaution is taken to protect the safety of employee- partners, self, customers, Buffalo Rock property, and customer property.
- Honor and follow through on all business commitments.
- Embody Buffalo Rock’s Purpose of “Building brands through legendary service and remarkable people.”
- Live Buffalo Rock’s Core Values:
o Committed to serving our communities.
o Customer success drives our success.
o Integrity matters.
o Obsessed with continuous improvement.
o We care for each other.
o Win the day.
Competencies
- Accuracy - Ability to perform work accurately and thoroughly.
- Accountability - Ability to accept responsibility and account for his/her actions.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
- Mathematics – Ability to use mathematics to solve problems.
- Safety Awareness - Ability to identify and correct conditions that affect employee safety.
- Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
- Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
Work environment
- This position is subject to working conditions related to the individual unique working conditions at each account.
- Working conditions will be inside and outside where temperatures will vary from extreme heat to extreme cold, working in rain or snow, all for extended periods.
Physical demands
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33%-66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Required education and experience
- Education: High School Diploma or General Education Degree (GED); Preferred
- Experience: No prior experience necessary
- Certifications and Licenses:
- Must have a valid state driver license, for state of residence, with a good driving record
- Must have a valid state Class A Commercial Driver License (where applicable)
- Must be D.O.T Certified (where applicable)
Tools and Technology
Tools- iPhone/iPad, smartphone
Technology- TimeClock Plus
Knowledge
Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Mathematics - Knowledge of arithmetic, algebra, geometry and their applications.
Affirmative Action/EEO statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic makeup, status as a protected veteran, or any other factor prohibited by applicable law.
Other duties
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
I have reviewed this job description, and I can perform the essential functions with or without reasonable accommodation.
Applicant/Employee-Partner______________________________ Date__________________
Interviewer/Supervisor___________________________________ Date__________________
