Mountain High Outfitters is looking for energetic professionals seeking growth potential in a fun, fast-paced environment at our Montgomery, Alabama location!
Role Description The Store Manager in Training role is a full-time, on-site position based in Montgomery, AL. This role supports the Store Manager in daily operations, including assisting with opening and closing procedures, maintaining store standards, and ensuring merchandise is well-organized and visually appealing. The Store Manager in Training helps lead the sales floor by engaging guests, providing knowledgeable product recommendations, and fostering a welcoming, community-focused environment. Responsibilities include supporting staff training, promoting loss prevention practices, monitoring inventory levels, and contributing to sales goals. The role also involves handling guest concerns, coordinating with management on promotions and events, and learning core management functions to prepare for future leadership opportunities.
Qualifications
The general responsibilities of a Store Manager in Training include:
Customer Service
- Educates store team on how and why to create a premium shopping experience
- Monitors and oversees the customer/employee interaction - provides coaching/feedback
- Empowers staff to “use their best judgment” in order to exceed customers’ expectations
- Promotes quality service among staff through training and by acting as a positive role model
- Creates “seamless customer experience” using all internal options to fulfill customers’ needs
- Treats all customers as equal, goes above and beyond their expectations
- Personally available to all customers
- Handles product returns in a way that demonstrates the spirit of customer care
- Communicates consumer feedback and in-store trends through proper channels
Leadership and Employee Development
- Holds Store team and self accountable to all standards of performance
- Hires personnel who pursue passions that relate to our products and philosophy
- Inspires and motivates employees so that each person contributes to the productivity of the store
- Ensures strong business acumen across all levels of management
- Identifies, develops and leverages existing talent to support growth
- Maintains training standards to ensure both product and systems expertise
- Upholds optimal staffing levels to ensure business needs are met - promotes staff retention
- Recognizes and rewards high performing behaviors
- Builds effective relationships across all stores and departments
- Oversees and communicates Department Manager and Associate responsibilities
- Executes employee performance evaluations and establishes goals for direct reports
- When necessary, discipline employees consistent with the company disciplinary policies
Management & Operating Results
- Supports company’s initiatives and ensures successful in-store implementation and sustainability
- Communicates progress towards goals & objectives in weekly store reports
- Maintains highest level of visual, store and procedure standards according to Store Report guidelines
- Models exemplary employee behaviors to drive sales through exceptional customer service
- Prepares, reviews and approves schedule according to budget and business needs
- Responds and reacts to all company communication in a timely manner
- Holds management meetings on a regular basis to inform, solicit feedback and promote participation
- Accountable in executing physical inventories according to MHO guidelines
- Responsible to maintain all building mechanical systems, report malfunctions to appropriate business partners
- Ensures Loss Prevention best practices and adheres to MHO’s proper apprehension and prosecution procedures
Individual Development
- Focuses on an areas of responsibility that represents special interest or need for further development
- Creates action plan to achieve optimum performance
- Assesses / measures results monthly
The core values should include:
- Willingness to take criticism and direction from store manager
- Maintain constant awareness of staff, presentation, goals, performance, and service
- Constantly be a top performer and assess own individual performance to maximize results
- Exceed all expectations and avoid complacency
- Act as a role model for new and tenured associates
- Utilize company resources to perform job responsibilities at the highest level
- Provide support and encouragement to reinforce success within the staff
- Set goals that are specific, significant, measurable, strategic, tangible, and shared
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- Outcome-oriented -- results-focused with strong performance culture
- People-oriented -- supportive and fairness-focused
- Team-oriented -- cooperative and collaborative
Qualifications:
- 1-2+ years leadership experience
- Applicants must be over the age of 20
- High School diploma/GED education
- Demonstrated skills in Customer Service and Customer Satisfaction, with a focus on creating positive guest experiences.
- Strong Communication abilities, including clear verbal communication and active listening in a fast-paced retail environment.
- Interest or experience in Store Management, with the ability to support daily operations and guide team members.
- Awareness of Retail Loss Prevention practices and attention to detail in monitoring merchandise and store activity.
- Ability to work on-site in Montgomery, AL, with flexible availability including evenings, weekends, and holidays.
- Experience in retail, outdoor gear, or a related customer-facing role is preferred.
- Passion for outdoor activities and willingness to learn about a wide range of products and brands.
- Reliable work ethic, professional demeanor, and capacity to stand, walk, and lift moderately heavy items during shifts.
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
Shift:
Application Question(s):
- Are you over the age of 20 with a High School Diploma or equivalent?
- Are you available to work nights, weekends, and holidays (including Black Friday and Christmas Eve)?
Experience:
- Retail: 1 year (Preferred)
- Leadership: 1 year (Required)
Ability to Commute:
- Montgomery, AL 36117 (Required)
Work Location: In person
