Job Title: Valet Supervisor
Department: Valet
Directly Reports To: Director of Member Experiences
FLSA Status: Hourly Non-Exempt
SUMMARY of our Cultural Beliefs:
Be Dependable.
I am loyal to the team and committed to the Bluejack mission and experience.
Integrity First.
I am accountable to be honest and always do the right thing.
Value People.
I empathize and respect others.
Speak Up.
I seek, listen and provide candid feedback to improve performance.
Empowerment.
I have the skills, resources and authority to create memorable experiences.
Be Remarkable.
I seek ways to be extraordinary and deliver a positive impact every day.
Position Summary
The Valet Supervisor supports the Valet Manager and Director of Member Experiences in overseeing daily valet and transportation operations. This role is responsible for leading the valet team, maintaining exceptional service standards, coordinating staffing and operational needs, and ensuring members and guests receive a seamless Bluejack experience. The Valet Supervisor is a hands-on hospitality leader who can confidently manage the operation while also jumping in wherever needed. This individual should be highly organized, dependable, proactive, and comfortable balancing staffing, transportation, valet, and personalized member services in a fast-paced environment. The ultimate goal is simple: ensure every arrival, departure, transportation request, and member interaction reflects the exceptional Bluejack National experience.
Essential Responsibilities:
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Assist the Valet Manager with scheduling, daily staffing, shift coverage, and team assignments.
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Work closely with the Director of Member Experiences to manage team hours, labor needs, and department budget.
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Supervise and support valet associates while maintaining Bluejack’s standards for hospitality, professionalism, and presentation.
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Oversee daily valet services, including vehicle retrieval, staging, member arrivals and departures, and special event support.
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Coordinate internal and external shuttle operations, ensuring safe, timely, and professional transportation for members and guests.
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Manage to-go order deliveries throughout the property and ensure orders are delivered accurately and promptly.
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Coordinate golf cart drop-offs, pickups, and cleanings, ensuring carts are properly maintained, clean, charged, and ready for member use.
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Assist with the coordination of pet-sitting services and other personalized member requests.
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Support transportation logistics for events, member activities, and high-volume periods.
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Communicate effectively with Member Experiences, Golf, Food & Beverage, Housekeeping, and other departments to ensure seamless service.
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Train, coach, and develop valet team members while holding the team accountable to Bluejack service standards.
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Assist with resolving member and guest requests, concerns, and service recovery situations.
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Monitor daily operations and identify opportunities to improve efficiency, service, and the overall member experience.
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Lead by example and actively participate in the operation alongside the team.
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Perform additional duties and responsibilities as needed to support the overall Member Experiences operation.
EDUCATION:
High School diploma, GED certificate, or relevant work experience.
APPROXIMATE SCHEDULE AND HOURS:
Weekdays, weekends, and Holidays, schedule flexible as business dictates.
ADDITIONAL COMPENSATION:
Soliciting gratuities from members or guests is strictly prohibited and may result in disciplinary action up to and including termination of employment. Gratuities include items such as cash, favors, gifts, tickets to events and other forms of non-financial compensation. Bluejack provides designated bonus opportunities throughout the year to recognize and reward employee contributions.
BLUEJACK APPEARANCE AND GROOMING STANDARDS:
The ideal Bluejack candidate embodies our mission and cultural beliefs, demonstrating a genuine passion for hospitality. With authentic, heart-driven service, they help foster an atmosphere where members and guests can relax, recharge, and renew. Candidates should reflect the Bluejack brand in their appearance, behavior, and communication. We value a polished, conservative presentation: natural hair and nail colors, minimal jewelry, closed-toe professional shoes, and no visible tattoos or off-brand logos. Management reserves the right to uphold grooming and uniform standards that align with the club’s expectations.
LICENSES AND CERTIFICATIONS:
Must possess a valid Texas Driver’s License and meet the driver safety policy requirements.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. Our property sits on 767 acres and features many indoor and outdoor facilities that make up the work environment. While performing the duties of this position, the employee is regularly required to stand and move around for the entirety or majority of their shift. The employee may be working outside or inside and in different types of weather including excessive heat, cold temperatures, rain and sunshine. While performing the duties of this position, the employee is also regularly required to push, pull, bend, lift and/or move up to 50 pounds. Likely this role will require the ability to drive a golf cart to transport from one area of the property to another in a safe and secure manner.
We are an equal employment opportunity employer.
ACKNOWLEDGMENT:
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
