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IT Analyst

Dätwyler -
Montgomery, TX

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Job Details

Qualifications

5 years
IT service management
Mid-level
Windows
Network infrastructure
Production systems
Internal employee customer service
System validation
System testing
Hardware support
Customer support ticket management
Networking equipment (troubleshooting support)
Organizational skills
ServiceNow
Technical training
Windows Server administration
Server hardware support
Ticketing system technical support
Standard operating procedures drafting

Full Job Description

IT Analyst

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Date: May 22, 2026

Location: Montgomery, TX, US, 77356

Company: Datwyler

In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million.

Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a...

IT Analyst

Datwyler IT Services is the IT wing of the Datwyler Group. We work alongside the Datwyler group companies and Business units to ensure Datwyler has an IT strategy that allows us to transform our Information infrastructure to keep abreast with the digital needs of our group companies. With IT professionals around the globe, we are dedicated to Datwyler’s success in its digitalization roadmap. With our aim to get top-notch in our delivery, we believe in continuous improvement and becoming a trusted partner to our group companies. Our internal consultants ensure customer orientation and committed assistance in their everyday work life.

This position will report to the Head of Datwyler IT – Americas and interacts with: local management, local and global IT teams, external partners, vendors, and suppliers.

Your Responsibilities

Supporting and maintaining the local ICT environments within a mixed sourcing environment.

Responsible for supporting IT/Operations and Manufacturing processes in accordance with Datwyler standards
Responsible for documenting IT and Operations procedures
Support training for Operations and Manufacturing processes
General network, server, client and smart phone support working with partners or internal teams where appropriate
Preparing PC systems with the Datwyler standard staging process
Maintaining server and comms data-rooms to ensure compliance to Datwyler standards
Take prompt action and responsibility in resolving support issues utilizing Service Now
Support and collaborate with local business teams and IT teams (local and global)

Key Skills & Experience

Up to 5 years’ experience supporting Windows servers/systems and/or experience with program process testing and validation.

Basic knowledge of server hardware, racking systems, and networking.
Understanding of program testing, validation, completing test protocols, and recording results.
Understanding of IT service delivery model, best practices and methods used in a medium to large organization.
Experience using Help Desk and Ticketing Systems.
Experience working together with application owners, business units and 3rd parties to deliver on shared goals
A consultative and pragmatic style of working and collaborating with others.
Hands-on solution skills and the ability to validate internal or 3rd party solutions to ensure they meet business expectations.
Proven ability to translate and present complex systems issues to non-technical colleagues.
Strong understanding of different cultural working patterns.

Be yourself at Datwyler

We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas.

www.datwyler.com

Nearest Major Market: Houston

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help desk analyst jobs in montgomery, tx

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