Please note: The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $53,177 to $75,404, based on the candidate’s qualifications and experience.
Dental Principal Administrative Aide
WHO WE ARE
Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.
The Department of Health and Human Services (HHS), is responsible for delivery of the County’s public health and human services that meets the needs of our community’s most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.
As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.
WHO WE ARE LOOKING FOR
Montgomery County Public Health Dental Program provides essential oral health services to residents, focusing on improving dental health and preventing oral diseases. The program provides dental services, education, and outreach initiatives, particularly targeting low-income and underserved populations. We aim to enhance community health strategies and ensure access to dental care, ultimately fostering better overall health outcomes for the community.
The Dental Principal Administrative Aide is vital to the dental healthcare system, especially in public health settings. Their responsibilities and purpose contribute significantly to the overall efficiency, accessibility, and quality of dental care services. Often, they are the first person patients interact with, shaping their initial impression of the dental practice or clinic. They facilitate positive patient experiences by providing friendly, professional, and empathetic communication. The work supports broader public health objectives such as reducing oral health disparities and improving overall community health. Moreover, handle sensitive patient information per legal and ethical standards, maintaining trust and confidentiality.
Duties and core responsibilities include the following:
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Provide phone and visitor reception for a dental clinic.
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Register, schedule, and confirm patient appointments.
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Greet patients and assist with Medicaid/ sliding Fee Scale issues/inquiries.
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Queries callers to ascertain the nature of calls, refer to appropriate staff, or respond to callers' needs independently; maintains dental clinic calendars.
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Ability to meet time-sensitive deadlines and/or demands.
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Ensure electronic health record (EHR) schedules match dental providers' schedules and staff leave scheduling system.
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Ensure all patient medical history, and intake forms are completed and scanned into the patient’s record on the same day as the patient’s appointment.
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Ensure the correct data (appointment type, patient identifiers, income, family size, insurance and/or payer ID, rendering provider, first consultant, etc.) is inputted into the EHR system so that correct statistic reports can be gathered, and bills can be processed.
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Ensure that the patient fee collections, fee reports, and bank deposits are completed in a timeline outlined by program/HHS fiscal policies• Ensure patient compliance in attending appointments and filling out forms.
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Perform other job-related duties as assigned.
Experience: Two (2) years of progressively responsible office support experience.
Education: Graduation from high school or High School Certificate of completion recognized in the State
of Maryland.
Equivalency: An equivalent combination of education and work experience may be substituted.
