Summary:
This position provides clerical and administrative support to the Commercial Lending function of the bank with prompt and courteous customer service. This position requires handling more complex transactions and assignments in the loan processing area. This position is responsible for all Commercial and Consumer non-real estate loan documentation. For ensuring that all loan documentation, maintenance, reporting, compliance documentation, and training tasks are completed in compliance with the applicable regulations, Bank policies and procedures or special requirements. Assists Loan Officers with requests and tasks needed to complete the process to close the loan and maintain the loan file. Provides first-level support to Loan Officers and branch staff regarding customer loan issues.
Job Responsibilities:
· Responsible for accuracy in all functions performed. Ensure daily task completion.
· Ensure Loan documents are accurate, and files are complete per bank policy and procedures and compliance.
· Order Title work, O&E Reports, Business Documents, and other miscellaneous items for loan files.
· Accurately input loans, account and file maintenance, and changes on the core system.
· Perfecting lien position on collateral held including but not limited to real estate, vehicles, equipment and other items as needed.
· Track and follow up of legal documents presented to the County Recorder, Auditor and
Treasurer, DMV/DVS and DNR.
· Verify tickler documentation is accurate for each file and follow up as necessary.
· Managing UCC’s and Flood documents for critical loan information and renew, continue, or terminate when needed.
· Review reports daily, weekly, and monthly as applicable for errors, corrections, or missing information.
· Ability to manage loan and document tracking system for file completeness.
· Accurate scanning of client information and documentation for commercial and consumer files.
· Assist with loan inquiries, and research requests and provide high-quality internal and external customer service.
· Actively suggest process, procedure, and policy changes to improve department function.
· Provide insight into the process and procedures to assist leadership in overall organizational growth and sustainability.
· Transparency with leadership regarding departmental errors, needs, including time, resources, and education.
· Develop and thoroughly understand procedures to identify potential fraud, risk, exposure when assisting customer, branch staff, and leadership.
· Other tasks and projects as assigned as deemed necessary for department functionality or as assigned by leadership.
Knowledge, Skills, and Abilities:
· Desire and ability to learn new products and processes. Actively seeks opportunities to improve department by looking beyond the surface.
· Great attention to detail.
· Ability to establish priorities, work independently and as a team and proceed with objectives under minimal supervision.
· The ability to function in a high-volume environment and within time constraints to meet deadlines.
· Knowledge and thorough understanding of the inner workings of loan accounts including set up, maintenance and payment processing.
· Knowledge and understanding of Bank Regulations for Commercial and Consumer loans.
· Excellent time management, organization, and independent work abilities. Self-starting, strong desire to learn, and keen problem-solving abilities are essential.
· The ability to multi-task when presented with complex and involved projects is necessary.
· Ability to resolve errors promptly and escalate to leadership as necessary.
· Effective and tactful communication with customers, internal and external, creating and maintaining good relations in day-to-day contact and the handling of complicated issues.
· General Math Skills
Experience/ Requirements
1+ years of Commercial Loan Processing or similar processing experience. Experience with loan origination platform is highly desirable.
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Work Location: In person
