GENERAL RESPONSIBILITIES
Responsible for performing a variety of duties to support
the paying and receiving function of the community office;
coordinating work within the unit or department, as well
as with other departments and units; reporting pertinent
information to the immediate supervisor; responding to
inquiries or requests for information; providing guidance
and on-the job- training to Teller(s); assisting the
immediate supervisor with administrative tasks to support
department/unit operations. Supervising personnel in the
absence of the Head Teller.
ESSENTIAL DUTIES
1. Demonstrates core values and guiding principles as outlined
in the Bank's Mission, Vision and Value Statements of which
the following are illustrative:
a. Gives exceptional customer service to both internal
and external customers by providing prompt, polite and
effective communication.
b. Participates as a member of the team.
c. Positively and proactively contributes to the Bank's
Strategic Plan.
d. Demonstrates support of Management.
2. Ensures that all activities and work functions adhere to
compliance requirements as are defined in company policies
and procedures as well as state/federal laws and regulations.
3. Performs a variety of duties to support the paying and
receiving function of the community office of which the
following are illustrative:
a. Provides customer service by accurately and efficiently
completing all deposit, check cashing within approved
authority and operating policy and other transactions
involving negotiable instruments including cashiers
checks, cash advances, new account referrals, etc.
b. Accepts utility bill payments as appropriate.
c. Accepts loan payments, safe deposit box rent and other
related payments.
d. Follows dual control.
e. Maintains an approved level of cash; turns in excess
and mutilated cash.
f. Prepares daily settlement and proof of cash
transactions; balances cash drawer accurately and
efficiently on a daily basis.
g. Prepares reports relating to the function, e.g.,
currency, transaction, BSA reports, etc.
h. Maintains supplies and an awareness of Teller supply
inventory control.
i. Balances general ledger accounts related to the paying
and receiving function, e.g., Utilities, Coin, inter-bank
accounts, etc.
j. Is able to open/close accounts and perform
associated computer work. Is knowledgeable of
CD products and can assist in issuance and closing
of same.
k. Will be required to balance and/or service ATM machines.
l. Consistently demonstrates positive/welcoming demeanor.
4. Participates in the Jeff Bank's growth initiatives
offering referrals and services to new and existing
clients:
a. Actively serves as a team player involved in achieving
branch goals.
b. Recommends the best accounts to customers using the
sales presentation process and asks for the business.
c. Identifies sales opportunities at the teller line and
drive-thru and makes professional referrals to other
team members.
5. Coordinates specific work tasks with other personnel
within the unit or department as well as with other
units and departments in order to ensure the smooth and
efficient flow of information.
6. Cooperates with, participates in, and supports the
adherence to all internal policies, procedures, and
practices in support of risk management and overall
safety and soundness and the bank's compliance with all
regulatory requirements, e.g. Community Reinvestment Act
(CRA), Equal Credit Opportunity Act, etc., including but
not limited to BSA & AML (awareness when processing cash
deposits, sale of monetary instruments and structured
deposits).
7. Reports pertinent information to the immediate
supervisor as requested, or according to an established
schedule; compiles information as necessary or as
directed and provides data to appropriate bank personnel.
8. Responds to inquiries relating to his/her particular
area, or to requests from customers, other bank
personnel, etc., within given time frames and within
established policy.
9. Provides leadership, on-the-job training, and technical
guidance to Teller(s).
10. Assumes all Head Teller Duties in his/her absence.
ANCILLARY DUTIES
1. May be required, on occasion, to provide safe deposit
box services to customers.
2. May be required to provide support in nonpaying and
receiving activities, e.g., new accounts, loans, etc.
3. May be required to verify and wrap coin for vault cash
control purposes.
4. Performs other related duties as assigned or directed.
Salary Range
$18.72 - $23.27 Hourly
JOB LOCATION
Each branch office
Equipment/Machines
1. Telephone
2. Teller Machine
3. Calculator
4. Copy machine
5. Computer keyboard
6. Coin machine(s)
7. Sorter
8. Currency verifier
9. Combination lock
10. Office doors and security equipment.
