Top 16 Entry level customer service Jobs in Montrose, Co

Customer Service Technician
City of Montrose, CO —Montrose, CO
- $50,003.27 a year
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Health savings account
- AD&D insurance
14d
Customer Service Representative - Montrose
Alpine Bank —Montrose, CO
- $17.25 - $22.25 an hour
- Weekends as needed
- Bilingual
- Microsoft Outlook
- Computer literacy
Dental Front Office Assistant
Black Canyon Dental —Montrose, CO
- $17 - $23 an hour
- Full-time
- Dental office
- Computer literacy
- Administrative experience
- Dental insurance
- Paid time off
Quick Apply
3d

Related jobs to explore

Based on your search for entry level customer service

Sales Associate
The UPS Store —Montrose, CO
Welcome customers to the store and answer their queries. High school degree; BS degree in Marketing or related field would be a plus.
$16 - $17 an hour
Quick Apply
Front End Entry Level
Safeway —Montrose, CO
This is an entry level position with advancement opportunity. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/…
$14.42 - $21.81 an hour
Quick Apply
7d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Front Desk Concierge
The Smile Shoppe —Dublin, OH
1+ years of medical or dental front desk experience. Schedule appointments and answer patient questions about billing and preparation.
Quick Apply
9d
Call Center Agent - Entry Level
MAD Live Solutions —Columbus, OH
Handle inbound and outbound customer calls. MAD Live Solutions partners with clients to deliver outstanding customer experiences through effective communication…
$18 - $27 an hour
Quick Apply
8d

Show more jobs in cities nearby

I want to receive the latest job alert for entry level customer service in montrose, co

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

entry level customer service jobs near montrose, co

Customer Service Representative jobs in Biloxi, MS

Call Center Representative jobs in Charlotte, NC

Child Protective Service jobs in Georgia

Customer Service Representative jobs in Syracuse, NY

Alcohol Sales Representative jobs in Overland Park, KS

Customer Service Representative jobs in Lexington, KY

Customer Service Representative jobs in Moreno Valley, CA

Remote Customer Service jobs in Nashua, NH

Dental Office Assistant jobs in Ewing, NJ

Dental Office Assistant jobs in Deer Park, TX

Dental Office Assistant jobs in Fountain Inn, SC

Dental Office Assistant jobs in San Mateo, CA

Medical Assistant jobs in Avondale, AZ

Administrative Assistant jobs in Medford, MA

Part Time Office jobs in Green Bay, WI

Customer Service jobs in Anchorage, AK

Customer Service Technician jobs in Boise, ID

Customer Service Technician jobs in Plano, TX

Customer Service Technician jobs in Remote

Work From Home Customer Service jobs in Arkansas

Customer Service Technician

City of Montrose, CO -
Montrose, CO

Apply Now

Job Details

Full-time
$50,003.27 a year
14 days ago

Benefits

Health savings account
AD&D insurance
Paid holidays
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

Computer operation
Customer communication
Serving clients
In-person customer service
Radio communication systems
High school diploma or GED
Driver's License
Computer skills
Telephone systems
Multi-line phone systems
10 key typing

Full Job Description

Basic Purpose of the Job:
Under general direction, maintains and processes utility billing and collections, receives and posts payments to the City. Assists City Hall walk-in and telephone customers with inquiries by providing general information and quality customer service.

Essential Functions:
(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. The list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

Provide quality customer service to citizens for general inquiries and handle detailed questions regarding utility billing.
Operate telephone console to receive incoming calls to provide general information, take messages or direct calls to appropriate departments.
Handle service requests for transfers of service, meter checks, and name and address changes. Receive and calculate requests for leak adjustments.
Manage petty cash tickets and reimbursements.
Act as lobby security to screen non-employee entrance to other areas of City Hall. Open and Close front door daily.
Assist as needed with picking up and sorting incoming City mail, receiving and processing parcel deliveries and processing outgoing parcels.
Assist as needed with receiving and posting payments to the city's cash receipting software, compiling daily bank deposit and balancing reports to the general ledger.
Assist as needed with processing and monitoring returned checks and balancing to general ledger account monthly.
Responsible for processing utility billing including initiating new customer accounts, preparing meter reading data, processing monthly utility bills, processing final bills, producing delinquent reports, shut-off notices and notifying the water department of disconnects and reconnects.
Assist as needed to prepare letters for inside meter and sewer only customers regarding disconnects, creating and balancing appropriate reports and closing the period at the end of each month.
Assist as needed with reviewing City utility bills and preparing and forwarding spreadsheet to Accounts Payable for payment, receiving check from Accounts Payable and posting payment.
Assist as needed with maintaining and processing Direct Pay for customers, maintaining equal pay program and balancing utility deposits to general ledger monthly.

Core Beliefs:
Core beliefs are deeply held values and assumptions that guide individuals in the workplace. Core beliefs define how we do things. By establishing core beliefs, the City of Montrose is creating a common culture that shapes employee behavior in a positive and predictable manner. When these beliefs are shared, they create cohesiveness and mutual commitment in the organization and flexibility to changes as they occur.

Our core beliefs are centered on exceptional service and are based around treating our customers and fellow team members with dignity and respect. We value teamwork and recognize that we must continually strive to improve the customer experience. Every team member, regardless of job title, plays a part in creating a service environment and each are empowered to respond to the needs of our customers and teammates. We have six Core Beliefs: Respect, Ethics, Leadership, Accountability, Transparency, Excellence in Service (RELATE).

Job Requirements:

High school diploma or general education degree.
One year related experience and or training in similar position in accounting and office systems.
Ability to use general office equipment including ten-key, telephone console type system and a two-way radio system.
Strong customer service skills with the ability to remain calm in stressful situations.

Licensures & Certificates (must be active and current.):

Current Colorado driver's license with acceptable record.

Physical Requirements and Work Environment:
Sedentary physical work requiring ability to lift a maximum of 10 pounds; occasional lifting, carrying, walking and standing, hand/eye coordination for operation of personal computer; vision for reading and preparing written reports and documents; frequent speech communication, hearing and listening to maintain communications with employees and citizens. Works primarily in clean, comfortable office environment.

Late applications will not be accepted. All candidates are subject to a pre-employment background check and drug screen. The City of Montrose is an Equal Opportunity Employer and participates in E-Verify to verify the identity and employment eligibility of all persons hired.

The City of Montrose is committed to compensating employees fairly and equitably. The talent and contributions of employees are crucial to enhancing the quality of life for all who live in, work for, or visit the City of Montrose. In addition to their paychecks, the following benefits represent a significant contribution toward their total compensation.

Medical Insurance: Preferred Provider Organization (PPO) medical plan, administered by UMR. This is a high deductible health plan. You will receive the maximum benefits under the plan and pay a smaller amount out of your pocket when you seek medical treatment from a United Healthcare Choice Plus network provider.

Dental Insurance: Coverage is offered through UMR to provide dental and orthodontic care. In addition, our dental plan has no network which allows you to see any dentist you prefer.

Vision Insurance: Coverage is offered through VSP for assistance with contacts, glasses, or other vision needs.

Health Savings Account: A savings account that is tax-free and interest-bearing that you can use to pay for qualified medical expenses like doctor visits, prescriptions, and emergency room bills. The City of Montrose provides an employer contribution at the beginning of the year.

Life and AD&D Insurance: City-paid policies provide security for you and your family. Additional voluntary plans are available to supplement City-paid plans for employees and their dependents.

Retirement Plan: A defined contribution investment program for non-sworn employees. The City will contribute 8% of your gross base wages. Sworn Police Officers are enrolled in a defined benefit investment program through FPPA.

Paid Holidays: The following holidays are observed by the majority of City Offices.

Martin Luther King Jr . Day

President’s Day

Memorial Day

Juneteenth

Independence Day

Labor Day

Indigenous People's Day

Veterans Day

Thanksgiving Day

Christmas Day

New Year's Day

Paid Vacation and Sick Leave: Employees are credited with vacation time each pay period that may be used after the first three (3) months of employment. Employees begin earning/utilizing sick leave immediately.

Employee Assistance Program: Coverage is through Triad. Triad offers brief, solution-focused counseling for employees, their spouses or significant others, and their dependents under 26. The counseling is free and completely confidential.

Black Canyon Golf Membership for City Employees: Free employee golf membership and 20% Rusty Putter and Pro Shop discount.

MRD Community Recreation Center Membership: Deeply discounted membership for employees and their dependents.

For more information regarding our benefits please refer to Human Resources via email: [email protected]

Apply Now

Refine Your Search

entry level customer service jobs in montrose, co

Customer Service Technician

Customer Service Representative - Montrose

Dental Front Office Assistant

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for entry level customer service in montrose, co

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected