Top 3 Entry level technical support Jobs in Montrose, Co

Customer Service Representative
Mayfly Outdoors - Ross/Abel Reels —Montrose, CO
- $16 - $20 an hour
- Full-time
- ERP systems
- In-person
- 1 year
- Health insurance
- Dental insurance
Quick Apply
1d

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Customer Service Representative

Mayfly Outdoors - Ross/Abel Reels
Montrose, CO

Quick Apply

Job Details

Full-time
$16 - $20 an hour
1 day ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
401(k) matching
Employee discount
Flexible schedule

Qualifications

Live chat
Teamwork
Active listening
Customer returns handling
ERP systems
Attention to detail

Full Job Description

Where Precision Meets Passion

Mayfly Outdoors is the steward of some of the most iconic brands in fly fishing, including Ross Reels, Abel Reels, Airflo, Airlite, Renzetti, Dyna-King, and C-Tech Fly Fishing Gear. We are trusted by anglers around the world for craftsmanship that honors the water. We are currently hiring for a Customer Service Representative who shares that same standard of excellence to deliver the experience our customers have come to expect.

The Role

As our Customer Service Representative, you'll be the point of contact for our customers — answering inquiries, resolving issues, and taking orders. You'll be responsible for warranty processing and communication to both customers and the team, guiding warranty and repair requests from receipt through completion. Reporting directly to the Customer Service Manager, you'll bring product expertise, active listening, and a professional, empathetic demeanor to every interaction, exemplifying the high level of experience our customers and team have come to expect.

What You'll Do

Customer Inquiries: Respond to customer questions and requests via phone, email, and chat, provide lead times on new and existing orders, and keep customer account information up to date
Issue Resolution: Professionally manage complaints, troubleshoot to the root cause, and find appropriate resolutions — including return authorizations, credits, and accurate invoicing
Warranty & Repairs: Own warranty processing, documentation, and delegation, keeping customers informed on their warranty and repair items from receipt through shipping
Product Knowledge: Become an expert on Mayfly Outdoors products to provide technical support and stay current on products, production schedules, and lead times
Order Processing: Take and enter customer orders, verify details, process payments, and support outside sales representatives when requested
Relationship Building: Build positive rapport with customers through friendly, helpful interactions
Feedback & Insights: Gather customer feedback, contribute to weekly sales meetings, flag order delays promptly, and share warranty and repair data to support product improvements
Cross-Functional Collaboration: Work closely with Customer and Dealer Services, Shipping, and Production; assist with order fulfillment, greet guests, and host factory tours when requested
Other duties as assigned

What You'll Bring

1 year customer service experience
Fly fishing and outdoor industry experience a plus
Strong communication and interpersonal skills
Knowledge and experience working within an ERP software system
Sharp attention to detail with the ability to balance multiple priorities in a fast-paced environment

If you're ready to bring expertise, empathy, and a passion for the customer experience to a company that builds gear anglers trust for a lifetime — we'd love to hear from you.

Pay: $16.00 - $20.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Vision insurance

Work Location: In person

Quick Apply

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entry level technical support jobs in montrose, co

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