Top 2 Technical support specialist Jobs in Montrose, Co

Police Technical Support Specialist
City of Montrose, CO —Montrose, CO
- $63,033.02 a year
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- AD&D insurance

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Police Technical Support Specialist
City of Montrose, CO —Montrose, CO
Current Colorado driver's license with acceptable record. Two (2) years' of experience in an information technology field. Frequent travel may be required.
$63,033.02 a year
Customer Service Representative (CSR)
Deeply Digital —Montrose, CO
Answer incoming calls and perform active communication with leads, guiding them through our different product offerings. Bachelor’s Degree in a related field.
$18 - $24 an hour
Quick Apply
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Ability to explain technical concepts to non-technical users clearly and effectively. As the front line of support, the Tier 1 Specialist is responsible for…
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Police Technical Support Specialist

City of Montrose, CO -
Montrose, CO

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Job Details

Full-time
$63,033.02 a year

Benefits

Health savings account
AD&D insurance
Paid holidays
Employee assistance program
Vision insurance
Retirement plan

Qualifications

Computer operation
Linux support
Mapping software
Windows
Radio communication systems
Driver's License
Law enforcement software
Desktop applications
GIS software
Project implementation
IT department experience

Full Job Description

Basic Purpose of the Job:
Under general supervision, provides technical support for all agencies on shared law enforcement database system and performs a variety of duties and responsibilities within the police records division. Compiles and maintains various records in the Police Department, provides telephone support for the department, assists citizens. Maintains and uses the police department's record data base (Spillman) system.

Essential Functions:
(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. The list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

Assist with server and database maintenance for Spillman system; interface and audits included in addressing in Spillman Law Enforcement Sentryx-Geobase/GIS Mapping Module. Assist in programming and maintaining the 800 MHz Radio system. Complete and update documentation for police department's computer and radio systems.
Assist in daily backups on all law enforcement databases.
Set up state and federal database connectivity on police department computers, assist all agencies regarding Spillman and third party interface issues. Setup, start and stop server processes, enter new accounts, update proper codes and lock employee accounts on the Linux Server and complete the setup in Spillman/Sentryx Law Enforcement Database System. Maintain and replace radio equipment when requested.
Understand patrol vehicle equipment layout. Troubleshoot differences between vehicle mechanical vs equipment issues.
Assist with compiling crime statistics reports from the Spillman server and other systems when requested. Facilitates the exchange of database information with crime mapping and other related analytical software packages.
Work with IT staff in developing and coordinating in maintaining an effective and efficient partnership related to all aspects of software/hardware acquisition and interface, design/development, inventory, upgrades and systems maintenance.
Train users and other peers in use of police application programs and systems providing ongoing technical support to ensure users maintain appropriate skills.
Troubleshoot and correct routine problems with computer hardware and software. Work with IT for hardware replacement. Consult with IS and vendors for more difficult problems.

Core Beliefs:
Core beliefs are deeply held values and assumptions that guide individuals in the workplace. Core beliefs define how we do things. By establishing core beliefs, the City of Montrose is creating a common culture that shapes employee behavior in a positive and predictable manner. When these beliefs are shared, they create cohesiveness and mutual commitment in the organization and flexibility to changes as they occur.

Our core beliefs are centered on exceptional service and are based around treating our customers and fellow team members with dignity and respect. We value teamwork and recognize that we must continually strive to improve the customer experience. Every team member, regardless of job title, plays a part in creating a service environment and each are empowered to respond to the needs of our customers and teammates. We have six Core Beliefs: Respect, Ethics, Leadership, Accountability, Transparency, Excellence in Service (RELATE).

Job Requirements:

Associate's degree with a technical emphasis from an accredited college preferred.
Must be proficient with PC technology and Microsoft Desktop operating systems.
Two (2) years' of experience in an information technology field.
Ability to implement projects with minimum supervision.
Ability to become proficient in: Redhat Linux Server, Spillman/Sentryx Law Enforcement Database System, Spillman Law Enforcement Sentryx-Geobase/GIS Mapping Module.
Must have working knowledge of Spillman third party interfaces and connectivity and understanding of the 800 MHz Radio system functionality.

Licensures & Certificates (must be active and current.):

Ability to obtain the following Certifications: State CCIC/NCIC, and CCNC.
Current Colorado driver's license with acceptable record.

Physical Requirements and Work Environment:
Sedentary work requiring occasional lifting of up to 50 pounds, carrying, walking and standing, hand/eye coordination for operation of personal computer; vision for reading and preparing written reports and documents; frequent speech communication, hearing for transcribing, and listening to maintain communications with employees and citizens. Works primarily in clean, comfortable environment. Subject to sitting for long periods of time. Occasional contact with stressful situations and irate individuals. Unconventional work hours required including nights, weekends and holidays. Frequent travel may be required.

Late applications will not be accepted. All candidates are subject to a pre-employment background check and drug screen. The City of Montrose is an Equal Opportunity Employer and participates in E-Verify to verify the identity and employment eligibility of all persons hired.

The City of Montrose is committed to compensating employees fairly and equitably. The talent and contributions of employees are crucial to enhancing the quality of life for all who live in, work for, or visit the City of Montrose. In addition to their paychecks, the following benefits represent a significant contribution toward their total compensation.

Medical Insurance: Preferred Provider Organization (PPO) medical plan, administered by UMR. This is a high deductible health plan. You will receive the maximum benefits under the plan and pay a smaller amount out of your pocket when you seek medical treatment from a United Healthcare Choice Plus network provider.

Dental Insurance: Coverage is offered through UMR to provide dental and orthodontic care. In addition, our dental plan has no network which allows you to see any dentist you prefer.

Vision Insurance: Coverage is offered through VSP for assistance with contacts, glasses, or other vision needs.

Health Savings Account: A savings account that is tax-free and interest-bearing that you can use to pay for qualified medical expenses like doctor visits, prescriptions, and emergency room bills. The City of Montrose provides an employer contribution at the beginning of the year.

Life and AD&D Insurance: City-paid policies provide security for you and your family. Additional voluntary plans are available to supplement City-paid plans for employees and their dependents.

Retirement Plan: A defined contribution investment program for non-sworn employees. The City will contribute 8% of your gross base wages. Sworn Police Officers are enrolled in a defined benefit investment program through FPPA.

Paid Holidays: The following holidays are observed by the majority of City Offices.

Martin Luther King Jr . Day

President’s Day

Memorial Day

Juneteenth

Independence Day

Labor Day

Indigenous People's Day

Veterans Day

Thanksgiving Day

Christmas Day

New Year's Day

Paid Vacation and Sick Leave: Employees are credited with vacation time each pay period that may be used after the first three (3) months of employment. Employees begin earning/utilizing sick leave immediately.

Employee Assistance Program: Coverage is through Triad. Triad offers brief, solution-focused counseling for employees, their spouses or significant others, and their dependents under 26. The counseling is free and completely confidential.

Black Canyon Golf Membership for City Employees: Free employee golf membership and 20% Rusty Putter and Pro Shop discount.

MRD Community Recreation Center Membership: Deeply discounted membership for employees and their dependents.

For more information regarding our benefits please refer to Human Resources via email: [email protected]

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Police Technical Support Specialist

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