Locations: Farmington Hills, MI and Oklahoma City, OK. Remote is optional.
SUMMARY
Directs activities between ATC and customers or potential customers which affects sales, customer service, order posting, pricing, billing, core tracking and on-time delivery of component parts customers and tier-one suppliers. Ensure that customer demands and expectations are met by effectively resolving business related issues and maintaining stable customer relations through frequent customer contacts. Promote expanded business opportunities by exploring potential needs that can be fulfilled by ATC Drivetrain by performing the following duties:
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned ongoing to meet changing customer expectations.
Assist ATC in any manner required to promote customer satisfaction and to secure current business as well as attract new business.
Work directly with ATC and Customer Accounting offices to ensure full and timely payments for all services rendered.
Work directly with ATC Purchasing, Materials and Accounting to process/monitor and maintain assembly and component part pricing.
Visit Customer and tier-one suppliers as required to maintain on time delivery of component parts.
Committed to a safe and accident-free work environment.
Passionate about continuous improvement; never accepting mediocrity.
Recommends improvements to processes, equipment performance & quality.
Facilities problem solving.
Committed to meet or exceed internal and external customer expectations.
Exhibits a sense of urgency to achieve goals and objectives.
Accepts responsibility for performance of self and team.
Drive material and labor costs and expenses below plan
Drive to 0 defects.
Communicates to the production team – progress to goals, actions required to meet goals, and changes impacting the company.
Fosters a teamwork environment across all functions.
Creates a positive environment across all functions.
Creates a positive environment conducive to retaining an engaged workforce.
Treats all employees and customers with respect in each interaction.
Actively listens to employee concerns and takes appropriate action.
Actively pursues learning and self-development
Coordinate backorder meetings between ATC Drivetrain and Customer’s on an as needed basis.
Maintain a high level of customer interface to ensure prompt resolution to customer complaints and problems.
Negotiate and maintain long-term contract agreements between ATC Drivetrain and Customer’s. Issue contract supplements as required to meet ATC’s Company Quality System requirements.
And any other tasks assigned.
SUPERVISORY RESPONSIBILITIES
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor's degree (B. A.) from four-year college or university; or five years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must be able to read and understand English.
MATHEMATICAL SKILLS
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and color vision.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually quiet.
ATC provides equal employment opportunities (EEO)
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
