Top 8 Call center supervisor Jobs in Moore, Ok

Technical Support Supervisor
Dobson Fiber —Oklahoma City, OK
- Full-time
- Mid-level
- Residential
- Quality control
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Confirmation Call Center Manager
Luxury Bath Technologies —Oklahoma City, OK
- Weekends as needed
- Mid-level
- Supervising experience
- Recruiting
- Paid training
- Opportunities for advancement
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Contact Center Supervisor
Leader Communications Inc —Oklahoma City, OK
- Full-time
- Computer Science
- 5 years
- Bachelor of Science
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Operations Manager
HEALTHPLANONE, LLC —Oklahoma City, OK
- Full-time
- Remote
- Marketing
- Mid-level
- High school diploma or GED
- Health insurance
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Medicare Sales Supervisor
HEALTHPLANONE, LLC —Oklahoma City, OK
- Weekends as needed
- Remote
- Writing skills
- Mid-level
- High school diploma or GED
- Health insurance
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Customer Experience and Service Transformation Advisory Senior Manager (Products)
Accenture —Oklahoma City, OK
- $122,700 - $338,300 a year
- Full-time
- Computer Science
- 5 years
- Office
- Paid holidays
- Disability insurance
5d
Customer Experience & Service Transformation Advisory Manager
Accenture —Oklahoma City, OK
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance

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Confirmation Call Center Manager
Luxury Bath Technologies —Oklahoma City, OK
Answer inbound customer calls and make outbound confirmation calls. Previous management or supervisory experience in a call center required.
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Must have reliable transportation and valid driver’s license. The manager leads call center agents, referral specialists, prior authorization specialists, pre-…
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Leader, Knowledge, Training and Communications - Sr Mgr, Contact Center
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This role will oversee the design, planning, implementation, and review of training, knowledge, and communication programs, ensuring alignment with the strategy…
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4d

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Technical Support Supervisor

Dobson Fiber -
Oklahoma City, OK

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Job Details

Full-time

Qualifications

Managing technical support teams
Customer communication
Staff supervision
Managing teams in a customer support role
Workplace dispute resolution
Customer support ticket management
CRM system proficiency
Call center management
Ticketing system technical support

Full Job Description

Position Summary

The Technical Support Supervisor is responsible for leading a team of Technical Support Representatives who provide exceptional customer service and technical assistance to residential and business internet customers. This role ensures service level objectives, quality standards, and performance metrics are consistently met while fostering a positive, high-performing team environment. The supervisor is responsible for coaching employees, resolving escalated customer issues, monitoring operational performance, and driving continuous improvement initiatives.

Key Responsibilities

Team Leadership

Supervise, coach, and develop a team of Technical Support Representatives.
Conduct regular one-on-one meetings, coaching sessions, and performance evaluations.
Monitor employee performance and provide timely feedback to improve productivity and customer experience.
Create a positive, accountable, and customer-focused work environment.
Assist with hiring, onboarding, training, and employee development.

Operations Management

Monitor real-time call center performance, including service levels, queue management, and staffing needs.
Ensure adherence to schedules, attendance policies, and productivity expectations.
Coordinate with Workforce Management to maintain adequate staffing levels.
Analyze operational metrics and implement action plans to improve performance.

Customer Experience

Handle complex customer escalations and complaints professionally and efficiently.
Ensure representatives deliver exceptional customer service while accurately troubleshooting internet, voice, and Wi-Fi issues.
Promote first-call resolution and customer satisfaction.
Identify trends impacting customer experience and recommend process improvements.

Quality Assurance

Review customer interactions for quality, compliance, and technical accuracy.
Provide coaching based on quality evaluations.
Ensure adherence to company policies, procedures, and regulatory requirements.
Support continuous improvement initiatives to enhance service delivery.

Technical Support Oversight

Maintain working knowledge of ISP technologies including:
- Fiber-to-the-Home (FTTH)
- GPON/XGS-PON networks
- Residential Wi-Fi
- Routers and networking
- VoIP services
Assist agents with advanced troubleshooting and technical guidance.

Required Qualifications

3+ years of customer service or technical support experience.
1–3 years of leadership or supervisory experience in a call center environment.
Strong understanding of broadband internet technologies and networking fundamentals.
Experience using CRM, ticketing systems, and call center platforms.
Excellent verbal and written communication skills.
Strong problem-solving, organizational, and conflict-resolution abilities.
Ability to lead in a fast-paced, metrics-driven environment.

Preferred Qualifications

Previous experience in the telecommunications or ISP industry.
Experience with fiber internet services.
Knowledge of workforce management and quality monitoring systems.
Experience with Service Now, CHR Omnia 360, Calix, and Nokia.
ITIL, CompTIA Network+, or similar technical certifications are a plus.

Key Competencies

Leadership
Coaching & Employee Development
Customer Focus
Technical Troubleshooting
Performance Management
Conflict Resolution
Time Management
Analytical Thinking
Adaptability
Continuous Improvement

Position Overview

The ideal candidate is an experienced leader who combines strong people-management skills with technical knowledge of ISP services. They are passionate about developing employees, improving customer experiences, and using data to drive operational excellence. This individual thrives in a fast-paced environment and is committed to delivering exceptional support while achieving organizational goals.

Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

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Refine Your Search

call center supervisor jobs in moore, ok

Technical Support Supervisor

Confirmation Call Center Manager

Contact Center Supervisor

Operations Manager

Medicare Sales Supervisor

Customer Experience and Service Transformation Advisory Senior Manager (Products)

Customer Experience & Service Transformation Advisory Manager

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