Under the direction of the Supervisor, Transportation, the Valet Attendant provides best-in-class front door vehicle and luggage service to guests entering and exiting Yaamava Resort & Casino. Ensures all guests’ arrival and departure valet experiences are memorable, unique, and in alignment with brand standards/expectations – requiring a high level of professionalism, anticipatory service, and enthusiasm focusing on guest comfort. Contributes to the mission and vision by creating a positive and productive working environment. Maintains a positive attitude and public image while delivering authentic greetings, and cordial farewells, centered on a sense of personal service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Provides professional and courteous service to each and every guest while always maintaining a sense of urgency. Exceeds guest expectations through positive interactive skills. Greets all arriving and guests in a timely, professional, friendly, and efficient manner while opening doors, and providing information and directions as needed.
2. Handles all accommodating special requests whenever possible; assists guests in all inquiries in connection with resort and casino services, hours of operations, key resort and casino personnel, and in-house events.
3. Parks and retrieves guest vehicles in a safe and efficient manner while adhering to established safety protocols in accordance to all state laws. Properly secures all guest keys and vehicles according to department policy.
4. Follows up with guests to ensure their requests or concerns have been resolved to their satisfaction. Documents and reports all vehicle incidents like damages, accidents, thefts, missing articles, etc.
5. Performs other duties as assigned to support the efficient operation of the department.
EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS
High School Diploma or GED required.
Minimum three (3) years of driving experience required.
Ability to operate both a manual and an automatic transmission is required.
KNOWLEDGE, SKILLS AND ABILITIES (KSA)
REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
Valid California Commercial Driver’s License, Commercial Class C or higher, with a passenger endorsement preferred.
Select One of the Following for Driving Responsibilities: Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.
PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
Primary work environment is in an outdoor desert environment with corresponding extreme hot and cold temperature ranges.
Must be able to work in a fast-paced, high-demand environment, be able to run up to fourteen (14) miles, navigate steep inclines/declines (over 15% grade change), varying surfaces (dirt, pebble, pavement), and ascend/descend eighty (100) flights of stairs per shift.
Mobility sufficient to enter/exit a wide range of vehicle types safely and efficiently – including, but not limited to smaller sports vehicles with tight entry points as well as lifted vehicles requiring a higher-than-normal entry point.
Must have the stamina to stand for extended periods of time while remaining vibrant and friendly.
Incumbents may be required to work evening, weekend and holiday shifts.
Must be able to work in a fast-paced, high-demand environment.
Strength sufficient to exert up to 50 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
The employee may be exposed to fumes or airborne particles including secondhand smoke.
Reasonable accommodation will be made in compliance with all applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
