PORTER - SERVICE
The Ford Store Morgan Hill —Morgan Hill, CA
- $16 - $23 an hour
- Weekends as needed
- Bilingual
- Clean driving record
- Dealership
Quick Apply
6d

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PORTER - SERVICE

The Ford Store Morgan Hill -
Morgan Hill, CA

Quick Apply

Job Details

Full-time
$16 - $23 an hour
6 days ago

Qualifications

Customer communication
Confidential information handling
Outdoor work experience
Driver's License
Vehicle parking operations

Full Job Description

Service Porter

Job Purpose:

Support dealership service operations by assisting with vehicle movement, customer transportation, vehicle cleanliness, and service department organization. The Service Porter is responsible for maintaining service drive efficiency, supporting customer satisfaction, and assisting the Service Department with daily operational needs.

Key Responsibilities:

Vehicle & Service Drive Operations

Move, park, and organize customer and dealership vehicles throughout the service department and dealership property.
Assist with maintaining organization and traffic flow within the service drive and service lot areas.
Safely transport vehicles between service areas, parking locations, and dealership departments as needed.
Professionally apply PermaPlate vehicle-protection products to customer vehicles according to manufacturer instructions and dealership procedures.
Properly handle, store, and dispose of PermaPlate products, application materials, and related chemicals in accordance with all safety requirements.
Inspect completed PermaPlate applications for proper coverage, cleanliness, and overall quality before returning vehicles to customers.
Install and remove protective coverings, including seat covers, steering-wheel covers, floor mats, and related service-protection materials.
Monitor vehicles for cleanliness, damage, warning lights, low fuel levels, or maintenance concerns and report issues to management.
Assist with vehicle fueling, battery charging, fluid checks, and basic lot-readiness tasks.
Safely maneuver vehicles in tight spaces and high-traffic dealership areas.

Vehicle Cleaning & Facility Support

Wash, vacuum, clean, and prepare customer and dealership vehicles as needed
Assist with maintaining cleanliness and organization of the service drive, service lot, shop areas, customer lounge areas, and dealership grounds
Help maintain dealership appearance standards including driveways, sidewalks, parking areas, and workspaces
Assist with shop cleanliness including floors, windows, doors, trash removal, and general housekeeping tasks
Support vehicle delivery preparation and service completion presentation standards

Customer Service & Transportation Support

Provide professional and courteous customer service during all customer interactions
Transport customers to and from their home, workplace, or designated locations as requested
Assist customers with vehicle pick-up and service-related transportation needs
Support Service Advisors and Service Management with vehicle retrieval and operational assistance
Maintain professionalism and composure while assisting customers in a fast-paced environment
Assist with dealership events, promotions, and operational activities as needed

Administrative & Operational Responsibilities

Follow dealership policies, procedures, and safety standards
Maintain accurate vehicle key control and vehicle location awareness
Attend dealership meetings, training sessions, and safety training as required
Uphold confidentiality regarding customer and dealership information
Ensure required documentation and operational procedures are completed accurately when applicable
Perform additional duties and responsibilities as assigned by management

Job Qualifications:

Required Qualifications

High school diploma or equivalent preferred
Valid driver’s license with acceptable driving record required
Ability to safely operate automatic transmission vehicles required
Ability to safely operate manual transmission vehicles preferred
Ability to safely maneuver vehicles in tight and small spaces
Strong communication and interpersonal skills
Professional appearance and positive attitude
Ability to multitask and perform effectively in a fast-paced environment
Strong attention to detail and organizational skills
Dependable attendance and punctuality required
Ability to work independently with minimal supervision
Ability to maintain confidentiality regarding customer and dealership information
Ability to follow dealership policies, procedures, and safety standards
Ability to work evenings, weekends, and holidays as business needs require

Preferred Qualifications

Previous dealership porter or lot attendant experience preferred
Previous automotive dealership or service department experience preferred
Experience washing, detailing, or preparing vehicles preferred
Experience transporting customers or performing shuttle services preferred
Basic computer and internet proficiency preferred
Experience working in high-volume dealership environments preferred
Bilingual communication skills are a plus

Physical Requirements:

Ability to frequently stand, walk, bend, kneel, crouch, squat, reach, and work in various physical positions
Ability to frequently enter, exit, and operate vehicles throughout the workday
Ability to occasionally lift and move items up to 50 pounds
Ability to work outdoors and in varying weather conditions
Ability to work in a fast-paced dealership service environment
Ability to regularly use hands and fingers for vehicle preparation and operational functions
Ability to safely operate dealership vehicles throughout dealership property and surrounding areas
Ability to regularly perform repetitive hand, arm, and body movements during vehicle preparation, transportation, and lot activities

The physical demands described above are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made in accordance with applicable laws.

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