Top 2 Desktop support specialist Jobs in Morganton, Nc

Tier Technical Support Specialist
Catawba Valley Staffing, Inc —Spruce Pine, NC
- $18 an hour
- Full-time
- Mid-level
- Windows
- Travel
- Health insurance
- Life insurance
Quick Apply
13d
Desktop Support Specialist / Information Systems / PRN
Catawba Valley Medical Center —Hickory, NC
- PRN
- Computer Science
- Mid-level
- Windows

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Tier Technical Support Specialist
Catawba Valley Staffing, Inc —Spruce Pine, NC
Excellent communication skills with the ability to explain technical concepts clearly to non-technical users. Proven experience in technical support roles with…
$18 an hour
Quick Apply
13d
Integrated Manufacturing Systems Technician
Noramtec Consultants Americas —Newton, NC
2 year degree in computer science or related field. 2+ years experience in an IT support role, including experience supporting hardware and software components.
$30 - $35 an hour
Quick Apply
10d

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Desktop Support Specialist
Proteam Solutions —Columbus, OH
We are seeking a skilled professional to resolve software, hardware, and network issues, offering technical assistance to a diverse range of customers and…
$24 - $28 an hour
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IT Support Specialist - FTE/Direct hire - Columbus, OH - Onsite (local candidates only) - W2 only
Stafford Technology —Columbus, OH
Previous *helpdesk, desktop support, field support, or IT support experience*. Construction, trades, or field-service industry experience.
$55,000 - $60,000 a year
Quick Apply
4d

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Tier Technical Support Specialist

Catawba Valley Staffing, Inc -
Spruce Pine, NC

Quick Apply

Job Details

Full-time
$18 an hour
13 days ago

Benefits

Health insurance
Life insurance

Qualifications

Enterprise software
Windows
macOS
ServiceNow
Desktop administration

Full Job Description

Job Overview
We are seeking a skilled Tier Technician to join our IT support team. This role involves providing technical assistance to end-users, troubleshooting complex issues, and supporting the maintenance of IT infrastructure. The ideal candidate will possess strong communication skills and a solid understanding of various operating systems and network configurations to ensure seamless technology operations across the organization.

Duties

Resolve escalated technical issues related to hardware, software, and network systems with a focus on desktop support and IT infrastructure.
Assist users with computer management tasks, including troubleshooting Windows, macOS, and Linux operating systems.
Support and configure network components such as LAN, VPN, and firewalls to ensure secure connectivity.
Utilize ticketing systems like BMC Remedy, ServiceNow, and Jira to document incidents, track progress, and communicate resolutions effectively.
Perform software troubleshooting for applications including Microsoft Office suite and other enterprise tools.
Manage computer hardware repairs, upgrades, and replacements as needed.
Collaborate with Tier 1 support teams to escalate issues appropriately while maintaining excellent customer service standards.
Maintain knowledge of current IT support best practices and contribute to documentation updates.
This position does require travel within the US.

Skills

Proven experience in technical support roles with a focus on desktop support and help desk functions.
Strong understanding of computer networking concepts such as LAN, VPN, and firewall configurations.
Proficiency in operating systems including Windows, macOS, and Linux environments.
Familiarity with IT support tools like BMC Remedy, ServiceNow, Jira, and ticket management processes.
Knowledge of computer hardware components and management of IT infrastructure components.
Ability to troubleshoot software issues related to Microsoft Office applications and other enterprise software.
Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
Experience with software troubleshooting across various operating systems and hardware platforms. This position offers an excellent opportunity for individuals passionate about IT support to develop their skills within a dynamic team environment dedicated to delivering exceptional customer service through technical expertise.

#M055

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

Health insurance
Life insurance

Work Location: In person

Quick Apply

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desktop support specialist jobs in morganton, nc

Tier Technical Support Specialist

Desktop Support Specialist / Information Systems / PRN

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