Mission Statement
We will be the best neighborhood home center in each of our markets every day by offering sparkling clean, well assorted, in stock, fairly priced, easy to shop stores, operated by friendly, interested, well trained individuals who will provide each shopper with a memorable shopping experience. Word of mouth will be our most effective form of advertising. Successful execution will provide good opportunities for all associates and return a fair profit to our shareholders.
Position Summary
The District Manager directs, monitors, and assures the implementation of operational processes and procedures while establishing a customer engagement policy to accomplish sales, profit, and customer service objectives. The District Manager oversees the day-to-day operations of a portfolio of locations and assures compliance to established administrative policy to achieve inventory, shrink and controllable budget objectives for each location. The District Manager collaborates closely with the General Manager to ensure program implementation, focusing heavily on training and on-going education for all associates, associate development, and associate accountability. The District Manager provides daily guidance, leadership, and feedback on performance working approximately 60 hours per week. The District Manager reports to the Vice President of Operations and Sales.
Expectations
Leadership
o Prioritize – recognize “What’s important now.”
o Vision – focusing on the day-to-day activities.
o Delegate & Follow-up – Implements processes and procedures for each location to accomplish goals, track those goals with constructive follow-up, and have accountability.
o Ongoing efforts to strengthen culture through responsibility and accountability.
o Consistency – Good leaders demonstrate emotional stability in both good and challenging times.
o Communication – Good, clear expectations to all associates
o Lead by setting the example.
o Concern for Standards – Demonstrate the commitment for excellence.
Initiative
o Initiative-taking
o Improvise – Find creative ways to get things done.
o Set elevated expectations.
o High energy / Sense of urgency
o Analytical person
o Consistency
Team Building
o Professionalism
o Inspire Trust and Confidence
o Recognition – Recognize individual success as it relates to the success of the team.
o Hiring the right people
o Implement training with all associates.
Principal accountabilities
PORTFOLIO SALES PERFORMANCE
· Implements, executes, and monitors customer engagement strategies to achieve sales and margin objectives for each location.
· Supports General Manager in Community Involvement and in-store promotions and merchandising.
· Ensures that Ad merchandise is presented prominently and related add on items are cross merchandised – Communicates merchandise concerns to the Merchandising Department
· Leads by example, coaches and counsels on leadership skills, management, positive culture, and customer engagement techniques.
· Supports General Manager to achieve store metrics and exceed set goals.
STORE OPERATIONS AND ADMINISTRATION
· Ensures that all operational standards are following company policy with the goal of achieving VICTOR status.
· Reviews weekly store schedules to ensure proper coverage and customer service levels are in line with sales objectives.
· Reviews and ensures compliance in personnel, operating, and administrative policies as established by the company.
· Evaluates and recommends capital improvements and oversees implementation of approved projects.
· Maintains safety awareness and reacts quickly to Safety concerns.
· Review and research the Profit and Loss statements with the General Manager of each location. Develop an Action Plan for each deficient area.
ORGANIZATIONAL DEVELOPMENT
· Assesses staffing needs for each location and implements strategies to improve customer service, associate knowledge, and efficiencies.
· Maintain an on-going recruitment process.
· Evaluates individual performance, coaches and counsels and makes recommendations/decisions on hiring, promotions, terminations, and development.
· Coach and counsel associates in a positive manner, to include discipline for under-performing.
· Assures the implementation of all training programs. On-boarding, Store Sales Initiatives, MOL, etc.
· Annual and Quarterly Reviews for General Managers – Include progress plan for upcoming period.
LEADERSHIP – Training and Development
Leadership Development Opportunities
Inspect What You Expect.
- Sets clear expectations for performance and standards.
- Provides a consistent message.
- Assures verification and confirmation.
Communication
- Assures the 3 Cs of communication are practiced.
- Clear, Complete, Courteous
Culture of Solutions
- Provides the tools necessary to achieve well-trained associates – Career development.
- Allows and promotes Ownership and Empowerment
Motivation
- Rewards and recognizes exceptional performance.
- Supports and gets complete associate “Buy-in” on Processes, Procedures, and Initiatives.
Finish Lines
- Assures 100% Completion of assigned items.
Culture
- Creates a Positive Culture supported by positive Associates.
- Character
- Coaching and Guidance
- Team Development and Ongoing Education
- Assures all associates complete the Associate Onboarding for the hired position.
- Assures Associate Development and Training to further the associate’s career.
- Paint Expert Training
- Sales Desk Training
Servant Leadership
- Communicating Effectively, listening.
- Coaching and Training to lift Associate’s skills.
- Creating a Culture of Trust.
- Solving issues that create barriers.
- The Golden Rule: Loving Thy Neighbor
Operations
MERCHANDISING
Ensure Merchandising standards are upheld:
- no “Top Stock” throughout the store.
- Impactful Ad sets to maximize sales.
- Ensure stock levels are maintained.
- Ensure Center Aisle and End Caps are full and signed properly.
- Ensure Bargain Bins – Full and overflowing.
- Ensure merchandise is well-organized, faced, clean and presentable for purchase.
- Implements plan-o-grams and adjacencies as recommended by Merchants, providing feedback and creative input.
- Assist the General Manager in coordinating Special Events
- Monitors competitive activity and communicates to the office.
OPERATIONAL VISITS
- Schedules
- Arrival and Departure of Store Operational Visits
- Store Operational Visits
- Monthly Visit – Store Visit
- Follow-up Action Items from previous months visit
- Prioritize the highest impact items.
- Completion of Store Operational Report Implement Action Plan to correct deficiencies determined from previous visit.
- Performance Improvement Plan P.I.P.
- List ALL deficiencies and prioritize a correction plan of action with completion dates.
- VICTOR Audit performance
- W.E. C.A.R.E.
ADMINISTRATIVE
- Review the implementation and execution of the following:
- Daily Reports
- Price Changes
- Random Sign Audits
- Open Special-Order Purchase Report
- Open Purchase Order Report
- Open Transfer Report
- Returns report.
- Safe Log and Balancing
- Ordering Supplies
- Cash Balancing Review
- Research Discrepancies
- Price override approvals
- Inventory Control - Store Use – Damage/Breakage – Theft
- AP and General Ledger
- Opening and Closing Procedures
- End of Month Procedures
- Safety
- Workers Comp
- Customer Liability
SHRINK MANAGEMENT
- Review PIP adjustments daily
- Review Return Process - Compliance
- Ensure the Sales/Return log is verified by management daily - cashier price overrides, etc.
- Maintain Shrink awareness among all employees.
PAYROLL
- Review Payroll Budget and associate scheduling
- Time management – Productivity Goals reviewed.
- Payroll processing and reporting
EXPENSE CONTROL
- Implements, manages, and maintains established store budgets to achieve maximum profit contribution.
Store Structure Organization
GENERAL MANAGER
- Development and Training
- Inventory - Service - Training
ASSISTANT MANAGER
SALES MANAGER
- Development and Training – Meet All requirements for Sales Position
INVENTORY CONTROL MANAGER
- Training and Development
- (1) Inventory Control Manager at each Busy Beaver locations
- Verification of Certified Forklift Operators
- Returns and Defective Policy executed to company standards.
- Yellow Dots and Cycle Counts
- Audit Process
- Purchase Order Discrepancies
- Management of Inventory Control Associates
- Management of Yard, Seasonal, and Receiving area
SALES
- Sales Initiative Training
- Paint Expert
- Pro Sales Specialist
- Seasonal Specialist
- Installed Sales
- Special Order – Train and Development
- Estimates – Train and Development
- On-line Sales
LEAD CASHIER
- Administrative Responsibilities – Training and Development
- Cash Balancing procedures
CASHIER
- Assure Proper On-boarding, Training and Development, Cashier Training Guide
District Manager
CONDUCT
- Professionalism
- Store Visits
- Representation outside Busy Beaver
- Organized Functions
- Travel
COMPANY EQUIPMENT and EXPENSES
- Computer
- Proper Care
- Security and use
- Vehicle – per company Vehicle Policy
- Care and Maintenance
- Only approved operators
- Expense
- Expense Reimbursement
- Personal use Expense
- Overnight Lodging
- Travel
Job Type: Full-time
Pay: From $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- What makes you the best candidate for this role?
Experience:
- Retail management: 10 years (Required)
- hardware: 3 years (Preferred)
Willingness to travel:
Work Location: On the road
