Description:
This is a part time- partial benefited position
Job Summary: The purpose and objective of this position is to greet, register and assign rooms to guests of the Institute in a courteous and professional manner. The Overnight Front Desk Associate is responsible for furnishing guests with information about daily Institute activities, meetings, schedules, etc. The Overnight Front Desk Associate is responsible for settling the day’s business and securing the building.
Essential Responsibilities:
- Guest registration (room assignment, payment, special needs, etc.)
- Guest services (creating keys, messages, inquiries, etc.)
- Knowledge and use of Salesforce database (daily settlement, payments, room charges and changes, and reconciles shift transactions)
- Administrative duties as required (printing, faxing, copying, etc.)
- Basic accounting tasks and basic cleaning duties
- Nightly facility lock-up and Morning unlocking of facility. Clearing of Alarm system as needed.
- Maintain knowledge and understanding of the Institute’s mission, history, organization, and current events.
Other Responsibilities:
- Assist conference services and programs department (printing, handing out name tags, AV system)
- Assist with preparing classroom by picking up trash, sweeping floor, and emptying trash cans.
- Position will need to be available to work other Hospitality departments (ex: coffee shop).
- Other duties as assigned.
Requirements:
Competency or position requirements:
- Excellent customer service skills
- Ability to process multiple tasks at one time
- Position requires overnight shifts, weekends, and some Holidays. Night shift mixed with one afternoon shift
- Good verbal and written communication skills
- Professional and friendly telephone etiquette
- Basic computer and switchboard skills
Physical Factors (environment): (lifting, standing, sitting, sounds, chemicals, hazards, etc.)
- Must be able to stay awake through entire night shift (3rd shift hours)
- Must be able to sit or stand for long periods of time (in excess of 6 hours)
- Must be able to lift a minimum of 15 lbs.
- Must be able to acclimate to varying temperatures
Quality or Quantity Standards: The Institute expects integrity, professionalism and high-quality work from all employees.
Required Education: High School diploma, GED or equivalent work experience in hospitality or service industry, basic knowledge of computers and answering phones.
Required Experience: Previous experience in Hospitality is a plus.
Work Schedule: Position requires overnight shifts, weekends, and some Holidays.
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EQUAL OPPORTUNITY EMPLOYER
We are an Equal Opportunity Employer and do not discriminate based on race, color, national origin, gender, religion, age, disability, veteran or military status, genetic information or any other legally protected status.
DRUG FREE WORKPLACE
We are a Rule 36 Drug Free Workplace which means an applicant is required to submit to a pre-employment drug test after being given a conditional offer of employment.
