Top 768 Director of customer experience Jobs in Morristown, Nj

Associate Director of Community Living
DELTA COMMUNITY SUPPORTS —Raritan, NJ
- $60,000 - $65,000 a year
- Microsoft Excel
- Doctoral degree
- Customer service
Quick Apply
Director, Customer Engagement
CSL —Summit, NJ
- $245,000 - $300,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Business Administration
6d
Director of Rooms - EC
Montage International —Peapack, NJ
- $132,000 - $163,000 a year
- Weekends as needed
- Microsoft Outlook
- 5 years
- Writing skills
Associate Director of Property Management
Premier Development —Raritan, NJ
- $100,000 - $150,000 a year
- Weekends as needed
- Residential
- 3 years
- Accounting
- Paid holidays
- Health insurance
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Associate Director of Facilities Customer Service
Montclair State University —Montclair, NJ
- $83,600 - $90,000 a year
- Full-time
- University
- Bachelor's degree
- Contracts
- Health insurance
- Tuition reimbursement
Regional Director Operations
Brightview Senior Living, LLC —Wayne, NJ
- $170,000 - $210,000 a year
- Full-time
- Writing skills
- English
- 8 years
- Health insurance
- Dental insurance
Director, Fulfillment
HelloFresh —Newark, NJ
- $198,000 - $220,000 a year
- Mentoring
- Senior level
- Health insurance
- Paid time off
Quick Apply
Executive Director
Sunrise Senior Living —Morris Plains, NJ
- $115,000 - $171,080 a year
- Full-time
- Customer service
- Recruiting
- Senior level
- Paid holidays
- Health insurance
Director, Customer Journey Design
Avis Budget Group —Parsippany-Troy Hills, NJ
- $160,000 - $235,000 a year
- Full-time
- Organizational skills
- Senior level
- Leadership
- Disability insurance
- Dental insurance
Quick Apply
Senior Director, Contact Center
IVI America —Basking Ridge, NJ
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Quick Apply
13d
Director of Admissions
American Institute —Clifton, NJ
- $87,000 - $100,000 a year
- Full-time
- 18 years or older
- Microsoft Excel
- Bachelor's degree
- Health savings account
- Disability insurance
Quick Apply
Program Director – DDA Services
Assurance Care & Support Services Inc —Middlesex, NJ
- Full-time
- Experience working with individuals with developmental disabilities
- Management
- Office
- 401(k)
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26-27 Associate Director of School Operations (ADSO)
KIPP New Jersey —Newark, NJ
- $87,000 - $113,515 a year
- Full-time
- School experience
- Spanish
- Customer service
- 403(b) matching
- Commuter assistance
Quick Apply
Director of Banquets
Montage International —Peapack, NJ
- $101,706 - $127,133 a year
- Online Application
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health savings account
- Health insurance
Associate Director, Leadership Excellence & Customer-Facing Skills
Sanofi —Morristown, NJ
- $133,500.00 - $192,833.33 a year
- 5 years
- Office
- Bachelor's degree
Director of Education
The Goddard School Parsippany —Parsippany-Troy Hills, NJ
- Full-time
- School experience
- Mid-level
- Preschool
Quick Apply
Associate Director
New Jersey Institute of Technology —Newark, NJ
- $70,089.77 - $131,210.76 a year
- Full-time
- 7 years
- ERP systems
- Public speaking
AL - Director
The Country Home Memory Care —Morris Plains, NJ
- $115,000 - $130,000 a year
- Full-time
- RN License
- 5 years
- Continuous improvement
- Loan repayment program
- Health insurance
Quick Apply
Assistant Director of Undergraduate Admission
Saint Elizabeth University —Morristown, NJ
- $50,000 - $55,000 a year
- Weekends as needed
- Bilingual
- Customer service
- Mid-level
- 403(b) matching
- AD&D insurance
Quick Apply
11d
Director, Customer Engagement
CSL Seqirus —Summit, NJ
- $245,000 - $300,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Business Administration
6d

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Associate Director of Community Living

DELTA COMMUNITY SUPPORTS -
Raritan, NJ

Quick Apply

Job Details

$60,000 - $65,000 a year

Qualifications

Computer operation
Microsoft Excel
Experience working with individuals with neurodevelopmental disorders
Customer service
Copy machines
Basic math
Experience working with individuals with cognitive disabilities
English
Company vehicle operation
Driver's License
Cultural competency
Fax machines
Intellectual disabilities support
Experience working with adults with disabilities
Adults with developmental disabilities
Productivity software
Experience working with individuals with intellectual disabilities

Full Job Description

Delta Mission and Values

Delta’s Mission: To enrich the lives of individuals and families through outstanding community-based supports and mutually rewarding relationships.

Values: Customer Focus, Performance Excellence, Learning and Growth

Position Summary

This position is responsible for the overall management of day programming services, including Community Participation Supports in the facility and community.

Advances Delta’s Mission and Values. Reports to: Director of Community Living

Principal Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The duties listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In conjunction with the Director of Community Living, develop the overall plan for the center, and supervise the implementation.
Review and evaluate prospective Adult Day and Older Adult individuals; schedule meetings with prospective new individuals; facilitate completion of necessary documentation; facilitate smooth transition and complete agency admission documentation
Maintain and enforce compliance with all funding and/or licensing entities, such as, but not limited to, the Office of Developmental Programs’ Adult Day Training Regulations and Older Adult Daily Living Center Regulations
Establish relationships with formal and informal community groups that will support individuals with disabilities.
Ensure proper staff coverage of individuals enrolled in the program, provide coverage as needed and ensure all is in alignment with Department’s budgetary goals
Oversee training and Orientating of staff and families to the philosophy of inclusion and its practical implementation.
Develop opportunities for inclusion in integrated community activities.
Develop volunteer resources to offer individuals with disabilities.
Seek opportunities to emphasize the positive social interaction possibilities for individuals with disabilities.
Ensure that individuals are encouraged to exercise their rights and that their rights are protected.
Supervise the recruitment, interviewing, hiring, training, development and evaluating of all employees in the center.
Monitor staff compliance with all state, county and Delta policies and procedures.
Develop and submit budget requests to the accounting department.
Maintain fiscal control over all expenditures to ensure a balanced budget, as approved.
Submit required/requested reports to the county, state and President’s office.
Represent the Division to other agencies, local and state officials, and the public.
Oversee the maintenance of digital case files by coordinating the follow with the Program Specialists.
Ensure that Unusual Incident Reports are submitted timely that are reviewed and approved by the Director of Community I Living.
Ensure that investigations are conducted as required or as assigned by the Director of Community Living.
Analyze program risks continuously and develop corrective plans to avoid potential incidents.
Ensure safety compliance for individuals within the Day Support setting and the staff who work there.
Ensure that daily attendance is reviewed and entered into Evolv
Review community outings in Evolv that are entered by Community Support Professionals and/or Program Specialists.
Ensure case notes are written in accordance with ODP and other licensing entity guidelines.
Participate in the preparation of licensing and auditing reviews.
Conduct documented internal audits.
Assist with organization-wide expansion projects.
Promote and demonstrate ethical and professional conduct at all times.
Promote continuous quality improvement projects.
Attend and participate in required meetings, staff development and training programs.
Perform other duties as assigned.

Requirements

Strong customer service and collaboration skills.
Ability to work effectively with people, facilitating their growth and development.
Ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds.
Demonstrated commitment to equity, diversity and inclusion.
Demonstrated high standards of accuracy in exercising duties and responsibilities.
Aptitude for balancing multiple priorities with strong organization, time management and prioritization skills.
Ability to self-direct, self-pace, multi-task and function well under the pressure of deadlines and conflicting priorities.
Fully proficient at an advanced level in Microsoft Office, especially Word, PowerPoint and Excel and the ability to learn new and emerging software.
Fully proficient in or the ability to learn the operation of computer systems at an advanced level.
Ability to read, write and speak English and communicate effectively with all constituencies of a diverse community; perform arithmetical calculations.
Ability to use telephone, voice mail, copier, facsimile machine, computer and calculator.
Ability to use acquired knowledge of the problem of individuals living in the community and of resources for successful integration.
Ability to apply prevailing human services ideologies.
Ability to operate vehicles with a valid driver’s license in accordance with applicable state laws, insurance provider requirements and company policies and procedures.

Position Qualifications

A master’s degree or above from an accredited college or university and one (1) year work experience working directly with persons with intellectual disabilities;
Or a bachelor’s degree from an accredited college or university and two (2) years’ work experience working directly with persons with intellectual disabilities; or
An associate’s degree or sixty (60) credit hours from an accredited university or college and four (4) years’ experience in the supervision of community based programs working directly with persons with intellectual disabilities and/or autism.

Quick Apply

Refine Your Search

director of customer experience jobs in morristown, nj

Associate Director of Community Living

Director, Customer Engagement

Director of Rooms - EC

Associate Director of Property Management

Associate Director of Facilities Customer Service

Regional Director Operations

Director, Fulfillment

Executive Director

Director, Customer Journey Design

Senior Director, Contact Center

Director of Admissions

Program Director – DDA Services

26-27 Associate Director of School Operations (ADSO)

Director of Banquets

Associate Director, Leadership Excellence & Customer-Facing Skills

Director of Education

Associate Director

AL - Director

Assistant Director of Undergraduate Admission

Director, Customer Engagement

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