Job Summary
The Associate Branch Manager (ABM) is responsible for assisting the Branch Manager or Retail Market Leader in administering and directing sales and business development, marketing, and operations of a branch office. This position manages daily activities, which promote growth and reinforce the objectives of the relationship banking and quality service programs.
Key Responsibilities / Essential Functions
- Drive branch performance results to meet/exceed branch sales and service goals.
- Assist with developing and coaching branch employees for performance and growth.
- Ensure fast, courteous, and efficient customer service is maintained in banking office.
- Develop and promote additional business for the branch through community relations.
- Responsible for day-to-day management of branch operations to ensure efficiency and compliance with operational and security policies, audits, and other monthly, quarterly, and yearly reporting.
- Cross-sell and refer financial institution products and services.
- Responsible for accurately maintaining all branch cash including vault and ATM(s).
- Assist the Branch Manager with interviewing, hiring, and training employees, and assists with planning, assigning, and directing their work.
- Assists the Branch Manager with managing and appraising employee performance and addressing employee complaints to resolve problems.
- Assist the Branch Manager with coaching and provide ongoing performance feedback to employees, set realistic and measurable performance goals and ensure employees have appropriate professional development opportunities.
- Effectively manage performance and assist employees to meet established company standards and expectations.
- Maintain confidentiality and security of sensitive information.
- Adhere to all corporate policies and procedures, Federal and State regulations and laws.
- Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.
- Complete all mandatory annual compliance training.
- Perform other duties and special projects as assigned.
Job Requirements
Education:
- High school diploma or equivalent required.
Required:
- 6+ years of banking experience in both new account opening and lending processes, including HELOC.
- Experience in sales and service leadership roles.
- S.A.F.E. registration required at the time of employment or be willing to obtain it.
- Proven track record of being skilled in sales and customer service.
- Skilled sales and service leader, and a proven developer of sales and service teams.
- Familiarity with all federal and state banking regulations, including the Bank Secrecy Act and the USA Patriot Act.
- Knowledge of loan and deposit processing functions and related requirements and procedures.
- Ability to successfully complete in-house & HELOC training programs.
- Ability to learn, demonstrate, and foster the HomeTrust corporate culture in all actions and words.
- Takes personal initiative and is a positive example for others to emulate.
- Proficient in Microsoft Office products.
Preferred:
- College degree in related field.
About HomeTrust Bank
HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Tennessee, and Georgia. Learn more at www.htb.com. Apply today to take your first steps towards joining this talented population of employees within a growing organization.
Work Environment, Physical Requirements
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.
- This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
- Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
- Physical activity requiring reaching, sifting, lifting up to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.
- The employee will frequently communicate and must be able to exchange accurate information with others.
- The employee may need to move around their office to attend meetings and to access files, machinery or other job-related tools.
DISCLAIMER: HomeTrust Bank is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
HomeTrust Bank values and promotes diversity and inclusion in every aspect of our business and at every level within the company. We recruit, hire, and promote employees based on their individual ability and experience and in accordance with Affirmative Action and Equal Employment Opportunity laws and regulations. Our policy is that we do not discriminate on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, pregnancy, marital status, status as a protected veteran, or any other status protected by federal, state, or local law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
