Program Coordinator
Allied Behavioral Health Solutions
Location: Jefferson County, TN
Position Type: Full-Time, Hybrid
Salary: $50,000 annually
Reports to: East TN Director
About Us
Allied Behavioral Health Solutions is a locally owned organization focusing on serving individuals, families, and communities to create better outcomes for all. Increasing access to high quality behavioral health services is one of our contributions to these better outcomes. Our staff specialize in a variety of topics and treatment methods to allow us to meet every client wherever they may be. ABHS consists of staff who collaborate and support each other's professional goals. We accept all orientations and faith traditions, and we are most interested in someone with a love for inclusivity and allyship who can translate that into their daily work.
Primary Function
The Program Coordinator is a hybrid role that serves as an operational and coordination leader within the NE TN GROWSS Program. This role bridges direct program management with system-level oversight, ensuring that both the Help Me Grow Centralized Access Point (CAP) and Identified Practice (IP) partnerships operate with fidelity to program goals.
Primary Responsibilities
Practice Coordination
- Serve as primary point of contact for NE TN GROWSS (NETG) Identified Practices (IPs) and associated health care and community partners to integrate tele-behavioral health.
- Provide support through coaching, workflow shifts to increase fidelity, and relationship-building with providers.
- Support data collection, acquisition, and effective extraction.
Collaborative Learning Sessions
- Schedule, coordinate, and manage all collaborative learning sessions and associated functions, including speaker outreach, participant communication, platform setup, and post-session follow-up.
- Collaborate with the ETN Director and program partners to develop session topics aligned with identified capacity-building needs and program goals.
- Maintain session calendars, materials, and documentation.
Centralized Access Point (CAP) Oversight
- Oversee maintenance of an accurate, comprehensive, and user-friendly directory of local services and community partners within the CAP system.
- Ensure timely response to phone, email, and web-based referrals through the CAP.
- Follow up with families and/or referral sources to confirm connection to services, troubleshoot barriers, and ensure satisfaction with the process.
- Identify and communicate resource gaps to leadership to inform system-level improvement.
- Oversee documentation of all contacts, referrals, follow-ups, and outcomes in the Help Me Grow database, utilizing Findhelp and de-identified tracking sheets.
- Track referral status and monitor patterns in service utilization, unmet needs, and barriers to access.
- Generate regular reports for program evaluation, funder requirements, and stakeholder engagement, and contribute to continuous quality improvement efforts to enhance CAP efficiency, responsiveness, and impact.
- Listen with empathy and ensure staff conduct thorough needs assessments to understand each family's strengths, concerns, and priorities.
Collaboration & Community Outreach
- Build and maintain positive relationships with health, education, and social service providers to strengthen referral pathways.
- Participate in community outreach events, presentations, and training to increase awareness of Help Me Grow and the CAP.
- Support cross-sector collaboration efforts to improve early identification and linkage to services for young children and their families.
Required Skills and Abilities
- Excellent oral and written communication skills reflecting professional knowledge and demeanor in all forms of communication.
- Strong organizational skills, self-direction, and ability to manage multiple priorities simultaneously.
- Capacity to work effectively in an interdisciplinary team and engage families and partners from diverse backgrounds in a culturally responsive manner.
- Ability to maintain confidentiality and exercise sound professional judgment.
Minimum Requirements
- Bachelor's in Health Care Administration, Public Health, Social Work, Early Childhood, Human Services, or related discipline required.
- At least 2 years of experience in healthcare, program implementation, care coordination, or related settings.
- Proficiency in Microsoft Office, including Word, Outlook, Excel, Google Drive, and ability to work in or learn programs related to creating, capturing, and evaluating data as needed.
- Experience working in a medical and/or clinical setting is preferred.
Non-Discrimination Statement: In accordance with Federal civil rights law, regulations and policies, Allied Behavioral Health Solutions, LLC does not discriminate in the hiring of or provision of services to persons based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, income status, political beliefs, or any other similar characteristics of individuals.
Pay: $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Jefferson City, TN 37760
