Top 5 Bench tech Jobs in Morristown, Vt

Level 1 Helpdesk Technician
North Branch Tech —Montpelier, VT
- $19.00 - $21.63 an hour
- Part-time
- Google Workspace
- Clean driving record
- Office
- Travel reimbursement
- Mileage reimbursement
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5d
3rd Class through 1st Class Relay Technician in Montpelier
Green Mountain Power —Montpelier, VT
- $57.22 - $66.03 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Customer service
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Level 1 Helpdesk Technician

North Branch Tech -
Montpelier, VT

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Job Details

Part-time | Full-time
$19.00 - $21.63 an hour
5 days ago

Benefits

Travel reimbursement
Mileage reimbursement
Paid holidays
401(k)
Paid time off
401(k) matching

Qualifications

Google Workspace
Network troubleshooting
Software installation
Microsoft Office
Driver's License
Computer hardware
Driving
macOS
Desktop administration

Full Job Description

Job Title: Level 1 IT Support / Helpdesk Technician
Location: Montpelier, VT (In-Office/ Local Travel)
Job Type: Full Time or Part Time

Join Our Team!
Are you a customer-focused tech enthusiast who loves helping people solve day-to-day technology challenges? North Branch Tech is seeking a friendly, dependable Level 1 IT Support Technician to serve as the first line of contact for our clients. If you enjoy answering calls, troubleshooting hardware/software, and providing fast, friendly technical assistance, we want to hear from you!

About Us:
At North Branch Tech, we provide a mix of proactive Managed IT Services and fast-response, on-demand technical support to a diverse portfolio of clients. We pride ourselves on technical excellence, quick communication, and top-tier customer care.

What You'll Do:

First-Line Customer Support: Answer inbound client support calls and emails, serving as the welcoming, empathetic voice of our service desk.
Ticket Triage & Entry: Accurately log client issues, gather key details, determine priority levels, and create detailed service tickets in our PSA/RMM system.
Desktop & Helpdesk Troubleshooting: Diagnose and fix routine hardware, software, and peripheral issues (desktops, laptops, printers, monitors, basic mobile setups).
User & Access Management: Execute basic account administration tasks, such as password resets, user creation/offboarding, and basic permissions updates in Microsoft 365, Google Workspace, and Active Directory.
Break-Fix & Bench Repairs: Perform hardware repairs, workstation setups, software installs, operating system reimages, and malware cleanups in-shop and on-site.
Billing & Payment Processing: Collect payments and process customer invoices for bench repairs and on-demand services upon completion.
Escalation Management: Recognize complex technical issues early and route them to Level 2 technicians with detailed diagnostic notes.

Who You Are:

Strong Communicator: Patient, approachable, and clear on the phone with a true "customer-first" attitude.
Problem Solver: Enjoys hands-on troubleshooting, tinkering with hardware, and hunting down fixes to daily software glitches.
Organized & Reliable: Able to manage an active phone queue, keep detailed notes, track time, and handle payment processing accurately.
Eager Learner: Excited to build a career in IT and absorb new skills from experienced technicians.

Requirements:

Experience: 3+ years of customer service or basic IT/helpdesk experience preferred (passionate tech hobbyists or recent IT program graduates welcome!).
Tech Skills: Familiarity with Windows/macOS operating systems, basic office hardware, software installation, and basic network troubleshooting (Wi-Fi, basic IP connectivity).
Vehicle & Licensing: Valid driver’s license, clean driving record, and reliable personal vehicle for client visits.
Physical Capability: Ability to lift and move equipment up to 50 lbs.
Screening: Background checks required upon job offer acceptance.

What We Offer:

Compensation: $19.00 – $21.63 / hour (commensurate with experience)
Schedule: Standard weekday hours (8:30 AM – 5:00 PM) — No regular on-call rotation
Travel: Mileage reimbursement at standard IRS rates for client visits
Benefits: Paid time off (PTO) and paid holidays (full-time employees)
Retirement: 401(k) plan with employer matching
Career Growth: Hands-on mentorship and training to help you advance to a Level 2 Tech role!

North Branch Tech is an Equal Opportunity Employer, committed to creating an inclusive environment for all employees.

Job Types: Full-time, Part-time

Pay: $19.00 - $21.63 per hour

Benefits:

401(k)
401(k) matching
Paid time off

Application Question(s):

Do you have reliable means of transportation to the office and to client sites throughout the work week?

License/Certification:

Driver's License (Required)

Ability to Relocate:

Montpelier, VT 05602: Relocate before starting work (Required)

Work Location: In person

Quick Apply

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bench tech jobs in morristown, vt

Level 1 Helpdesk Technician

3rd Class through 1st Class Relay Technician in Montpelier

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