Top 8427 Service associate Jobs in Morristown Nj

Director of Customer Experience
Confidential —Whippany, NJ
- From $100,000 a year
- Full-time
- Google Workspace
- Marketing
- 5 years
- Health savings account
- Health insurance
Quick Apply
5d
Strategy & Operations Analyst
Valley National Bank —Morristown, NJ
- $85,200 - $147,200 a year
- 5 years
- Writing skills
- Office
Quick Apply
Certified Medical Assistant
Morristown Cardiology Associates —Morristown, NJ
- $23 - $24 an hour
- Full-time
- Background check
- Vital signs
- Office
- Health savings account
- Health insurance
Quick Apply
Dispensary Associate (Part-Time)
Boone Town Provisions —Boonton, NJ
- $18 - $20 an hour
- Part-time
- Background check
- Customer service
- Basic math
- Paid time off
- Employee discount
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Client Service Associate (No License Required
Hennion & Walsh Inc —Parsippany-Troy Hills, NJ
- $45,000 - $60,000 a year
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
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Retail Customer Service Associate
FedEx Office —Morris Plains, NJ
- $19.70 - $26.60 an hour
- Part-time
- High school diploma or GED
- Project management
- Cleaning
- Health insurance
- Dental insurance
Workplace Experience Administrator
Canon Business Process Services, Inc. —Parsippany-Troy Hills, NJ
- $31 an hour
- Full-time
- Office
- Ability to lift 50 pounds
- Typing
- Health insurance
- Dental insurance
11d
Task Associate
Ulta Beauty, Inc. —Parsippany-Troy Hills, NJ
- $17 - $25 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Fair chance
- Dental insurance
- Paid time off
Housekeeper/Room Attendant
Hyatt Regency Morristown at Headquarters Plaza —Morristown, NJ
- $21.69 an hour
- Full-time
- Customer service
- Hotel
- Guest services
14d
Administration: Receptionist
Canfield Scientific —Parsippany-Troy Hills, NJ
- $21 - $26 an hour
- Rotating shift
- Office
- Associate's degree
- 2 years
- Paid holidays
- Health insurance
5d
Backroom Processing Associate
HomeGoods —Parsippany-Troy Hills, NJ
- $15.92 - $16.42 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
Front Desk Hospitality Attendant
Chelsea Hospitality Group —Morristown, NJ
- $25 an hour
- Monday to Friday
- 3 years
- Organizational skills
- Business
- Paid holidays
- Health insurance
Quick Apply
2d
Client Service Associate
Bleakley Financial Group LLC —Parsippany-Troy Hills, NJ
- Mid-level
- Office
- Bachelor's degree
Quick Apply
Data Entry Specialist
FreshlyDried —Harrison, NJ
- $70,000 - $90,000 a year
- Full-time
- Administrative experience
- High school diploma or GED
- Grocery store experience
- Employee discount
Quick Apply
14d
Artwork & Labeling Associate
Nestlé Health Science —Bridgewater, NJ
- $60,000 - $70,000 a year
- Remote
- Mid-level
- Bachelor's degree
- Continuous improvement
- Health insurance
- 401(k) matching
Retail Associate
Marshalls —Parsippany-Troy Hills, NJ
- $15.92 - $16.42 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
Seasonal Stockroom Operations Associate
KOHLS —Morris Plains, NJ
- $16.00 - $23.10 an hour
- Weekends as needed
- Writing skills
- 16+ years old
- Communication skills
- Disability insurance
- Dental insurance
5d
Cashier Associate - Part Time
Burlington —Morristown, NJ
- $15.92 an hour
- Part-time
- Entry level
- Paid holidays
- Dental insurance
5d
Retail Sales Associate
Old Navy —Cedar Knolls, NJ
- $16.00 - $16.50 an hour
- Part-time
- Office
- Continuous improvement
- Entry level
- Store discount
- Employee stock purchase plan
Procurement Associate
Marotta Controls, Inc. —Parsippany-Troy Hills, NJ
- $65,000 - $75,000 a year
- Computer literacy
- Office
- Microsoft Office
- Paid holidays
- Disability insurance
Quick Apply

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Director of Customer Experience

Confidential
Whippany, NJ

Quick Apply

Job Details

Full-time
From $100,000 a year
5 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program
Retirement plan

Qualifications

Managing customer accounts
Google Workspace
Customer relationship building
Account maintenance
Managing teams in a customer support role
Resource planning methods
Account development
Managing clients in a customer support role
Key Performance Indicators
Bachelor's degree
Video conferencing software
Team management
Communications
CRM system proficiency
Productivity software
Capacity planning
Account management
Technical Proficiency
Senior leadership

Full Job Description

Micrologic Associates is a leading technology solutions provider for the car wash and related industries. We build the systems our customers run their businesses on, empowering them to grow more profitable washes through smarter products, dependable service, and a team that has their back. Our product suite includes all the software needed to run and grow a wash along with the related hardware and support services that keep it all running.

The Director of Client Experience leads the team accountable for building trusted, long-term client relationships. Our clients stay with us because someone knows their business, answers when it matters, and follows through. This role is what makes that true across every account we serve. You'll deliver it through your team: coaching CSMs into confident advisors for the clients they own, stepping in alongside them where it counts, and holding the standard for what a client relationship looks like.

Everything else supports that. You'll own how clients are covered across two motions: enterprise CSMs who own a named book of large, multi-site operator accounts and client success managers who work a shared pool covering our smaller accounts. You'll serve as the senior escalation point for the department and the connection between Client Experience and the rest of the company.

Responsibilities:

Lead client relationships at the senior level

Hold the standard for client relationships across the department, and serve as senior escalation point when an issue exceeds a CSM's scope
Join executive business reviews alongside the assigned CSM without displacing them as the day-to-day owner
Act on early indicators of account risk and drive escalations through to resolution

Own account coverage and capacity

Assign and reassign accounts across the team as clients grow, consolidate, or change in complexity, and make sure no account goes uncovered
Monitor CSM ratios, workload, and touch level across the book, and flag capacity constraints with supporting data before they reach clients
Set and enforce service standards within each segment, including meeting cadence, business reviews, response expectations, documentation, and refine segment definitions as the client base evolves

Connect Client Success to the business

Maintain a clean implementation-to-Client-Success handoff with Project Management
Keep a functioning escalation-to-resolution loop with Technical Support, including CSM visibility into open tickets
Support Sales on renewals and expansion with client context, and represent client requirements and requests to Product

Advocate and report

Surface recurring client themes internally rather than one-off requests
Ensure client activity and account history are documented accurately in the CRM
Report on retention, client health, escalation cycle time, business review completion, and platform adoption

Build the team

Recruit, train, and mentor team members at all levels
Define role expectations, performance standards, and a clear path between levels
Coach CSMs through difficult conversations and escalations

Qualifications:

Bachelor's degree in Business, Marketing, Communications, or a related field
Proven experience leading a client success or account management team, with direct people management responsibility
Experience with large, multi-site, or enterprise-level accounts, and with distinct client segments
Demonstrated ability to run a coverage model: account assignment, capacity planning, service standards, and health metrics
Excellent communication and relationship-building abilities, including credibility with client executives and owners
Ability to analyze performance metrics and translate them into departmental decisions
Strong proficiency with Microsoft Office, Google Workspace, CRM platforms, and virtual meeting software
Willingness to travel as needed for client meetings and business reviews

Preferred, but Not Required

Experience in the automotive, retail technology, or related industries
Familiarity with hardware and software technology solutions, including POS systems
Experience working with recurring revenue, subscription-based, or SaaS business models

Pay: From $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Application Question(s):

How many years experience do you have in client success?
What are your salary expectations?

Experience:

management: 5 years (Required)

Ability to Commute:

Whippany, NJ 07981 (Required)

Work Location: In person

Quick Apply

Refine Your Search

service associate jobs in morristown nj

Director of Customer Experience

Strategy & Operations Analyst

Certified Medical Assistant

Dispensary Associate (Part-Time)

Client Service Associate (No License Required

Retail Customer Service Associate

Workplace Experience Administrator

Task Associate

Housekeeper/Room Attendant

Administration: Receptionist

Backroom Processing Associate

Front Desk Hospitality Attendant

Client Service Associate

Data Entry Specialist

Artwork & Labeling Associate

Retail Associate

Seasonal Stockroom Operations Associate

Cashier Associate - Part Time

Retail Sales Associate

Procurement Associate

I want to receive the latest job alert for service associate in morristown nj

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