Top 82 Av & communication system technicians Jobs in Morrisville, Nc

On-Site Technical Manager
Yorktel —Cary, NC
- Weekends as needed
- Writing skills
- Mid-level
- Ability to lift 50 pounds
- 401(k)
On-Site Technical Manager
York Telecom Corporation —Cary, NC
- $100,000 - $120,000 a year
- Weekends as needed
- Writing skills
- Mid-level
- Ability to lift 50 pounds
- 401(k)
Quick Apply
Structured Cabling Technician - 1+ Years Required
Piper Tech —Raleigh, NC
- $19 - $21 an hour
- Weekends as needed
- Background check
- Clean driving record
- Microsoft Excel
- AD&D insurance
- Paid holidays
Quick Apply
POS Install Technician - 1+ Years Required
Piper Tech —Raleigh, NC
- $18 - $20 an hour
- Overnight shift
- Background check
- Clean driving record
- Microsoft Excel
- AD&D insurance
- Paid holidays
Quick Apply
Network Technician
Piper Tech —Raleigh, NC
- $17 - $20 an hour
- Weekends as needed
- Background check
- Clean driving record
- Customer service
- AD&D insurance
- Paid holidays
Quick Apply
Low Voltage Technician
Intelligent Electronics —Raleigh, NC
- $18 - $26 an hour
- Full-time
- Background check
- Clean driving record
- System design
- Paid training
- Paid time off
Quick Apply
AV Lead Tech
NET100, LLC —Raleigh, NC
- $38 - $44 an hour
- Full-time
- Management
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Cable Installation Technician
Advanced Tech Solution —Raleigh, NC
- 12 hour shift
- Background check
- Pass drug screening
- No experience needed
- Professional development assistance
- Flexible schedule
Quick Apply
Project Specialist 141582
Anistar Technologies —Raleigh, NC
- Up to $38 an hour
- Full-time
- Construction site
- Hospital
- Mid-level
Quick Apply
18h
Telecommunications Technician
Wayne J. Griffin Electric, Inc. —Raleigh, NC
- $24 - $26 an hour
- Urgently hiring
- High school diploma or GED
- US work authorization
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Low Voltage Cabling Lead
Leoforce —Raleigh, NC
- $24 - $30 an hour
- On call
- Background check
- Construction site
- Pass drug screening
- Paid time off
Quick Apply
8d
Instructional Support Technician - Telecommunications Analyst
Wake County Public School System —Cary, NC
- Weekends as needed
- Microsoft Excel
- Mid-level
- Office
Data Center / Lab Technician – 3-Month Contract
dataNet IT —Raleigh, NC
- Full-time
- Laboratory experience
- IT
- Entry level
10d
On-Site Technician
Yorktel —Cary, NC
- Weekends as needed
- Writing skills
- Mid-level
- Ability to lift 50 pounds
- 401(k)
Installation Manager - Raleigh, NC
Grocery TV —Raleigh, NC
- $90,000 - $100,000 a year
- Full-time
- Mid-level
- Driver's License
- Travel
- Health savings account
- Health insurance
Quick Apply
7d
Fiber Technicians
Triage-Partners —Raleigh, NC
- Background check
- Customer service
- Computer literacy
AV Technician - Level II
NetPlanner Systems, Inc —Apex, NC
- $22 - $30 an hour
- Full-time
- Construction site
- Ability to walk for extended periods
- Mid-level
- Mileage reimbursement
- Paid holidays
On-Site Technician
York Telecom Corporation —Cary, NC
- $65,000 - $80,000 a year
- Weekends as needed
- Writing skills
- Mid-level
- Ability to lift 50 pounds
- 401(k)
Quick Apply
Audio Visual (AV) Technician
ARCHETYPE INFRASTRUCTURE SOLUTIONS LLC —Raleigh, NC
- Overtime
- Construction site
- Customer service
- Mid-level
Quick Apply
AV Project Manager
Neuwave Systems —Raleigh, NC
- From $65,000 a year
- Full-time
- System design
- Mid-level
- Residential
Quick Apply

I want to receive the latest job alert for av & communication system technicians in morrisville, nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

av & communication system technicians jobs near morrisville, nc

On-Site Technical Manager

Yorktel -
Cary, NC

Apply Now

Job Details

Full-time

Benefits

401(k)

Qualifications

Digital resource management
Managing technical support teams
On-site technical support
Customer relationship building
Defect resolution root cause analysis
Managing teams in a customer support role
Defect analysis
Professional ethics
Writing skills
Customer satisfaction tracking
Field engineering on-site equipment repair
Zoom
Hardware maintenance
Firmware
Mid-level
Incident Escalation
User training (technical support)
Troubleshooting audio issues
Managing clients in a customer support role
Driver's License
Data management
Video conferencing software
Team management
Customer engagement
Controls system management
Customer support ticket management
Resolving technical support tickets
Crestron
Microsoft Teams
Audiovisual control systems operation

Full Job Description

For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.

Yorktel is currently seeking an On-Site Technical Manager who is responsible for in room and remote resolution support liaising with the Yorktel VNOC and management to ensure smooth delivery of the Managed Videoconferencing Service for a dedicated client. The position will need to be engaged with all key customers, act as a liaison between customer and entire Yorktel service delivery team. Also responsible for measuring customer satisfaction, identifying areas of service improvement, delivering solutions and implementing long term improvement plans across the customers’ on-site support team. Responsible for oversite and management of the dedicated on-sites associated with the account. Reports the Customer Success Manager for day to day priorities and tasks.

Roles and Responsibilities:

This position reports directly to the dedicated Customer Success Manager. This position will complete tiers 1-3 troubleshooting of any non-functional AV equipment, assist in the set-up and support of high level multi room events, escalate any technical issues found in the rooms and conduct break fix accordingly, assist in the preventative maintenance checks, provide basic training of equipment to client personnel, service & RMA endpoints for maintenance issues and resolution. This position will directly own responsibility for endpoint success in the designated region to include software updates, firmware upgrades, onboarding, testing, and end user training. This position will also be expected to communicate internally with project managers, account managers, maintenance implementation managers, engineering staff, and sales to keep all parties up to date on the resolution of customer issues.

The position requires a high level of interpersonal and professional skills. This position should have a high level of customer service skills and be able to diffuse and control escalated situations effectively to service the customer. This position should have solid knowledge of Audio/Visual and Video Conference technologies, infrastructure, and bridge operations to effectively serve end users. This position requires the ability to resolve customer issues and will be expected to escalate any issues to management or tier 3-4 resources that are above the capabilities of the position or may be potentially sensitive. This position is responsible for managing the dedicated client on-sites throughout the United States through remote oversight and assistance with day to day escalations and operations.

Communicate with end users to assist with diagnosing and resolving issues
Respond with a sense of urgency when receiving customer correspondence
Assist in the set up and support of high level, multi room events
Escalate any technical issues found in the rooms and conduct break/fix
Assist in the preventative maintenance checks
Provide basic training of equipment to client personnel
Participate in root-cause analysis of technical issues to assist with the resolution of trouble tickets.
Update and recommend processes and procedure changes to better assist customers and resolve issues in an accurate and timely manner.
Accurately gather and manage data is central repository tools
Other duties as assigned

Skills and Abilities:

High levels of professionalism and integrity
High levels of interpersonal skills
High ability to work with peers
Exceptional customer service skills
Exceptional written, verbal and interpersonal skills
Strong business acumen and analytic competence
Excellent problem solving skills
Professional attitude and appearance at all times
May require occasional lifting (up to 25 lbs)
Requires extensive sitting, standing and walking
Domestic travel requiring multi-night stays within and at times outside the local work area
Valid U.S. driver’s license
Must be willing to complete background checks and drug tests required by current or future contracts

Technical Responsibilities:

Working knowledge of videoconferencing standards
Ability to troubleshooting of AV Conferencing systems
Working experience with major videoconferencing equipment such as:
Teams, WebEx, Zoom etc
Codec’s Cisco, Poly
MCU and control systems from Cisco, Poly, Crestron

Physical Requirements:

Ability to lift and carry objects up to 50 lbs.
Frequent sitting, standing, and walking
Limited weekend and/or night work may be required
Must be able to pass suitability requirements
Must be willing to complete background checks and drug tests as required by current or future contracts

Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Apply Now

Refine Your Search

av & communication system technicians jobs in morrisville, nc

On-Site Technical Manager

On-Site Technical Manager

Structured Cabling Technician - 1+ Years Required

POS Install Technician - 1+ Years Required

Network Technician

Low Voltage Technician

AV Lead Tech

Cable Installation Technician

Project Specialist 141582

Telecommunications Technician

Low Voltage Cabling Lead

Instructional Support Technician - Telecommunications Analyst

Data Center / Lab Technician – 3-Month Contract

On-Site Technician

Installation Manager - Raleigh, NC

Fiber Technicians

AV Technician - Level II

On-Site Technician

Audio Visual (AV) Technician

AV Project Manager

I want to receive the latest job alert for av & communication system technicians in morrisville, nc

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected